I’m dealing with two of the largest banks in the world right now, engaging them in discussions about customer experience innovation. One of the things that invariably comes up is the phenomenon of social media. To some banks, this is just one of those newfangled Internet “thingies” that comes along from time to time and gets people all excited -- but banking doesn’t really change… does it?

I am a feedback junkie. Are you? If not, perhaps you should be. Others' views of our work matter, especially when those views are out there, positive or not, visible to anyone via social networks.

Late last year, the U.S. Centers for Medicare and Medicaid Services and the Office of the National Coordinator for Health Information Technology unveiled the long-awaited definitions of "meaningful use" of electronic health record (EHR) technology. At 700 pages, the proposed framework will help implement EHR programs under the goals of the Health Information Technology for Economic and Clinical Health Act (or HITECH Act).

Lean manufacturing, the practice of eliminating wasteful resources from the production process in order to increase efficiency and reduce costs, has become all the more important to manufacturers aiming to optimize their businesses in a slowly recovering economy.

Did someone contract a virus from visiting your Website? There’s an insurance policy for that.