Matt Heusser - The science fiction novel The Mote in God's Eye (1974) had touch-sensitive handheld computers. That novel was set 1,000 years in the future. We beat the prediction by a couple of years.
@DrT weote: "The companies that are innovating constantly will drive costumers expectations rather than customers being in the driver's seat." - Absolutely. It reminds me very much of the old argument that marketing /creates/ demand. There's a great line scene from Mad Men Season 1 about the role of marketing in creating demand - http://www.youtube.com/watch?v=R2bLNkCqpuY - I thought you might appreciate it.
The companies that are innovating constantly will drive costumers expectations rather than customers being in the driver's seat. They are the one that will have an answer that will work when they will face the question and be able to say "We anticipated a request like that". The companies that goes beyond customer expectations are the ones stay in the market when you check the history.
Paul White wrote: "My question to you is do you think this growing consumer demand/expectation is good the advancement of technology?"
Yes - I think the best companies are going to win. And to stay on top, they'll need to keep improving. The occasional hiccup - where a company skimps on quality to hit a release date -- well, that will take care of itself. :-)
This leads me to two questions: What are you doing to stay in front, and, if you aren't, what technologies can we put in place so that, when the VP of marketing comes knocking on the door, you can say, "Sure. We anticipated a request like that. We can support it in a month. We just need to do this process and implement this component"?
"This leads me to two questions: What are you doing to stay in front, and, if you aren't, what technologies can we put in place so that, when the VP of marketing comes knocking on the door, you can say, "Sure. We anticipated a request like that. We can support it in a month. We just need to do this process and implement this component"?"
Hi Matt,
Thanks for the blog. It was a great read. My question to you is do you think this growing consumer demand/expectation is good the advancement of technology? From my own experience, I reckoned that consumer expectation have help shapen and advance many technology products. Do you also agreed that due to this increase customer expectation,many experts are now anticipating out-of-this world requests at anytime.
That's exactly right, Matt. If you feel the idea itself is more important than any kudos to you for coming up with it, quietly handing it off to your boss can be a great way to make it happen. Note that when your boss succeeds within a company, usually you do too; making things happen effectively is self-serving even if you aren't getting the official credit.
The ThinkerNet does not reflect the views of TechWeb. The ThinkerNet is an informal means of communication to members and visitors of the Internet Evolution site. Individual authors are chosen by Internet Evolution to blog. Neither Internet Evolution nor TechWeb assume responsibility for comments, claims, or opinions made by authors and ThinkerNet bloggers. They are no substitute for your own research and should not be relied upon for trading or any other purpose.
Midsize businesses rarely achieve the same standards of security in their own datacenters as professional providers that specialize in delivering these services to organizations.
It was about 10 years ago when a new generation of software-as-a-service (SaaS) alternatives started to gain acceptance and adoption among organizations of all sizes. And it has only been about five years since Amazon Web Services captured the marketplace's attention with Amazon EC2 and Amazon S3, which opened the door to a vast array of infrastructure-as-a-service (IaaS) offerings. Now, the third piece of the cloud computing puzzle is beginning to win over organizations seeking to build their own apps: platform-as-a-service (PaaS).
Energy consumption is a primary contributor to global warming. At the end of 2012, 40 percent of energy consumption in the US came from commercial and residential buildings.
Big-data and analytics tools enable marketers to understand customers as individuals, identifying unmet needs and addressing each customer as a "segment of one," says John Kennedy, VP corporate marketing, IBM.
New York's Metropolitan Transit Authority is conducting a pilot test of digital kiosks to guide subway users to where they want to go more efficiently and at lower cost.
The whole Amazon.reader debate is a double-stupid. It's stupid to think that there's any e-book buyer who doesn't know Amazon's URL, and it was stupider to let ICANN launch the whole free-form TLD initiative to start with.
While NFC's original goal was to enhance mobile commerce applications, it is finding its way into a number of other uses, which is creating both opportunity as well as challenges for IT departments.
Enterprises would like to move to cloud computing but are hesitant because they are concerned about providers’ ability to secure company data. Here are some tips that help to ensure that if breaches occur, the business is not left holding the bag.
Edmunds separates customers into segments based on the info it collects on its site and from partners, and uses that to push out custom content, said Brian Baron, director of business analytics for Edmunds.com, at Predictive Analytics Innovation Summit.
The IBM Smarter Commerce Global Summit in Monaco kicked into high gear today, and we've already begun to see news emerging from that lovely city-state by the sea.
Expert Integrated Systems: Changing the Experience & Economics of IT In this e-book, we take an in-depth look at these expert integrated systems -- what they are, how they work, and how they have the potential to help CIOs achieve dramatic savings while restoring IT's role as business innovator. READ THIS eBOOK
your weekly update of news, analysis, and
opinion from Internet Evolution - FREE! REGISTER HERE
Wanted! Site Moderators Internet Evolution is looking for a handful of readers to help moderate the message boards on our site – as well as engaging in high-IQ conversation with the industry mavens on our thinkerNet blogosphere. The job comes with various perks, bags of kudos, and GIANT bragging rights. Interested?
To save this item to your list of favorite Internet Evolution content so you can find it later in your Profile page, click the "Save It" button next to the item.
