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'Glitch' in ICANN System Delays New Domain

A problem with ICANN's application software has delayed the "big reveal" of new domain names for two weeks. What the organization calls a "glitch" allowed some domain applicants to see the data of others – not exactly inspiring confidence in ICANN's ability to bring potentially hundreds of new names online.
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Written by Beau Brendler
4/17/2012 6 comments
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Beau Brendler
Thinkernetter
Wednesday April 18, 2012 12:57:10 PM
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For those who are interested, here is the latest update:

TAS Interruption - Update (17 April 2012)
Statement by Akram Atallah, COO
17 April 2012
ICANN's review of the technical glitch that resulted in the TLD
application system being taken offline indicates that the issue stems
from a problem in the way the system handled interrupted deletions of
file attachments. This resulted in some applicants being able to see
some other applicants' file names and user names.
As reported yesterday, we are seeking confirmation that the solution we
have implemented for this issue is effective.
We are also conducting research to determine which applicants' file
names and user names were potentially viewable, as well as which
applicants had the ability to see them.
Many organizations are seeking information on whether we will proceed
with the planned publication of applied-for domain names on 30 April. We
will update the target date for publication as part of our update on the
timing of the reopening, no later than Friday, 20 April at 23.59 UTC.

Beau Brendler
Thinkernetter
Tuesday April 17, 2012 4:33:30 PM
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Nicole...

I have not heard or read anything official beyond the characterization "technical issue" or glitch. I am aware of some speculation probably best not repeated, though not particularly exciting.

As far as competitive issues go, some gTLDs are hotly sought after by potential operators -- for instance, here's Constantine Roussos' case for .music [http://www.musicmusic.com/articles/why-the-music-industry-needs-a-music-official-website-domain-name-all-artists-bands-and-musicians-are-music-brands-in-need-of-a-home.html]. Their strategic cases for why their applications should be approved over their competitors,' could be an intellectual property matter or touch a variety of other areas. I guess it could be likened to the RFP process -- if you promise sealed bidding, your potential contractors would probably be delighted to read their competitors' bids, but not happy to surrender the details of their own.

Nicole Ferraro
IQ Crew
Tuesday April 17, 2012 3:43:07 PM
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Beau, thanks for the update. Is that what you suspect, that the "glitch" happened because the process was rushed? No this doesn't inspire confidence at all. Also, glitch is rather vague. I am very curious about what actually happened here.

Kim Davis
Thinkernetter
Tuesday April 17, 2012 3:37:04 PM
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I guess I am not surprised that ICANN turns out not to have secure systems, but I wonder what kind of competitive advantage anyone could get from looking at applications by other parties?  I should have thought the application process could be public and transparent without putting anyone at a disadvantage?

Beau Brendler
Thinkernetter
Tuesday April 17, 2012 2:33:29 PM
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Statement by Akram Atallah, COO
16 April 2012

The TLD application system, or TAS, was taken offline on Thursday, 12 April due to a technical issue.

We believe that we have fixed the glitch, and we are testing it to make sure.

ICANN is committed to reopening the application system as soon as we can confirm that the problem has been resolved and we have had proper time for testing.

We also want to inform all applicants, before we reopen, whether they have been affected by the glitch. We are still gathering information so we can do that.

Accordingly, the application system will not reopen tomorrow.

We will provide an update on the timing of the reopening no later than Friday, 20 April at 23.59 UTC.

We sincerely apologize for any inconvenience this may have caused.

Beau Brendler
Thinkernetter
Tuesday April 17, 2012 2:32:59 PM
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Something of an update on this story since I shot the video last week. There was a buzz among the community yesterday that the unveiling of the list of new top-level domain applicants (which some are calling, perhaps with some wishful thinking, the "big reveal,") would in fact not be delayed by this technical glitch in the application system.

However, the latest official word doesn't say anything about that -- see the letter I posted above. This is the organization that is supposed to manage the Internet's domain name system. Shouldn't it be expected to get its application front-end working the first time around, right? Did somebody rush this process a little too fast? Again I ask: Does this inspire confidence in the future security of the Internet?

 


Beau Brendler
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