Disaster recovery is about restoring service to users, but when restoration times are protracted, companies should empower users so they have maximum flexibility for dealing with their situations.
Hence, it sounds like many companies will be cleaning up not only their physical mess after the storms but their PR and marketing fallout, which could take a lot longer to repair.
It's important to think about the communications ramifications of a DR, Mary.
As businesses in our area are now "over" their immediate disasters, I heard from more than one today about the after-effects of not so stellar communications.
In other words, their DR plans worked great--but their communications and escalation procedures didn't.
Thanks, Mary, for using your awful experience to bring us this great vblog. You're totally right about this. Communication is everything now. Customers don't only want you to recover their services -- they want to be kept informed and part of the process. And as Mary Jander notes below, they will call you out on the Web for not doing so.
Seven days without heat! That is more than enough time to get a great feel for a company's DR capabilities -- or lack of them. I applaud your mettle, Mary.
Great reminder to firms that haven't yet faced this challenge to be prepared -- especially since customers are likely to take to the Net with their testimonials once it's over.
PS: It seems to be over for that guy stuck in your backyard at 2:57 or so.
Multi-tenant clouds assure security for clients, but not necessarily for their ideas. Here's one thing you should discuss with your cloud provider before you sign on.
Project management and marketing don't generally work well together, but now the cloud delivers PM software that is more compatible with marketing's creative and spontaneous nature.
Now apparently the mobile platform of choice, the Apple iPhone has benefited from its sound understanding of human factors and ergonomics – but is this reputation threatened by a looming avalanche of advertising?
The bring-your-own-device approach isn’t suited to monitoring of enterprise equipment and processes. In these cases, it is up to IT to come forward with gear suited to the task.
Enterprises are discovering that using social networking within the secure setting of a SaaS provider's network gives them an unusual opportunity to freely collaborate with partners, suppliers, and even competitors.
Recently, Amazon was recognized for its customer satisfaction excellence. It has made no secret that being customer-centric is a primary goal. This should be the goal of every e-tailer that wants to build market share.
Tongji University in China has teamed with local businesses in the development of a "real world" banking system that now enables students to master technical skills that are immediately transferrable to enterprises.
Businesses helped neighbors with Internet access and mobile device charge-ups during Sandra. Following that example, enterprises should consider preparing Internet disaster plans to help the public during disasters.
Many enterprises view high-speed broadband connections as ubiquitous. Yet in about 20 percent of the country, businesses and their employees do not have access to even DSL connections. This shortcoming diminishes enterprises' ability to support their employees.
In the interest of providing true 24/7 processing in a global economy, more enterprises are toggling production among datacenters, sharing databases, and placing key IT subject matter experts in remote areas.
While NFC's original goal was to enhance mobile commerce applications, it is finding its way into a number of other uses, which is creating both opportunity as well as challenges for IT departments.
Enterprises would like to move to cloud computing but are hesitant because they are concerned about providers’ ability to secure company data. Here are some tips that help to ensure that if breaches occur, the business is not left holding the bag.
50 billion household devices will be on the Internet by 2020, according to Cisco. And we're hearing foreign governments are hacking our infrastructure. Surely our refrigerators are next!
New tools like laptops, tablets, smartphone, and wireless connectivity let us work from San Diego to Katmandu, and anywhere in between. But time management remains a problem.
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