@cparizo: I think that mostly happens because companies don't think the actual staff using the system will be capable of telling the requirements. From what I've seen, it's totally the opposite. Unless you spend time with the actual users and get to know them, you cannot create something that will be useful for them.
Agreed. Too often IT doesn't consult with users on what their job actually entails during app design and implementation. That's not just true for cloud; it's true everywhere.
The statement, "Meet with users, not just department heads, and have them walk you through their day-to-day tasks" is key once the decision is made to move legacy apps to the cloud or any type of major migration. End-users will have the most input since they work with the app daily. So taking ample amount of time for analysts\developers to gather requirements from users will play a major role in the success of this type of effort.
Good article. Read an interesting whitepaper on upgrading legacy systems "Y2K 12 Integrating next generation technology to transform your business" it offers good information on technology and implementing new systems to transform your business @ bit.ly/S8p1W4
Also, the experts in these legacy apps could have retired or moved on to different organizations, leaving behind little to no documentation about the solutions they pulled together years ago. At the time they were creating these systems, there weren't many (any?) easy to use knowledge-sharing applications so that's another reason companies want to get away from these systems sooner rather than later.
I wouldn't be surprised if a lot of large enterprise clients are asking Gartner what to do now with their legacy apps. Two decades' worth of data to migrate can be a real pain - and with IT budgets expected to remain stagnant, finding the money to do so can be problematic.
This is a huge issue for many organizations. While startups can jump right into cloud with both feet if they choose, many well-established midsize and enterprise organizations have spent years heavily investing in legacy systems, proprietary applications, and custom code. As these solutions age, they need replacing--but the data inside can't be cast away, and some apps remain important to a company's success and organizational structure. It didn't surprise me to read that Gartner had spent so much time focusing on this issue, Christine! I'd imagine a lot of their consulting business comes from this area.
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