Its good to see that people are supporting Analytics solutions in Hospitals.I want to see how effective (in terms of reducing costs) this transistion is.
@Mary My pleasure Sorry if I did not adress all of the questions. It was a fast paced discussion. I am on Twitter @Dale_C_Potter Thanks for the interesting chat
@Kim I think there is a co-reliance between the physicians and care providers and those like IT, who provide solutions for them. I am focused on partnering with the providers and patients to develop solutions which respect or enhance their capabilities
@Mitch You seem to miss the point in my comparison with airline. I am not refering to satisfaction persay but the safety of airline travel and how this is managed.
Dale, do you foresee a battle between information specialists and clinicians for control of healthcare -- not necessarily at your own hospital, but generally.
@Mary Our communications department manages communicati0ns through media like facebook and twitter. I reply on behalf of the hospital to inquiries on social media.
@aum007 Yes. Analytics have reduced healthcare cost certainly in areas like re-admissions and hospital aquired infection management. I think we are just seeing the tip of the iceberg though
@Mary I don't think ayone would disagree that our patients and families are becoming more informed and will become more demanding in terms of thier participation in care. Social media will definitately have a play here
@Mitch If you look at most other industries there is something that could perhaps be applied to Healthcare. One industry I watch closely for example is airline industry where the focus is on flow, safety and security of passengers. Similar to healthcare so there must be some lessons we can learn there.
@Kim We use analytics extensively for clinical decision support. The challenge is collecting this information in a timely way so that it is current and we can use it to make real time care decisions.
Dale, I want to come back to something you said at the top of the interview: That healthcare can learn lessons from other industries. Can you talk about that a bit please?
aum007 - Let's not turn this into a debate on Obamacare. Plenty of places to talk about that elsewhere on the Internet. Whereas this is the only place to talk with Dale Hoover about what he's doing.
@Susan Fourtane I don't disagree that patient seems the most appropriate term. My only concern that is exclusionary of other key people in the circle of care
@Dale-The reason I ask about Cost Inflation is because I have heard from lot of advocates of Obamacare that having a Single supplier of Healthcare(like in Canada or the UK) helps to reduce cost of Medical care[Economies of Scale apparently].
@Dale: Have you made any headway with imposing standardization of procedures and therapies, based on analytics, or are individual clinicians too jealous of their independence?
Although it seems to me that when we in the US talk about getting away from a fee-for-service model, we're talking about getting away from a commercial transaction. It becomes like teaching, police, or fire protection -- the person pays a fee and gets the service, no matter what that service entails.
@Mary We are not using 'public' cloud services but have created private cloud capabilities within our hospital and the Provincial health system in a secure way.
Kim, there is no question it's a commercial relationship. Money is changing hands for services. But ... well, I don't know. Maybe I'm talking myself out of this.
The issue about Costs is important (in my opinion);simply because we are entering a period where more and more Retirees for less workers(through most of the Developed world).
@aum007 I am not sure of directly how the economics of healthcare compare in Canada to the US. Surely there is agreement that healthcare spending needs to be controlled and then reduced to sustain the system
@Ashish: I am not in any mood for fights-across-the-ocean for any reason. Let's agree upon we don't agree on this topic, and let's just continue the conversation. (And remember, I am never interested in politics.)
@aum007 The legislation around responsibility for data breaches is not increased for IT administrators. It is still the primary responsibility of the institutions
@aum007 - True. But the relationship is not primarily financial. Same as police, firefighters, clergy, teachers, and parents. Not everything is business.
@Dale: I don't agree with the terms "business and "customer" in healthcare for any reason. They don't belong to a place where people are fighting for their health or their life. I simply think it's cold and unethical.
@Dale: Have you made any headway with imposing standardization of procedures and therapies, based on analytics, or are individual clinicians too jealous of their independence?
My question first is: Do you think the resistance to your use of the business terms, including "customer," is really strong, or can it be changed or shifted you think?
I'm not enthusiastic about using the term customer in healthcare. It might be OK in some circumstances. But the primary relationship is one of healthcare provider to patient. There are other obligations that supersede the financial.
@field-I agree.Nobody can claim/Design a system which is 100% foolproof today.So you want to design something which is heavily De-centralized.This gives hackers/attackers less chance/incentives to do more damage[I am speaking from my experience as a Security Professional here].
Its a different matter that most Foolish Governments are going in the reverse direction today.
On one hand "Everybody knows everybody back in older days", but now the village is getting 'much' bigger. But on the other hand, someone can hurt you real bad with those information is what people really scared about.
Nobody in Europe cares if the Govt takes all your Data and stores it in hundreds of Databases because practically everyone is dependnt on the Government for some form of assistance from the State.
Question for @Dale: How is the iPad project he mentioned in his earlier IE video progressing? He said they had 3,000 iPads in use. How is the m-healthcare being used? How are the doctors, nurses, etc, responding?
@Dale-Do you see tremendous demand to do more with less?[Most Hospitals in Canada are owned by The Government;so pressure should be less on cost-cutting issues]
Yes, Susan, I was trying to extrapolate some points about analytics from a New Yorker article which compared Cheesecake Factory's approach to serving a large audience, with the healthcare industry's approach to its much larger market.
New York's Metropolitan Transit Authority is conducting a pilot test of digital kiosks to guide subway users to where they want to go more efficiently and at lower cost.
The whole Amazon.reader debate is a double-stupid. It's stupid to think that there's any e-book buyer who doesn't know Amazon's URL, and it was stupider to let ICANN launch the whole free-form TLD initiative to start with.
While NFC's original goal was to enhance mobile commerce applications, it is finding its way into a number of other uses, which is creating both opportunity as well as challenges for IT departments.
Enterprises would like to move to cloud computing but are hesitant because they are concerned about providers’ ability to secure company data. Here are some tips that help to ensure that if breaches occur, the business is not left holding the bag.
Edmunds separates customers into segments based on the info it collects on its site and from partners, and uses that to push out custom content, said Brian Baron, director of business analytics for Edmunds.com, at Predictive Analytics Innovation Summit.
The automotive website uses propensity modeling to target ads and customer registration forms, said Brian Baron, director of business analytics for Edmunds.com, at Predictive Analytics Innovation Summit.
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M2M: Rise of the Machines? Not Yet David Weldon In the 1970 science fiction thriller Colossus: The Forbin Project, two giant supercomputers from the United States and Soviet Union secretly join forces to take control of the collective nuclear might of the two countries. In the film, the two machines discover each other's existence, communicate back-and-forth, share their collective data, and cut their human creators out of the process. It is the ultimate example of machine-to-machine communications, or M2M. CLICK FOR MORE
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