Management and technical consultant with nearly 30 years experience in the field. Trained in Operations Research, Process Improvement and Project Management-- I come in to figure out why a company isn't working well and how to make it work better.

I tell clients there are three fundamental components to any business-- the people who do the tasks, the processes they use to structure their efforts and the technology they use to help perform the tasks. The first two are by far the most important... but my card says "e-Business Transformation" because everyone assumes they need more and better computers.

Sometimes they do. Other times they're not using what they have well. Frequently they have so many that nbody knows what they all do or why-- and they're afraid to change what they have, because they don't know what they might break if they retired something.

As the son of a historian, I find that most bad decisions occur because:

• People aren't aware the underlying issue has happened many times before.
• They assume (mstakenly) that their solution is unique

As a rule, no one has written anything about the Internet that was not written when the telegraph or telephone was introduced. Everything you need to know about Wall Street can be learned from studying the sale of tulip bulbs in the 17th century. I get paid to point these sorts of things out to clients.