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Thank for very exxlellent content.

 

Rank: Cave Painter

What about a private cloud for those highly sensitive industries? I would think that offers some reassurance for risk-averse  industries. Any thoughts?

 

Rank: Cave Painter

Looks like we have, indeed, lost our guest. So I guess this chat is done. Thanks again for coming everyone, and for your patience with our technology issues. We'll see you again next time!

Thinkernetter

Hello all. Is this thing on?

Rank: Web master

@Mitch, I hope we have insurance & that it covers our glitches today.

Rank: Web master

Too bad Mary Beth disappeared...

Rank: Cave Painter

I posted a question that seems to have been lost in the ether. Are some insurance companies getting into covering cloud deals? If so, are they brought in by the customer or the providers?

Rank: Cave Painter

Sorry 'bout that, but thanks, Scott.

Rank: Cave Painter

Even in a B2B situation, I'm constantly amazed by what people do and do not pay attention to in contracts. But that's another discussion. :)

Rank: Cave Painter

We've had some technology and other glitches today. Which could be a form of ironic demostration by the unvierse about precisely the issues we're discussing at IE Radio today. 

Thinkernetter

Mitch, if planned out enterprise cloud deployments ever get done without all agreements being read, someone needs to get fired -- or a job running HP. /rimshot/

Rank: Cave Painter

Hmmm... I think we may have lost our guest, Mary Beth. 

Thinkernetter

scott - Or they'll just ignore the contract and click through, as people do with nearly all online licenses. Businesses need to understand that this is not -- as Google says -- the usual yadda yadda yadda. 

Thinkernetter

scott, and we thank you for it! :)

Thinkernetter

Keep in mind that the customer of a cloud service is less likely to be in IT than the customer of other technical or software solutions. So a lot of the language in the contract may be difficult for them to understand.

Rank: Cave Painter

Rodney, that's a good point. Through this discussion I've at least been thinking in terms of offcially sanctioned enterprise cloud installations. But theres also the issue of "rogue clouds" -- employees, workgroups, or departmenents entering into their own cloud arrangements without the knowledge or sanction of IT. 

Thinkernetter

...of course I went ahead and answered anyway... :)

Rank: Cave Painter

Hi, Jennifer! Thanks for joining the chat today, and welcome. I think you meant to direct that question for Mary Beth, our guest, though. :)

Thinkernetter

I tihnk it's because insurance companies feel that they can't quantify the risk. It's very technical; there are many people actively trying to compromise cloud-based systems; and the cost of a breach is very high (over $200 per record last time I looked at it, which is a couple of years already)

 

Rank: Cave Painter

Mitch, I imagine that goes hand in hand with the wholeproblem of shadow IT -- devs spinning up cloud isntances willy nilly. I can't imagine a cloud strategy ending in no review of the agreements before signing.

Rank: Cave Painter

@Scott, why do you think there are few insurance solutions? Is that because there is a worry about the security of information stored in the cloud? Or something else you can point to?

 

Rank: Cave Painter

I was shocked when you said that users don't review agreements before signing up for the coud. Shocked, but not surprised -- people often don't tink things through.

Thinkernetter

That's a great point about having legal, finance, operations review the service level agreement before moving to the cloud.

Thinkernetter

Thanks everyone for joining in - please keep the questions coming as I will continue to answer over the next few hours and days!  This topic is a hot topic only to get bigger as we all live through the risks that face us in working out the roles we all play in the cloud environment.  

Thinkernetter

I strongly believe that the absence of insurance solutions related to the cloud has severely limited the practicality of cloud deployments by enterprises. If that issue is resolved, we'll see a jump into the cloud that dwarfs anything that's happened so far.

Rank: Cave Painter

Mary Beth, how much risk can you place on the shoulders of the cloud providers, and is there enough variance in what they offer for indemnification to allow for companies to shop around based on risk?

Rank: Cave Painter

Action Items for preparing to go to the Cloud:

1. What is the business purpose of using the cloud environment?

2. Have you had legal, finance, operations review the service level agreement before you move the cloud?

3. Do you have a migration plan to move biz apps, data in the cloud?

4. Is the cloud environment included in your business continiuty plan? Have you tested your Biz Continuity Plan?

5. What is the security policy of the cloud provider?  Will they share their Biz Continuity plan with you as a cloud user?

 

These are some questions you should ask of your company as you migrate to the cloud

Thinkernetter

Great question, scott!

Thinkernetter

The one question I was left with was: do insurance companies yet feel they have their arms around cloud risk, and are they developing/offering products to cover some of that risk?

Rank: Cave Painter

What should enterprises do to minimize risk!

Thinkernetter

Oh, you made it after all! Great! Ignore my email suggesting we call it quits. :) Let's proceed!

Thinkernetter

Mitch 

 

Finally got on from my "hotel" office downtown Manhattan!  Thanks for having me on the show today!  

Thinkernetter

While we wait for Mary Beth I'll get things started with a question for her: What should enterprises do to minimize risk? Can you suggest some action items?

Thinkernetter

Whoops, that went out twice. Man, our technology is CURSED today. Anyone have an exorcism they can perform?

Thinkernetter

Hi, everyone! Mary Beth was having trouble accessing chat -- but let's wait a couple of minutes and hopefully she'll show up.

Thinkernetter

HI, everyone! Mary Beth was having some difficulty accessing this page but hopefully she'll show up soon.

Thinkernetter

Very disappointing feed keeps cutting out

 

Rank: Cave Painter

The cloud provider indemnifies the user, IIUC

Rank: Cave Painter

Laying off the risk is a huge issue for both cloud vendors and customers. Good topic.

Rank: Cave Painter

Hello, everyone! Please leave your questions and comments in chat here. 

Thinkernetter

Welcome, everyone! Nice to see a few familiar, friendly faces getting here early!

Thinkernetter

Great concept to discuss, I didn't even think that cloud services SLA's had risk management support beyond the nuts and bolts technical.

Rank: Cave Painter

fascinating article on Attacks on PoS systems-

www.networkworld.com/news/2012/121112-dexter-malware-infects-point-of-sale-systems-264985.html

Thinkernetter

looking forward to their philosophy on Risk management

Thinkernetter


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