Yes swijekumar and that is why things are changing in a rapid way right now. IT is definitely a profit centre. It's just a matter of fact on deciding how to do the calculations here.
As my colleague Kim wrote today, one IT department helped its school district reap new revenue by implementing an automated workplace management solution. Palm Beach County SD's use of IBM Tririga helps it generate $4.5M annually on leasing out previously unused space to church services, SAT and ACT prep, weddings, and other functions, Kim wrote. It's a great article by Kim and gives some good insight into some opportunities that are readily available for some organizations if they just open their eyes a little bit wider!
True for internal support, but customer support is often an untapped gold mine of customer information. It's a direct channel for finding out what bothers customers most about a company's product or service.
Anyone who does not think outside the box and is innovative in how it approaches its' mission is frankly asking for trouble. The risk of IT being a commodity is something that IT departments must guard against...as long as the "Niche" is recognized. The case studies are fascinating..to say the least....
Great point, @Kichecko. That's actually an awesome idea, especially when you read all the pieces like David Strom's blog about IT hiring; my piece on CISOs, and Kim's article about the shortage of cloud skills, among others recently posted on IE. Why not leverage all that great expertise you have inhouse and offer web-based and mobile-accessible training?
I don't know if it's becoming the norm, Sam, but it's certainly becoming more common, which is exciting. When organizations see more examples of CIOs and IT departments that can make money without getting distracted from their core responsibilities, I think it gives them the freedom to consider other offerings they can deliver to even more customers beyond their traditional end-users. IT's partners -- solution providers, vendors, suppliers -- are a great sounding board for ideas that may have more widespread appeal.
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The US National Security Agency learned the hard way that it can be dangerous to give a contractor too much money and access, with too little scrutiny. The NSA and other government agencies hire tens of thousands of contractors
a year to analyze data. Edward Snowden -- who revealed himself as the NSA leaker after fleeing the country -- was one such contractor, reportedly holding a $122,000 salaried position at Booz Allen Hamilton at the time of his departure.
Midsize businesses rarely achieve the same standards of security in their own datacenters as professional providers that specialize in delivering these services to organizations.
It was about 10 years ago when a new generation of software-as-a-service (SaaS) alternatives started to gain acceptance and adoption among organizations of all sizes. And it has only been about five years since Amazon Web Services captured the marketplace's attention with Amazon EC2 and Amazon S3, which opened the door to a vast array of infrastructure-as-a-service (IaaS) offerings. Now, the third piece of the cloud computing puzzle is beginning to win over organizations seeking to build their own apps: platform-as-a-service (PaaS).
Big-data and analytics tools enable marketers to understand customers as individuals, identifying unmet needs and addressing each customer as a "segment of one," says John Kennedy, VP corporate marketing, IBM.
New York's Metropolitan Transit Authority is conducting a pilot test of digital kiosks to guide subway users to where they want to go more efficiently and at lower cost.
The whole Amazon.reader debate is a double-stupid. It's stupid to think that there's any e-book buyer who doesn't know Amazon's URL, and it was stupider to let ICANN launch the whole free-form TLD initiative to start with.
While NFC's original goal was to enhance mobile commerce applications, it is finding its way into a number of other uses, which is creating both opportunity as well as challenges for IT departments.
Enterprises would like to move to cloud computing but are hesitant because they are concerned about providers’ ability to secure company data. Here are some tips that help to ensure that if breaches occur, the business is not left holding the bag.
Edmunds separates customers into segments based on the info it collects on its site and from partners, and uses that to push out custom content, said Brian Baron, director of business analytics for Edmunds.com, at Predictive Analytics Innovation Summit.
The IBM Smarter Commerce Global Summit in Monaco kicked into high gear today, and we've already begun to see news emerging from that lovely city-state by the sea.
Expert Integrated Systems: Changing the Experience & Economics of IT In this e-book, we take an in-depth look at these expert integrated systems -- what they are, how they work, and how they have the potential to help CIOs achieve dramatic savings while restoring IT's role as business innovator. READ THIS eBOOK
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