@Kim I think there is a co-reliance between the physicians and care providers and those like IT, who provide solutions for them. I am focused on partnering with the providers and patients to develop solutions which respect or enhance their capabilities
@Mary I don't think ayone would disagree that our patients and families are becoming more informed and will become more demanding in terms of thier participation in care. Social media will definitately have a play here
@Mitch If you look at most other industries there is something that could perhaps be applied to Healthcare. One industry I watch closely for example is airline industry where the focus is on flow, safety and security of passengers. Similar to healthcare so there must be some lessons we can learn there.
@Dale-The reason I ask about Cost Inflation is because I have heard from lot of advocates of Obamacare that having a Single supplier of Healthcare(like in Canada or the UK) helps to reduce cost of Medical care[Economies of Scale apparently].
Although it seems to me that when we in the US talk about getting away from a fee-for-service model, we're talking about getting away from a commercial transaction. It becomes like teaching, police, or fire protection -- the person pays a fee and gets the service, no matter what that service entails.
@aum007 I am not sure of directly how the economics of healthcare compare in Canada to the US. Surely there is agreement that healthcare spending needs to be controlled and then reduced to sustain the system
@Ashish: I am not in any mood for fights-across-the-ocean for any reason. Let's agree upon we don't agree on this topic, and let's just continue the conversation. (And remember, I am never interested in politics.)
@Dale: I don't agree with the terms "business and "customer" in healthcare for any reason. They don't belong to a place where people are fighting for their health or their life. I simply think it's cold and unethical.
I'm not enthusiastic about using the term customer in healthcare. It might be OK in some circumstances. But the primary relationship is one of healthcare provider to patient. There are other obligations that supersede the financial.
@field-I agree.Nobody can claim/Design a system which is 100% foolproof today.So you want to design something which is heavily De-centralized.This gives hackers/attackers less chance/incentives to do more damage[I am speaking from my experience as a Security Professional here].
Its a different matter that most Foolish Governments are going in the reverse direction today.
On one hand "Everybody knows everybody back in older days", but now the village is getting 'much' bigger. But on the other hand, someone can hurt you real bad with those information is what people really scared about.
Question for @Dale: How is the iPad project he mentioned in his earlier IE video progressing? He said they had 3,000 iPads in use. How is the m-healthcare being used? How are the doctors, nurses, etc, responding?
Yes, Susan, I was trying to extrapolate some points about analytics from a New Yorker article which compared Cheesecake Factory's approach to serving a large audience, with the healthcare industry's approach to its much larger market.
You've heard the expression, "Out of the frying pan, into the fire?" Amazon lives in the fire. The e-tailer wins by keeping things hot for its competitors, employees, and itself, according to a new book.
Positec, a manufacturer of power tools for homes and commercial applications, achieves greater customer service flexibility and cuts hold times in half by using a cloud-based service to manage its call center.
Big-data and analytics tools enable marketers to understand customers as individuals, identifying unmet needs and addressing each customer as a "segment of one," says John Kennedy, VP corporate marketing, IBM.
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