Somewhy while reading the post I had a vision of some kind of movie theatres, where people can interact with each other while watching interactive movie- defining what will happen next and what should characters do. I am wondering, if IM integrates more in everyday regular activity or emtertainment or both?
Yes, I didn't think replacing IM would be a high priority for IT. It makes sense, of course, when there's a security issue or bugs but I would think it's an uphill battle for an IM developer to usurp an existing IM application for precisely the reasons you cite, @WaqasAltaf. And I can't imagine there are too many midsize or enterprise organizations that don't have any IM in place already... I guess, then, would it make sense for Steam to target smaller firms first?
Since in-house messaging platform is not a critical application to the business (as email servers are already there) therefore a dire need would only force IT management team to replace the application. One such scenario can be bugs which forces the windows explorer to restart thereby causes interruptions in the running of other applications. One scenario can be an application may considered outdated if it doesn't have an effective video conferencing option.
IMHO, businesses will never re-consider this sort of application until and unless the bugs become too prominent or there are other developments in the application industry introducing features that can be of importance to the improvement of business communication methods.
mharden: Skype has more features and is heavier than I'd want an IM client to be. I have the Google Talk client installed on my computer, and it's light, simple and clean. It's perfect for those quick questions. For anything more, that's when I pick up the phone or open Skype.
Isn't this when the "If it's not broken, why fix it?" mentality kicks into play, which can then lead to such businesses falling behind, because they choose to use what's more comfortable for them.
Facebook users are a prime example of change, who get ripped out of their shells periodically every 1-2 years with new Facebook layouts. There's uproars for the next week because everyone wants the old Facebook back, and then the following week people are back to posting about their usual day to day.
Great point: I wonder what encourages or forces an organization to move to a different messaging platform. And how often do businesses reconsider this software once they've begun using one particular application?
Yes Alison, I have been on those situations a lot. The customer representative follows the scripts he/he has and not utilizing a quick thinking and skipping certain questions to come to the point.
I would love to see how it works. Must be a very light application as far putting burden on the processor is concerned. Though I have quit playing games but I always wanted such an app while playing multi-player games online. However, competing in a work environment will be a completely different thing altogether as there are many applications already that many companies have adopted and are finding them satisfactory.
Reminds me of when I called Brighthouse Cable to complain that I had no phone or Internet service. Their first question: Are you calling from the number associated with your account? Um... that would be a "No. I can't!"
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