Yes Syed and that will also mean that the customer is happy with their services and definitely new leads based on the recommendation of that particular customer will come.

I might be interpreting that wrong.

But are you saying there's a perceived value with service fees?

@pcharles, Any perceived value, such as customer service can give the edge to a particular bank.  Same for service fees.

True. Especially when you get hit with 'service fees' when you feel like you're not getting any actual service.

Mostly for outbound tweets.

BOTH! Both require resources that are independent of the user's experience and needs.

Which flexes a LOT of muscle apparently. If for nothing else, it brings tons of attention to a cause.

I guess it's better than nothing...

Best way to "switch" is to simply open a new account at a new bank... on a trial basis...keeping your old accounts at your other bank(s).  Eventually, you can move everything to the new bank if it suits you (or, at least, become less reliant upon your old bank).

Of course, it's a bit more painful if you have a credit card through your bank...

There are many reasons why change takes longer than it should.

In banking, I would say it's a combination of dealing with many different regulatory demands and a culture that is generally extremely conservative.