Good point. I think many would prefer the traditional teller but banks are looking to cut cost and maximize productivity. In the Coastal Federal Credit Union example, the choice was a traditional ATM or a video conferencing teller ATM. The new set up does offer some pluses. The video conferencing tellers will be available 24 hours a day, 7 days a week while the regular tellers will not. The video tellers may be available in locations where there are no tellers. What the video conferencing tellers offer is more customer convenience. It will be interesting to see if there is a customer backlash. After all, many of us would like to walk into a bank and actual talk to a person rather than a machine.
So I wonder what customer would go for the video conferencing teller rather than a face to face encounter. I presume that many of those on line waiting for a teller are there because they do not under any circumstances want to deal with yet another machine. I for one will go to teller rather than a machine lets say for a deposit since my bank's ATM requires more paperwork than does teller, just poor laziness on my part.
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