Walk into the Coastal Federal Credit Union in Raleigh, N.C., and something is missing. Rather than human tellers, customers face videoconferencing ATM machines. Is this the future of branch banking?
Good point. I think many would prefer the traditional teller but banks are looking to cut cost and maximize productivity. In the Coastal Federal Credit Union example, the choice was a traditional ATM or a video conferencing teller ATM. The new set up does offer some pluses. The video conferencing tellers will be available 24 hours a day, 7 days a week while the regular tellers will not. The video tellers may be available in locations where there are no tellers. What the video conferencing tellers offer is more customer convenience. It will be interesting to see if there is a customer backlash. After all, many of us would like to walk into a bank and actual talk to a person rather than a machine.
So I wonder what customer would go for the video conferencing teller rather than a face to face encounter. I presume that many of those on line waiting for a teller are there because they do not under any circumstances want to deal with yet another machine. I for one will go to teller rather than a machine lets say for a deposit since my bank's ATM requires more paperwork than does teller, just poor laziness on my part.
While NFC's original goal was to enhance mobile commerce applications, it is finding its way into a number of other uses, which is creating both opportunity as well as challenges for IT departments.
Enterprises would like to move to cloud computing but are hesitant because they are concerned about providers’ ability to secure company data. Here are some tips that help to ensure that if breaches occur, the business is not left holding the bag.
Big-data has become a big point of emphasis for many businesses. While the technology is available to deploy these applications, the needed personnel often is not. As a result, analytic engineers' salaries have blown past the six-figure mark, and hiring these experts has become a challenge for IT managers.
Increasingly, companies are using videoconferencing technology to help employees collaborate with co-workers, partners, and customers. As a result, demand for technicians is rising, and companies are finding it difficult to retain their quality workers.
Software-defined networks, which deliver virtualization functions to enterprise networks, have the potential to dramatically change network design and significantly reduce costs and maintenance.
A recent survey by Endace found that 23% of companies experience some type of network problem daily and another 25% have a serious problem each month. Enterprise networks are still very unreliable and probably will continue to be in the near term.
ITRC found that more than 600 security breaches took place in 2012. Flaws were found in some of the nation's most respected companies: Apple, Citibank, and Wells Fargo. So, it seems the bad guys are doing better than the men in the white hats.
Many enterprises view high-speed broadband connections as ubiquitous. Yet in about 20 percent of the country, businesses and their employees do not have access to even DSL connections. This shortcoming diminishes enterprises' ability to support their employees.
A recent release of the popular TweetDeck app for Twitter power-users gives new life to software that had previously taken a wrong turn. Here's a quick walk-through of the new TweetDeck, to show you why it should be at the top of your Twitter toolkit.
Companies need to take advantage of new technologies to simplify interfaces, improve capabilities, and enhance back-office processes. But they can't upgrade their Websites too often.
A survey by JD Powers found that customer interest in product features is lessening as phones evolve. Rather than features, price is driving purchases, and that change could have a dramatic impact on how IT departments secure these devices.
The Fraunhofer Institute found that videoconferencing technology improves team spirit, meeting productivity, decision-making, and employee concentration. Enterprises may benefit by pushing the technology down into small workgroups.
The iPad Mini is the latest iteration of the exploding tablet category. Because most tablets are WiFi-only, they create a new kind of mobile network. The problem is that we don't have issues like roaming and security defined for this new world.
The decision could discourage innovators looking to the past, and require companies to build from the ground up, leading to a new generation of stagnation in the IT world.
Confused about long forms and short forms? Well, this year, face-to-face help may be only a few clicks away. The IRS, as well as tax preparation agencies like TurboTax, have introduced new video conferencing services, designed to make it easier for individuals to get the help they need.
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