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Kim Davis
Thinkernetter
Thursday November 29, 2012 3:19:20 PM
no ratings

Amazon is a model.  Over the years, any product I've been unsatisfied with (or not received), immediately replaced without debate or argument.

Ariella
Thinkernetter
Thursday November 29, 2012 2:49:15 PM
no ratings

@swijeyakumar Target and Kohl's also offer that. If you paid for your purchase with the store credit card (which they both promote with extra savings) then you can return without a receipt.  

If you've lost the receipt for a Bed Bath and Beyond purchase, it offers to look up your purchase through the credit card you used to get the actual amount you paid, as it always issues 20% and $5 off coupons. 

swijeyakumar
IQ Crew
Thursday November 29, 2012 1:50:30 PM
no ratings

I love what JC Penney has done with thier retrurns policy. Online returns are annoying but companies with loyalty programs are making it easier by storing all the data in the loyalty account. stores like JCP & Macy's as well as others are improving the returns experience by allowing instore returns as well. This season paypal is also helping the returns process by offereing to pay the cost of retruns purchased using paypal.

Mary E. Shacklett
Thinkernetter
Thursday November 29, 2012 12:46:48 PM
no ratings

Some retailers are, indeed, making an effort, Nicole--but more should.

NicoleH
IQ Crew
Thursday November 29, 2012 12:23:29 PM
no ratings

So if online retailers see returns as such a major challenge and Forrester has provided these statistics, do you think these retailers are making it a priority to make the process more seamless for themselves as well as for consumers?  Online sales will just continue to increase as technology evolves so they need to find a better solution if they want to retain loyal customers. 

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Jason Mick
Jason Mick   6/19/2013   7 comments
The US National Security Agency learned the hard way that it can be dangerous to give a contractor too much money and access, with too little scrutiny. The NSA and other government agencies hire tens of thousands of contractors a year to analyze data. Edward Snowden -- who revealed himself as the NSA leaker after fleeing the country -- was one such contractor, reportedly holding a $122,000 salaried position at Booz Allen Hamilton at the time of his departure.
Charlotte Erdmann
Midsize businesses rarely achieve the same standards of security in their own datacenters as professional providers that specialize in delivering these services to organizations.
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John Kennedy
How Big-Data Is Changing Marketing

6|13|13   |   1:07   |   1 comment


Big-data and analytics tools enable marketers to understand customers as individuals, identifying unmet needs and addressing each customer as a "segment of one," says John Kennedy, VP corporate marketing, IBM.
Kim Davis
Big-Data Can’t Always Sell Wine

5|21|13   |   2:23   |   10 comments


Whole Foods Global Wine Purchaser Doug Bell told me about some of the constraints on using analytics in the US wine market.
Paul J. Fleuranges
Digital Signage Keeps NYC Subway Straphangers on Track

5|6|13   |   3:51   |   1 comment


New York's Metropolitan Transit Authority is conducting a pilot test of digital kiosks to guide subway users to where they want to go more efficiently and at lower cost.
Kim Davis
Fast Forward to the Future

4|23|13   |   2:29   |   20 comments


A look back at tech writing in the 90s makes us wonder where enterprise IT will be 20 years from now.
Mitch Wagner
Google Launches Its Most Depressing Service Yet

4|15|13   |   2:59   |   10 comments


Google's new Inactive Account Manager lets you control how Google disposes of your accounts when you die.
Second Shooter
Argument Over Top-Level Domains Is 'Stupid'

4|11|13   |   2:07   |   3 comments


The whole Amazon.reader debate is a double-stupid. It's stupid to think that there's any e-book buyer who doesn't know Amazon's URL, and it was stupider to let ICANN launch the whole free-form TLD initiative to start with.
Kim Davis
Ladies, Your Tablet Awaits

3|21|13   |   2:22   |   37 comments


ePad Femme is the world’s first tablet “made exclusively for women.”
Wisdom of the Big Chair
NFC Moves Into the Mainstream

3|20|13   |   2:16   |   No comments


While NFC's original goal was to enhance mobile commerce applications, it is finding its way into a number of other uses, which is creating both opportunity as well as challenges for IT departments.
Wisdom of the Big Chair
Integrating Security Into Your Cloud Contract

3|19|13   |   3:35   |   No comments


Enterprises would like to move to cloud computing but are hesitant because they are concerned about providers’ ability to secure company data. Here are some tips that help to ensure that if breaches occur, the business is not left holding the bag.
Brian Baron
How Edmunds.com Collects Customer Information

3|18|13   |   1:15   |   No comments


Edmunds separates customers into segments based on the info it collects on its site and from partners, and uses that to push out custom content, said Brian Baron, director of business analytics for Edmunds.com, at Predictive Analytics Innovation Summit.
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Todd Watson
Todd Watson   6/18/2013   Post a comment
The IBM Smarter Commerce Global Summit in Monaco kicked into high gear today, and we've already begun to see news emerging from that lovely city-state by the sea.
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NSA Leaks Shine Spotlight on Perils of Contractor Partnerships
Jason Mick
The US National Security Agency learned the
hard way that it can be dangerous to give a contractor too much money and access, with too little scrutiny. The NSA and other government agencies hire tens of thousands of contractors a year to analyze data. Edward Snowden -- who revealed himself as the NSA leaker after fleeing the country -- was one such contractor, reportedly holding a $122,000 salaried position at Booz Allen Hamilton at the time of his departure.

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