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IT Should Evaluate On-Screen Keyboards

On-screen keyboards are getting a lot more complicated, and IT departments should consider evaluating them.
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Written by Alan Reiter
7/19/2012 9 comments
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  Consumer Internet   Enterprise IT
  End-User Productivity   IT Productivity
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Alan Reiter
Thinkernetter
Tuesday July 24, 2012 7:28:48 PM
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Hi Joanne Goldman,

All good points.

I tweeted to Logitech that their portable keyboard (one of which I own) is okay, but it would be better with legs to prop it at an angle. Logitech replied that they'd pass along the suggestion.

In my blogs and videos, I've long railed against rotten keyboards, including those from Apple, which seems unwilling to produce great keyboards.

People experience physical problems using desktop and mobile keyboards, of course. Kids who have grown up with touch screens are less likely to complain. But if that's the case, why aren't they using touch screen keyboards in front of their computers?!

Once you get used to predictive touch keyboards -- at least those that display the word you're beginning to type -- they have some value. It will be interesting to see whether the RIM-type keyboard -- which attempts to predict the next word -- will be accurate.

I'm a big fan of augmented reality glasses. But it will take years before we know whether they will become the next generation of input.

Joanne Goldman
Thinkernetter
Tuesday July 24, 2012 5:22:12 PM
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I'm wondering what the long-term effects will be of using a keyboard on an iPad.  I don't think laying it flat and using it is very ergonomically beneficial.  Neither is the use of thumbs all day long.  That leads me to believe that all of these solutions are stepping stones to other alternatives not viable yet, though I'm sure somewhere teams are hard at work coming up with other options.

The type of keyboard preference, as Mary alluded to may be based on what you grew up with.  It might be partly generational as to which appeals to certain customers.

As for predictive words or phrases - I think this has potential, especially if you use the same phrases or names over and over again.  This is certainly a benefit in Microsoft Excel, where you need only type a letter or two and the entire cell content appears from having it in another cell on the spreadsheet.  That idea could be a keeper!

Alan Reiter
Thinkernetter
Friday July 20, 2012 3:49:13 PM
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Hi Mary Jander,

See, you don't know what you're capable of! Yesterday it was a mouse, today it's a touch keyboard and tomorrow....piloting the first manned expedition to Mars.

Mary Jander
Thinkernetter
Friday July 20, 2012 2:02:05 PM
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Well, at one time I learned to use a mouse when I never thought I could.

Alan Reiter
Thinkernetter
Friday July 20, 2012 12:31:08 PM
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Hi People,

Based on the now-available free beta version of Office 2013, reviews haven't been kind to the way touch has been implemented. On Wednesday, Microsoft posted a long article -- with seven videos -- detailing the implementation of touch in Office 2013.

Alan Reiter
Thinkernetter
Friday July 20, 2012 12:18:25 PM
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Hi Kim Davis,

All these touch keyboards, especially with their increasingly advanced features, require getting used to. I'd suggest one to two weeks of steady use, perhaps even a month. I'm not suggesting that even the majority of users will like touch keyboards, but daily use can improve a person's performance.

The market certainly has spoken on the question of touch keyboards for phones, and large screens with touch keyboards are the rule, while physical keyboards are the exception.

Some people even prefer a phone's touch keyboard to physical buttons, although I wonder if these people understand the concept of "touch (hehe) typing."

As for predictive keyboards, they might prove useful if the predictions are accurate and people get used to them. As I noted, SwiftKey offers such a software keyboard. Some people like it, some don't.

Kim Davis
Thinkernetter
Friday July 20, 2012 11:57:09 AM
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These keyboards still horrify, but it's good to know effort is being put into improving them.  I think I'd find the predictive keyboard very distracting.

Alan Reiter
Thinkernetter
Friday July 20, 2012 11:36:27 AM
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Hi Mary Jander,

I've been using RIM devices since they were alpahumeric pagers, so I can easily use my fingers to type. As for touch screens on phones, well, you know how I feel about them! Typing on a tablet when it's placed on a desk is okay for a few sentences, although some people don't mind typing on tablet touch screens.

If you spent a week or two using tablet keyboards, such as those developed by Microsoft, you might get used to them. It would become more natural. Still, there's nothing like a large desktop keyboard, and I take one of the larger portable Bluetooth keyboards -- about the same size as the Apple Bluetooth keyboard -- for the iPad when I want to use it for writing.

Mary Jander
Thinkernetter
Thursday July 19, 2012 4:48:29 PM
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Thanks for another great update, Alan. Maybe I'm just too old, but I can't type with my thumbs. That leaves some of these keyboards off limits for me.

The example you provided with the variations on one on-screen keyboard looked so complex that I couldn't envision any way they'd be useful to me.

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