One good thing I've seen from vendors of these technologies is that they are taking more time to understand the business situations they are selling into--instead of just getting the sale and moving on.
I also think procurement managers have a huge challenge in understanding what technologies are best for various job roles. They may need to sacrifice functionality for mobility, for instance, and can't have every user present during the decision making process to determine the optimal balance. I would also think that different skill levels and comfort levels in technology between end users comes into play. The latest devices could actually slow down some with a big learning curve, while others would speed ahead.
Perhaps as well, Mary, it's the nimbleness of employees to be able to act faster individually in purchasing new devices than their companies. After all, the procurement process with RFPs and budgetary concerns can take months (or years!).
The net of your video is: the right tool for the right job. The right "tool" should be provided by a company so their employees can get their job done right. Seems so obvious, especially when no device, or the wrong device can cost a company more to replace an expensive company asset.
The idea that employees take it upon themselves to use non-company equipment to do their jobs due to budgetary reasons, is a sign of a poorly run company that doesn't care about employee performance, their operational practices or realistic budgets.
At first, it seems like common sense not to use laptops or tablets to monitor conditions inside freezers or other equipment-hostile environments. But in these days of tight budgets, users are increasingly taking it on themselves to create technological solutions where IT may have said no. So perhaps it's not such a laughing matter after all.
BYOD is a challenge to IT in more ways than just coordinating mobile phone access for workers.
Now apparently the mobile platform of choice, the Apple iPhone has benefited from its sound understanding of human factors and ergonomics – but is this reputation threatened by a looming avalanche of advertising?
Enterprises are discovering that using social networking within the secure setting of a SaaS provider's network gives them an unusual opportunity to freely collaborate with partners, suppliers, and even competitors.
Recently, Amazon was recognized for its customer satisfaction excellence. It has made no secret that being customer-centric is a primary goal. This should be the goal of every e-tailer that wants to build market share.
Tongji University in China has teamed with local businesses in the development of a "real world" banking system that now enables students to master technical skills that are immediately transferrable to enterprises.
A survey by JD Powers found that customer interest in product features is lessening as phones evolve. Rather than features, price is driving purchases, and that change could have a dramatic impact on how IT departments secure these devices.
Showing results is the best way to win over social business doubters, according to Mary Maida, Medtronic lead information solutions manager. Internet Evolution's Mitch Wagner interviewed Maida at the E2 Innovate conference.
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