We need to see competition in terms of quality of service, not quantity of options. Sure, there are a bunch of big banks, and they all treat customers badly. That's a kind of choice, but not the kind I want.
@ jabailo – The world is moving at a pace, technology improves day by day. As you said we need to be proactive. Banks too need to improve their systems to serve the customers better. Making every transaction of the customer fast and easy is one key way of keeping the customer satisfied.
@Joanne Exactly banks need to focus better on customers; there is completion out there and high probability of customer moving banks when he/she feels that they are not treated well.
I was at a car museum yesterday. I noticed that well into the 1930s, many cars were still using spoked wheels...based on the wooden wheels that automobiles adopted when they were first introduced.
I was thinking, what was it that changed the mindset of someone to think -- hey, we can make rims out of steel, and make them solid? They had steel. They had molds, obviously to build the rest of the car. So what took so long.
Seems like we're seeing these issues in technology. Someone looking backward might think -- how come it took so long for them to make the change?
@pcharles, At least with a doctor you might put up with the poor bedside manner because of his or her expertise. With a bank, there's no real benefit in doing so with so much competition around!
We can't say across the board. If we are to specific to this blog's content,I think the writer may be saying that crediti unions are far better in terms of being customer-centric.
But one will also argue that the bar is much higher for banks than it is for credit unions.
"I think the bank would just respond to the complaints and then continue its bad behavior. Tweeting complaints would be cathartic but I don't know how effective."
can banks really afford to do that? Mitch said something on his latest blog in regards to companies not listening on the sociial.
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