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mharden
IQ Crew
Monday February 11, 2013 9:00:30 AM
no ratings

@Mitch -  I agree hosting is a specialized skillset, but at the end of the day Coke probably owns the application software running on the infrastructure.  Thus making them ultimately responsible for performance testing the application prior to "go-live".  I wonder how much load testing did they actually do.

swijeyakumar
IQ Crew
Sunday February 10, 2013 11:48:49 PM
no ratings

for those IT professionals who were responisble for this failure I am sure lessons learned will be well remembered but it is becoming harder and harder to predict the level of engagement from customers. It seems in the age of smart devices and constant connection strategies for DR, and redundancy in systems need to be a priority. I am often astounded at RFP requests asking providers to skimp on redundancy and DR requirements

smkinoshita
Thinkernetter
Sunday February 10, 2013 11:12:26 PM
no ratings

I agree with you, @Mitch &  @Kicheko -- this won't hurt Coke much because that's not their business, but it will certainly hurt the reputation of whoever they used for it!

Kicheko
IQ Crew
Sunday February 10, 2013 1:43:38 PM
no ratings

Its fairly bad publicity but i agree with you that since website hosting is not their core business, it may be forgivable. After all a lot of people nowadays appreciate the concept of excess traffic to a site and that it can cause it to collapse. Whether or not this was the cause, many people may assume this.

Mitch Wagner
Thinkernetter
Friday February 8, 2013 6:10:17 PM
no ratings

If Coke was in the web hosting business this would be a huge black eye, but it doesn't seem to reflect on the company's ability to distribute beverages. 

Although it could put off potential business partners and investors who might view the outage as a reflection on Coca-Cola's ability to execute. 

Mitch Wagner
Thinkernetter
Friday February 8, 2013 6:08:55 PM
no ratings

NicoleH - I expect a third-party provider hosted the site. Website hosting is a specialized skill that companies generally outsource. 

Mitch Wagner
Thinkernetter
Friday February 8, 2013 6:08:04 PM
no ratings

kq4ym - How to test a site for super bowl sized audiences? Who knows.

Since traffic spikes have a long history, there has to be a way of testing for them. 

Mitch Wagner
Thinkernetter
Friday February 8, 2013 6:03:18 PM
no ratings

So CBS.com stood up to what was undoubtedly more difficult demand. What went wrong with Coke, I wonder?

Mr. Roques
Researcher
Friday February 8, 2013 3:51:17 PM
no ratings

Well, Coke tried a new concept but I agree with you, there's no way to test a site for the type of traffic a Superbowl crowd drives in.

How about the racial issues the ad drew?

DrT
IQ Crew
Friday February 8, 2013 1:58:24 PM
no ratings

Agree. The winner is Coke and the channel itself. There is nothing more we need to know about Coke, the only benefit I enjoyed the ad.

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