Totally agree, Mary. I really enjoyed hearing about how people need to be engaged in the process of building smarter buildings and cities. But certainly there's a technique to engaging people and making them want to be involved.
Similarly, another speaker here this week was talking about how he approaches security with his employees. Rather than show them, look, here's how you'd hurt the enterprise by sending out such-and-such email, he personalizes it by saying, look, here's how you hurt your own image by doing such-and-such thing on the Web. That lesson sticks with them and helps them understand what to do and what not to do for the sake of their personal security and, in turn, the company's security.
So, involving people in all of these processes for making our world better and smarter through technology is key, but it has to be done right.
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