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Retailers Get Hip to Mobile Self-Service

For the frazzled, hurried consumer, waiting in line has become a major bugaboo. A survey by Great Clips has found that 94 percent will wait less than 10 minutes to check out at a store. Self-check-in has become popular among airlines and is now making its way into the retail marketplace. Using smartphones, consumers can order items and pick them up, cutting down on their wait time.
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4/23/2012 6 comments
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  Consumer Internet   Enterprise IT
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nasimson
Thinkernetter
Wednesday April 25, 2012 2:05:10 AM
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you may find the following an intetesting read http://www.nestle.pk/brands/nestleprofessional/Pages/whoweare.aspx
Mary Jander
Thinkernetter
Tuesday April 24, 2012 9:56:29 AM
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What a great thought, nasimson! I do know that some folk will always want to do their own grocery shopping --fussy cooks, etc. But if a company could combine mobile ordering ahead with automated fulfillment a la Stop and Shop's PeaPod in the New York area (which delivers groceries ordered online), life would be a lot easier for some of us.

nasimson
Thinkernetter
Tuesday April 24, 2012 3:42:01 AM
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Or perhaps people would consider going out grocery shopping unecessary :)
Kim Davis
Thinkernetter
Monday April 23, 2012 2:24:49 PM
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That's a very positive thought, Paul.

Paul Korzeniowski
Thinkernetter
Monday April 23, 2012 2:10:06 PM
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Technology does seem to mesh with consumers' desire to spend as little time as possible in line. Perhaps in the future, it will make the waiting line obsolete?

nasimson
Thinkernetter
Monday April 23, 2012 4:12:59 AM
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Hi Paul this is very interesting development and one that will have instant takers mostly people on the go.The Tesco model has proved its viability to the world so its natural that more retailers adapt to this model to retain their clientele.
Wisdom of the Big Chair
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Wisdom of the Big Chair
NFC Moves Into the Mainstream
3|20|13   |   2:16   |   No comments

While NFC's original goal was to enhance mobile commerce applications, it is finding its way into a number of other uses, which is creating both opportunity as well as challenges for IT departments.
Wisdom of the Big Chair
Integrating Security Into Your Cloud Contract
3|19|13   |   3:35   |   No comments

Enterprises would like to move to cloud computing but are hesitant because they are concerned about providers’ ability to secure company data. Here are some tips that help to ensure that if breaches occur, the business is not left holding the bag.
Wisdom of the Big Chair
Big-Data Engineers Command Big Bucks
3|8|13   |   2:30   |   No comments

Big-data has become a big point of emphasis for many businesses. While the technology is available to deploy these applications, the needed personnel often is not. As a result, analytic engineers' salaries have blown past the six-figure mark, and hiring these experts has become a challenge for IT managers.
Wisdom of the Big Chair
Make Your Videoconferencing Techs Happy
2|11|13   |   2:02   |   2 comments

Increasingly, companies are using videoconferencing technology to help employees collaborate with co-workers, partners, and customers. As a result, demand for technicians is rising, and companies are finding it difficult to retain their quality workers.
Wisdom of the Big Chair
Videoconferencing Sees Big Changes
2|1|13   |   2:08   |   4 comments

Vendors are dumping their videoconferencing hardware and transforming into software suppliers. Enterprises need to protect themselves.
Wisdom of the Big Chair
Reaping the Benefits of Software-Defined Networks
1|28|13   |   2:20   |   No comments

Software-defined networks, which deliver virtualization functions to enterprise networks, have the potential to dramatically change network design and significantly reduce costs and maintenance.
Wisdom of the Big Chair
Enterprise Network Performance: Shaky at Best
1|22|13   |   2:49   |   No comments

A recent survey by Endace found that 23% of companies experience some type of network problem daily and another 25% have a serious problem each month. Enterprise networks are still very unreliable and probably will continue to be in the near term.
Wisdom of the Big Chair
Mobile Burnout Could Slow BYOD
1|11|13   |   2:44   |   No comments

Saturation in the mobile phone market could bring welcome relief to IT managers overwhelmed by the pace of BYOD.
Wisdom of the Big Chair
IT Losing the Security Battle
1|7|13   |   3:15   |   No comments

ITRC found that more than 600 security breaches took place in 2012. Flaws were found in some of the nation's most respected companies: Apple, Citibank, and Wells Fargo. So, it seems the bad guys are doing better than the men in the white hats.
Wisdom of the Big Chair
Cloud SLAs Tilt to the Vendor
1|3|13   |   3:47   |   No comments

As enterprises move to cloud computing, they need to be sure their vendors will deliver reliable performance.
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5
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Wisdom of the Big Chair
Price, Not Features, Driving Smartphone Sales
11|29|12   |   2:01   |   7 comments

A survey by JD Powers found that customer interest in product features is lessening as phones evolve. Rather than features, price is driving purchases, and that change could have a dramatic impact on how IT departments secure these devices.
Reiter's Block
If a Google Phone Arrives, Does It Even Matter?
12|17|09   |   02:41   |   13 comments

Techies are going crazy over the possibility that Google might design and sell its own Android phone. Some writers say it's a very big deal. Reiter questions whether it will happen and, if it does, whether it even matters.
Reiter's Block
Stop the Cellphone Touch Screen Insanity!
12|15|09   |   02:53   |   11 comments

Ever since the iPhone debuted, cellular manufacturers are rushing to incorporate touch screens into their phones. Alas, cellphone touch screens have significant problems that can actually harm business productivity. And doing business isn’t about getting the high score on Super Monkey Ball!
Paul J. Fleuranges
Digital Signage Keeps NYC Subway Straphangers on Track
5|6|13   |   3:51   |   No comments

New York's Metropolitan Transit Authority is conducting a pilot test of digital kiosks to guide subway users to where they want to go more efficiently and at lower cost.
Kim Davis
Fast Forward to the Future
4|23|13   |   2:29   |   20 comments

A look back at tech writing in the 90s makes us wonder where enterprise IT will be 20 years from now.
Brian Baron
How Edmunds.com Collects Customer Information
3|18|13   |   1:15   |   No comments

Edmunds separates customers into segments based on the info it collects on its site and from partners, and uses that to push out custom content, said Brian Baron, director of business analytics for Edmunds.com, at Predictive Analytics Innovation Summit.
Brian Baron
How Edmunds.com Uses Analytics to Customize Site
3|14|13   |   0:47   |   No comments

The automotive website uses propensity modeling to target ads and customer registration forms, said Brian Baron, director of business analytics for Edmunds.com, at Predictive Analytics Innovation Summit.
Second Shooter
Locked Handsets Aren't the Problem – Subsidies Are the Problem
3|13|13   |   2:09   |   10 comments

Subsidized handsets, rather than locked handsets, should be the focus of regulators. We're not getting good deals, not fostering innovation, and weakening our power as buyers.
Brian Baron
How Edmunds.com Drives Conversions With Analytics
3|1|13   |   1:20   |   No comments

The automotive website uses propensity modeling of customer behavior to convert more site visitors into leads, says Brian Baron, director of business analytics, in an interview at the Predictive Analytics Innovation Summit.
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