Mashka - That's right. The merchants would use mobile wallets to integrate back-end systems, and track customer activity. They'll offer financial incentives for customers to use them.
But consumers won't drive adoption of this technology.
Well, if they can save some money- even 10-50 cents, using mobile wallets, people may start to use it- and then... A friend recommends to a friend, to a friend and so on...
Thanks right, Mitch. I remember. Imagine how many Starbucks lattes would be purchased, as well as whatever else with a swipe of a mobile wallet on Nicole's iPhone!
Joanne Goldman - Our former editor-in-chief, Nicole Ferraro, had her iPhone stolen out of her hands a while ago. It happened on a busy New York street; a guy came by on a bicycle and plucked it from her hand. Here's her story.
"The impetus must surely be the possibility of doing everything with one device. We may not be there yet, but we are going that way."
I think this is the key point, Kim. Either the infrastructure will be created to support the mobile wallets and/or there will need to be a bridge between the current system and the mobile wallets.
As Robert effectively points out, otherwise we will be sitting on a train at the end of a track without the ability to move forward.
"The impetus must surely be the possibility of doing everything with one device. We may not be there yet, but we are going that way."
I think this is the key point, Kim. Either the infrastructure will be created to support the mobile wallets and/or there will need to be a bridge between the current system and the mobile wallets.
As Robert effectively points out, otherwise we will be sitting on a train at the end of a track without the ability to move forward.
"The impetus must surely be the possibility of doing everything with one device. We may not be there yet, but we are going that way."
I think this is the key point, Kim. Either the infrastructure will be created to support the mobile wallets and/or there will need to be a bridge between the current system and the mobile wallets.
As Robert effectively points out, otherwise we will be sitting on a train at the end of a track without the ability to move forward.
Watch commuters rushing in to a Starbucks or other location to buy their morning coffee, and I think it makes perfect sense for them to use a mobile wallet. A routine purchase, as Mitch noted several posts ago, combined with rushing somewhere, makes a mobile wallet a good choice for people who already have the device out. No digging in purses, grabbing cash or credit cards from a back pocket, backpack or briefcase. Then there's the juggling afterward of storing away a credit card. A mobile wallet on a device that's already available adds convenience and saves valuable time in a hectic commute.
On the other hand, people don't carry their wallets as freely around as they do mobile devices. Imagine the added incentive to steal a mobile device if it also can be used as a wallet? How many loyalty points is that risk worth?
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The smartphone market reached a significant milestone, a breakthrough that may cause vendors to celebrate but could strain the capabilities of IT service desks.
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