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Open Letter to Marissa

Yahoo's new CEO can't go back to what Yahoo was; that's how it got to what it is! Instead she has to look at something that Yahoo has always rejected, which is a relationship with the telcos and cablecos. They'd love a partner in creating service applications.
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Written by Tom Nolle
7/18/2012 13 comments
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  Consumer Internet   Digital content & entertainment
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Tom Nolle
Thinkernetter
Tuesday July 24, 2012 6:56:50 PM
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Thanks, Joanne, and you're right about "cool".  The temptation for everyone, I think, will be to assume that somehow the same goal can be linked to the same behaviors.  Hula hoops were cool in the '50s but wiggling around in one isn't going to provoke the same emotion today.

You're also right about the board being a kind of universal whipping boy, but in some ways that's fair because they represent governance and the shareholders while the executives represent employees and operations.  If you want to change how a company behaves you need board backing.  I think you need employee buy-in too, of course.  I've worked with a lot of companies where the top person wanted change and just couldn't push it through all the bodies that got in the way.  Often the board is part of the logjam, but just as often it's the senior management.

Tom

Joanne Goldman
Thinkernetter
Tuesday July 24, 2012 5:32:06 PM
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Tom, you wrote: Even if Marissa has full backing, and even if she is prepared to think outside the box, she may be boxed in by her own people.


I agree.  Marissa needs to bring the cool factor to Yahoo with new ideas and strategies.  Yes, she can revisit old strategies, too.  But will the board listen?  That's   the bigger question.  We discuss over and over againon IE with different companies that it's the board, yet not much changes.  Not getting the job done is the symptom, not the cause.

Tom Nolle
Thinkernetter
Monday July 23, 2012 2:24:25 PM
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Good point, Paul.  I think that a failure to back her at this point would be fatal to the board's credibility.  Even if they do back her, though, a company starts with the CEO but there's layers of management and culture underneath, and it can be very difficult and time-consuming to change it all.  Even if Marissa has full backing, and even if she is prepared to think outside the box, she may be boxed in by her own people.

Tom

Paul Whyte
Researcher
Monday July 23, 2012 1:39:59 PM
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There is a classic Eistein's quotation that states ' we can't solve our problems with the same kind of thinking that created them'. I think that should be a guiding working principle for the new Yahoo CEO and Board. Yahoo has to forge a new radicaldirection if it is to survive and I hope the new CEO will learn from the failures of the last three CEOs. But the question that will be on everybody's mind is whether the board is willing to back her. We will just have to wait and see.

Kim Davis
Thinkernetter
Friday July 20, 2012 4:32:52 PM
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Daniel Loeb certainly thinks he has a different mindset to the old board.  He must think Marissa is worth this package, as his investors (in his mind) are paying for it.  We'll see.

Tom Nolle
Thinkernetter
Friday July 20, 2012 3:05:11 PM
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I wonder if different people equals different mindset, though.  I guess we'll see with Marissa; a black-box process is defined by the relationship between its inputs and outputs!

Tom

Kim Davis
Thinkernetter
Friday July 20, 2012 11:22:02 AM
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The Yahoo board which selected Marissa is quite different from the board which selected Bartz and Thompson, so perhaps we shouldn't be too quick to attribute intellectual inertia to them.

As for the all the challenges we hear that Marissa is facing -- Yahoo's decline, her first baby -- I am not going to lose too much sleep for her having seen today's estimates of her remuneration package.

Tom Nolle
Thinkernetter
Friday July 20, 2012 10:17:23 AM
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You can sign me up!  I'd even settle for high four figures!

Tom

Mary Jander
Thinkernetter
Friday July 20, 2012 10:06:42 AM
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Indeed. And if I were paid five figures to attend a once-a-month (or less) meeting, I'd probably be hesitant to admit I didn't deserve it!

Tom Nolle
Thinkernetter
Friday July 20, 2012 9:58:27 AM
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All true, Mary.  Most of the financial flaps we've had have included recommendtations for more independent boards, more board insight, etc.  The board, and also the key second-tier executives in a company, have a kind of attitude inertia that predisposes them toward certain actions regardless of whether they're smart or not.  Ego is definitely a big part of that, and so is simple fear.  Nobody wants to face a new paradigm when they've spent their whole career learning an older one!

Tom

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Second Shooter
5
of
Second Shooter
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Second Shooter
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1|14|13   |   2:07   |   6 comments


2013 will see resolution of the conflict between content delivery systems such as Netflix and content providers, including broadcast TV networks.
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5
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Second Shooter
MySpace ‘Reinvention’ Comes Too Late

10|29|10   |   2:09   |   7 comments


MySpace is reinventing itself by focusing on content, but it's too late, and other social networks should learn from its example by looking toward a telco payment model if they want to sustain user commitment and their own revenue.
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Part 3 of 4   |  
See complete series
10|28|09   |   1:35   |   4 comments


What can users today do to protect their online privacy? The simplest and most obvious option is to not use the Internet – at all. However, once all digital information is consolidated over the Internet, trying to protect digital identity by simply unplugging from the Internet becomes impossible – a fact that has manifest implications for civil liberties, Saunders says.
Steve Saunders' Outernet
The Death of Anonymity: Part 2

Part 2 of 4   |  
See complete series
10|27|09   |   2:08   |   9 comments


By 2011 the number of Internet-connected sensors will exceed 1 trillion, making your chances of doing anything or going anywhere unnoticed pretty much zero. Saunders talks about how the 'sensortization' of the Internet is eliminating the traditional divide between online and offline populations.
Steve Saunders' Outernet
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Part 1 of 4   |  
See complete series
10|26|09   |   1:29   |   13 comments


The 20th Century Internet was characterized by the ability to interact with other people and information on the Internet largely without anyone knowing who you were. The Internet of this century, conversely, will be defined by identity. Saunders explains how Internet users are unwittingly contributing to the demise of the anonymous Internet.
Steve Saunders' Outernet
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Part 2 of 2   |  
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10|16|09   |   3:38   |   19 comments


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Alison Diana
Alison Diana   5/21/2013   1 comment
Ushering in a new era of cognitive computing systems, IBM announced today the IBM Watson Engagement Advisor, a technology breakthrough that allows brands to crunch big data in record time to transform the way they engage clients in key functions such as customer service, marketing, and sales.
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