We need to see competition in terms of quality of service, not quantity of options. Sure, there are a bunch of big banks, and they all treat customers badly. That's a kind of choice, but not the kind I want.
@ jabailo – The world is moving at a pace, technology improves day by day. As you said we need to be proactive. Banks too need to improve their systems to serve the customers better. Making every transaction of the customer fast and easy is one key way of keeping the customer satisfied.
@Joanne Exactly banks need to focus better on customers; there is completion out there and high probability of customer moving banks when he/she feels that they are not treated well.
I was at a car museum yesterday. I noticed that well into the 1930s, many cars were still using spoked wheels...based on the wooden wheels that automobiles adopted when they were first introduced.
I was thinking, what was it that changed the mindset of someone to think -- hey, we can make rims out of steel, and make them solid? They had steel. They had molds, obviously to build the rest of the car. So what took so long.
Seems like we're seeing these issues in technology. Someone looking backward might think -- how come it took so long for them to make the change?
@pcharles, At least with a doctor you might put up with the poor bedside manner because of his or her expertise. With a bank, there's no real benefit in doing so with so much competition around!
We can't say across the board. If we are to specific to this blog's content,I think the writer may be saying that crediti unions are far better in terms of being customer-centric.
But one will also argue that the bar is much higher for banks than it is for credit unions.
"I think the bank would just respond to the complaints and then continue its bad behavior. Tweeting complaints would be cathartic but I don't know how effective."
can banks really afford to do that? Mitch said something on his latest blog in regards to companies not listening on the sociial.
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The US National Security Agency learned the hard way that it can be dangerous to give a contractor too much money and access, with too little scrutiny. The NSA and other government agencies hire tens of thousands of contractors
a year to analyze data. Edward Snowden -- who revealed himself as the NSA leaker after fleeing the country -- was one such contractor, reportedly holding a $122,000 salaried position at Booz Allen Hamilton at the time of his departure.
Midsize businesses rarely achieve the same standards of security in their own datacenters as professional providers that specialize in delivering these services to organizations.
Big-data and analytics tools enable marketers to understand customers as individuals, identifying unmet needs and addressing each customer as a "segment of one," says John Kennedy, VP corporate marketing, IBM.
New York's Metropolitan Transit Authority is conducting a pilot test of digital kiosks to guide subway users to where they want to go more efficiently and at lower cost.
The whole Amazon.reader debate is a double-stupid. It's stupid to think that there's any e-book buyer who doesn't know Amazon's URL, and it was stupider to let ICANN launch the whole free-form TLD initiative to start with.
While NFC's original goal was to enhance mobile commerce applications, it is finding its way into a number of other uses, which is creating both opportunity as well as challenges for IT departments.
Enterprises would like to move to cloud computing but are hesitant because they are concerned about providers’ ability to secure company data. Here are some tips that help to ensure that if breaches occur, the business is not left holding the bag.
Edmunds separates customers into segments based on the info it collects on its site and from partners, and uses that to push out custom content, said Brian Baron, director of business analytics for Edmunds.com, at Predictive Analytics Innovation Summit.
The IBM Smarter Commerce Global Summit in Monaco kicked into high gear today, and we've already begun to see news emerging from that lovely city-state by the sea.
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