Change is seldom easy, and that's definitely the case as IT managers struggle to deal with the influx of Web 2.0 tools into the workplace. Wikis, video sharing, multimedia mashups, podcasting, and collaborative online software and services are taking over corporate intranets and starting to pay off in terms of greater productivity and efficiency at many companies.
But success with Web 2.0 is coming at a cost. IT managers are having to balance all the collaboration and innovation emanating from these tools against new security risks as well as data access and management challenges. And they have to do it in many cases with products that lack security and data management features. This means IT departments must find ways to get control over the use of these tools in the workplace.
The basics for good governance are goals and policies that guide people in best practices for using Web 2.0 tools. But IT managers also must grapple with the technical challenges of ensuring that data is secure and accessible, determining who sees what, and making sure outdated content doesn't pile up and become overwhelming.
This report examines the careful balancing act IT must undertake in the Web 2.0 era.
I think this chart is indicative of Enterprise Social Network impacts. Realistically, with regard to record management, everything is kept right? So the social networking (ETweets, etc) are still logged, but more likely qualified in another "data bucket"
I, for one, can find no business value in an Enterprise Social Network. And perhaps it is the "Socia" aspect of it that keeps me from seeing how it could be valuable. I'm at work to be at work and be productive. If I want to be social, I'll go to a club.
One of the data points that jumped out at me in this report was this figure, showing how little social networks factor into enterprises' data records management plans/thinking.
Almost three times as many respondents included instant messaging in records mgmt (31 percent for IM; 13 percent for social nets). Looks like there's some catching up to do, compliance-wise... or is this more of a reflection of the low profile of most enterprise social nets?
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