Positec, a manufacturer of power tools for homes and commercial applications, achieves greater customer service flexibility and cuts hold times in half by using a cloud-based service to manage its call center.
Wells Fargo uses social software to replace email chains and help its sales team collaborate more effectively to land deals, according to Kelli Carlson-Jagersma, VP Collaboration Strategy for Wells Fargo. Mitch Wagner spoke with Carlson-Jagersma at the E2Innovate conference
Many enterprises view high-speed broadband connections as ubiquitous. Yet in about 20 percent of the country, businesses and their employees do not have access to even DSL connections. This shortcoming diminishes enterprises' ability to support their employees.
A survey by JD Powers found that customer interest in product features is lessening as phones evolve. Rather than features, price is driving purchases, and that change could have a dramatic impact on how IT departments secure these devices.
The Fraunhofer Institute found that videoconferencing technology improves team spirit, meeting productivity, decision-making, and employee concentration. Enterprises may benefit by pushing the technology down into small workgroups.
Linux Journal recently released its 2013 Readers’ Choice Awards. As an Ubuntu convert in recent years, I was glad to see Ubuntu took the top spot for "Best Linux Distribution" (at 16 percent, edging out Debian, which took 14.1 percent).
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