Imagine being able to use your mobile phone to pay taxi and mass transit fare; use vending machines; make retail purchases; and check in at hotels. Every day, millions of citizens in Japan, S. Korea, and soon Singapore do so simply by waving their mobile phones in front of point-of-sale terminals using near-field communication or related technology. But, while the technology is readily available in the US, it will be some time before Americans can use their cellphones as mobile wallets.
Wells Fargo EVP and head of information services Wayne Mekjian talks about topics such as mobile banking, integration, and innovation in times of upheaval, as well as the bank's 'envelope-free' customer experience.
Phil Gilbert, the General Manager for IBM Design, is responsible for “design thinking” across the entire span of IBM, and formerly was the CEO of Lombardi Software, which IBM acquired three and a half years ago.
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