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Make Your Videoconferencing Techs Happy

Increasingly, companies are using videoconferencing technology to help employees collaborate with co-workers, partners, and customers. As a result, demand for technicians is rising, and companies are finding it difficult to retain their quality workers.
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2/11/2013 2 comments
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Tags: IT Productivity, Video
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mhhfive
IQ Crew
Tuesday February 12, 2013 5:45:20 PM
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There's also a wide range of skills, methinks. Being a videoconference technician for Cisco probably requires a bit more skill than being a videoconference tech for a large non-tech company that needs a specialized networking IT tech.

Paul Korzeniowski
Thinkernetter
Sunday February 17, 2013 9:11:48 AM
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Good point. My sense is most of these technicians gained their expertise in a scattershot manner, picking it up here and there. Perhaps, the training companies can make money developing courses for this skill set?

Wisdom of the Big Chair
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Wisdom of the Big Chair
NFC Moves Into the Mainstream

3|20|13   |   2:16   |   No comments


While NFC's original goal was to enhance mobile commerce applications, it is finding its way into a number of other uses, which is creating both opportunity as well as challenges for IT departments.
Wisdom of the Big Chair
Integrating Security Into Your Cloud Contract

3|19|13   |   3:35   |   No comments


Enterprises would like to move to cloud computing but are hesitant because they are concerned about providers’ ability to secure company data. Here are some tips that help to ensure that if breaches occur, the business is not left holding the bag.
Wisdom of the Big Chair
Big-Data Engineers Command Big Bucks

3|8|13   |   2:30   |   No comments


Big-data has become a big point of emphasis for many businesses. While the technology is available to deploy these applications, the needed personnel often is not. As a result, analytic engineers' salaries have blown past the six-figure mark, and hiring these experts has become a challenge for IT managers.
Wisdom of the Big Chair
Videoconferencing Sees Big Changes

2|1|13   |   2:08   |   4 comments


Vendors are dumping their videoconferencing hardware and transforming into software suppliers. Enterprises need to protect themselves.
Wisdom of the Big Chair
Reaping the Benefits of Software-Defined Networks

1|28|13   |   2:20   |   No comments


Software-defined networks, which deliver virtualization functions to enterprise networks, have the potential to dramatically change network design and significantly reduce costs and maintenance.
Wisdom of the Big Chair
Enterprise Network Performance: Shaky at Best

1|22|13   |   2:49   |   No comments


A recent survey by Endace found that 23% of companies experience some type of network problem daily and another 25% have a serious problem each month. Enterprise networks are still very unreliable and probably will continue to be in the near term.
Wisdom of the Big Chair
Mobile Burnout Could Slow BYOD

1|11|13   |   2:44   |   No comments


Saturation in the mobile phone market could bring welcome relief to IT managers overwhelmed by the pace of BYOD.
Wisdom of the Big Chair
IT Losing the Security Battle

1|7|13   |   3:15   |   No comments


ITRC found that more than 600 security breaches took place in 2012. Flaws were found in some of the nation's most respected companies: Apple, Citibank, and Wells Fargo. So, it seems the bad guys are doing better than the men in the white hats.
Wisdom of the Big Chair
Cloud SLAs Tilt to the Vendor

1|3|13   |   3:47   |   No comments


As enterprises move to cloud computing, they need to be sure their vendors will deliver reliable performance.
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5
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Wisdom of the Big Chair
Reaping the Benefits of Software-Defined Networks

1|28|13   |   2:20   |   No comments


Software-defined networks, which deliver virtualization functions to enterprise networks, have the potential to dramatically change network design and significantly reduce costs and maintenance.
Alison Diana
Striking a Balance for Website Upgrades

1|24|13   |   1:59   |   3 comments


Companies need to take advantage of new technologies to simplify interfaces, improve capabilities, and enhance back-office processes. But they can't upgrade their Websites too often.
Reiter's Block
Free BlackBerry 10 Phones for Enterprises

1|18|13   |   3:06   |   No comments


Enterprises that fulfill certain requirements may receive a free BlackBerry 10 phone as part of RIM's new BlackBerry 10 Ready Program.
Kelli Carlson-Jagersma
Wells Fargo Sales Get Social Business Boost

1|16|13   |   2:30   |   2 comments


Wells Fargo uses social software to replace email chains and help its sales team collaborate more effectively to land deals, according to Kelli Carlson-Jagersma, VP Collaboration Strategy for Wells Fargo. Mitch Wagner spoke with Carlson-Jagersma at the E2Innovate conference
Wisdom of the Big Chair
Price, Not Features, Driving Smartphone Sales

11|29|12   |   2:01   |   7 comments


A survey by JD Powers found that customer interest in product features is lessening as phones evolve. Rather than features, price is driving purchases, and that change could have a dramatic impact on how IT departments secure these devices.
Mitch Wagner
Confessions of a BYOD Hypocrite

11|8|12   |   2:35   |   No comments


BYOD is a bad idea, yet even a dedicated opponent finds it inescapable.
Mitch Wagner
TweetDeck Gets a Second Life

11|5|12   |   9:54   |   13 comments


A recent release of the popular TweetDeck app for Twitter power-users gives new life to software that had previously taken a wrong turn. Here's a quick walk-through of the new TweetDeck, to show you why it should be at the top of your Twitter toolkit.
Reiter's Block
Amazon's Kindle Whispercast Targets Enterprises

10|29|12   |   3:05   |   No comments


Amazon's Kindle offerings typically are aimed at consumers, but its new Whispercast content management service is for businesses and non-profits.
Reiter's Block
Microsoft's Tips for Testing Windows 8

10|19|12   |   2:59   |   2 comments


Enterprises testing or deploying new software, including Windows 8, might be interested in Microsoft's suggestions for IT departments.
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Alison Diana
Alison Diana   5/21/2013   1 comment
Ushering in a new era of cognitive computing systems, IBM announced today the IBM Watson Engagement Advisor, a technology breakthrough that allows brands to crunch big data in record time to transform the way they engage clients in key functions such as customer service, marketing, and sales.
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