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Doing Social Networking Right

Companies are still getting their feet wet with social networking and what employees should and shouldn't broadcast. But they don't always involve HR and PR. Here's why they should, and what they risk when they don't.
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3/19/2012 9 comments
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  Enterprise IT   Personalization & privacy
  Security   Marketing
  Social Business   Social Networking
 
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pra
Rank: Cave Painter
Monday February 11, 2013 11:01:16 PM
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You are right,the company shold involve HR and PR as they are one of the main phase of the company.

fixed gear bicycle

Mary E. Shacklett
Thinkernetter
Monday March 19, 2012 5:40:34 PM
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Yes, this should be a "no brainer"--but my own experience reveals that companies are still lax on this.

Mary E. Shacklett
Thinkernetter
Monday March 19, 2012 5:39:05 PM
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Unbelievable.

I can't believe they did that!!

Mary Jander
Thinkernetter
Monday March 19, 2012 5:26:34 PM
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PS: Companies that neglect to formulate social networking policies that make sense and cover the bases are likely to suffer lawsuits, business damage, and other unpleasant repercussions. Doing the diligence seems a prerequisite for any kind of success with social networking.

Mary Jander
Thinkernetter
Monday March 19, 2012 5:22:23 PM
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Great video blog and example, Mary. Social networking isn't the only way that people can misjudge their audience and cause things to go "pear shaped."

My own anecdote: Years ago, I attended a technology conference where the audience was international, including many people from the Middle East. Since this was on the West Coast, dinner was served on a large patio. Live entertainment was featured -- in the form of a gun show with pistols, rifles, etc.

Can you blame those who came from places where gunshots aren't usually a form of entertainment for getting up and leaving?

Mary E. Shacklett
Thinkernetter
Monday March 19, 2012 5:02:52 PM
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It's unbelievable what can happen when people get involved, Nicole.

I remember once some years ago when I was working for a  bank and one of our employees (a teller) came to work on Halloween with a Batman mask on.

It freaked everyone out because they thought it was a holdup!

Kim Davis
Thinkernetter
Monday March 19, 2012 2:57:51 PM
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Absolutely right.  Policies are necessary, and clear reporting lines, or things can go pear-shaped very quickly.  (Is that a British expression?)

Nicole Ferraro
IQ Crew
Monday March 19, 2012 2:17:09 PM
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Mary, thanks for sharing this anecdote with us. This is a great example of a REAL problem a company encountered thanks to an employee's misuse of social networking. One would like to believe that people are capable of exercising common sense when it comes to deciding what to share online... but one would be very, very wrong.

cjon316
IQ Crew
Monday March 19, 2012 2:05:24 PM
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Was this a case of an over eager office colleague?

If they had just all talked about it, perhaps nothing would have been said via social media.

Perhaps that type of communication is more private? Better to have a direct call to the suppliers, etc?

The fact that you have this story to allude to means that it is happening, and is not well thought out at times.

Regards,

cmj

Mary E. Shacklett
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