I'm with you, javeriayounes, Santa does appear to be a bit cynical; maybe for good reason.
It does bring up the point about the "reality" of what is promised, understood, and requested. Without better knowledge of all parties of the realities of technology, then you get the hype that exists in social networking, etc. That's like defining dining as eating a candy bar.
In reality, technology managers have to better educate the users as to the effective contributions of technology so that the requests, purchases, etc. are feasible and deliver lasting results; not like broken toys after Christmas!
DHagar