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Dan Keldsen

It's Time to Replenish Online Innovation

Written by Dan Keldsen
11/25/2009 27 comments
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Economists cannot decide whether we are in a recession, a depression, recovery mode, or stagnant at this point, but there is no doubt the economy of 2008-2009 has been top of mind for most organizations.

That said, actually undertaking to work through the economic miasma is a step that relatively few have taken.

In a recently published survey from my firm on the topic of innovation management, respondents from over 180 companies indicated that 69 percent agree that current economic conditions have raised the need for managing innovation; yet only 24 percent have done anything specifically to manage innovation in the last two years.

While the more forward-thinking businesses of the past have typically relied on research and development or emerging technologies teams to provide the innovation brainpower to move forward, there appear to be multiple disconnects that organizations must address in order to "unstick" their innovation capabilities.

"Traditional" R&D is no longer enough, and the budget appears to have stalled out in those companies that have cut spending entirely across the board, without regard to the revenue-creating potential of innovation work.

Where to begin fixing broken innovation mechanics?

It’s time to start from the top
In an economic climate where employees fear for their jobs, it is increasingly unlikely that any single employee, particularly below the executive suite, is going to stick his or her neck out and try something "innovative" -- unless the corporate culture is strong enough that any attempt to instigate change is considered a positive move.

Nobody wants to be thought of as coming up with a "stupid idea" in the midst of economic meltdown, even though to do nothing to reset the business is clearly insane. While the economic growth pre-2008 may indeed return, it seems a wiser course of action to prepare as though the old assumptions of the business are no longer (entirely) true.

So if not "from the bottom," where should companies start to innovate? From the top, of course. Yet 51 percent of the organizations we surveyed do not have any formal leadership managing innovation.

Large, well run businesses have finances, human resources, manufacturing, sales, and marketing down to a science, all with leaders steering the ship, but where is the chief innovation officer?

While no large business these days would seriously consider not staffing a chief information officer or chief technology officer, or even a chief marketing officer, innovation as a management capability appears to be absent in just over half of the cases, according to this survey.

Reboot the innovation team
Innovation does not happen merely by thinking up new business models, potential new products, or services. It happens when thoughts are turned into actions and an entire team has been engaged to point the way.

A collective agreement must be reached to brace against any barriers thrown in the way -- it is particularly important to have executive support for any innovative ideas that are seen as being "not the way we have done things in the past."

Where does your organization stand with regard to innovation leadership? Are you among the haves or the have-nots? What are you doing to improve innovation in your business?

These questions and others will help turn up the issues across industries worldwide that can elevate discussions out of the holes they tend to be buried in at the moment.

— Dan Keldsen is a Principal and Strategic Advisor at Information Architected.

Channel: Enterprise IT
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robjvargas
Rank: Cyborg
Tuesday December 1, 2009 1:17:45 PM
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Chunk4546,

i think that companies that do not continue to create innovative new products or services are destin to die.

There's certainly truth in that.  But I want to point out that innovation isn't always revolutionary.  There's room for evolutionary innovation, too.  Maybe it's not a new product, but just a small change to an existing one.  For example, how innovative is Google's little feature in Gmail that your storage space is constantly rising in capacity?  I haven't even come close to the 1GB of storage that my account got when I first signed up.  And now it's up to almost 7.4GB.  That little tweak may be revolutionary in impact, but the change itself was just a tweak, wasn't it?

So innovation doesn't even have to be a large cost.  Certainly, companies should not skimp on it (I say *especially* in tough times, not in spite of them).  But it does not follow that such investment is, necessarily, large in size, either.

no ratings

If you understand that we are in a period of massive change, change as dramatic as that of the fall of the Berlin Wall was to the Soviet Empire, then you can get the necessity of change.  If you think that the recession will just blow over, you will hang on to the old ways.  Coke has been around for 100 years.  

 

 

Chunk4546
IQ Crew
Monday November 30, 2009 6:03:32 PM
no ratings

i think that companies that do not continue to create innovative new products or services are destin to die.  I think that in these tough times companies have to do something to get the business of the consumer.  I see this both from being a consumer as well as in business. 

DHagar
Thinkernetter
Monday November 30, 2009 2:12:43 PM

I'm with you!

I think the economy has been living for the past 15 years off past innovations and we have lost our competitive edge.

I think the future will belong to those who recognize the changes and create solutions for the future not the past.

DHagar

dankeldsen
Rank: Cave Painter
Monday November 30, 2009 1:56:14 PM
no ratings

@Dhagar - Fantastic! Thanks for pointing out Proctor & Gamble (a built-in inclination towards risk-taking with the name, eh? ;) and IBM. Many companies are likely to be in for a shock when the "return to the status quo" has moved on to a new status quo they hadn't prepared for.

Let's surface as many of the organizations who are moving contrary to "accepted wisdom" in battening down the hatches in this economy - we need a lot more proof points to be able to build up a wall of evidence that moaning about the economy, or sitting around wishing for brighter days isn't going to cut it.

Even inaction is an action - it's time for some maintenance and improvement, people!

DHagar
Thinkernetter
Monday November 30, 2009 1:36:23 PM
no ratings

Dan, thanks for your insights.  I totally agree.

I like your analogy of chess vs. poker.

Actually, there are some companies that are going against the grain in playing it safe, that come to mind.  Proctor & Gamble is currently looking at how the current economy will permanently change the buying habits of consumers - so they can figure better ways to meet consumer needs and remain viable.

The other "innovator" that I think is rolling the dice is IBM in their shift to services and value-driven information and moving beyond their safety net of hardware/software sales.

I think these companies, and those who truly innovate, will drive the new markets.

DHagar

gowriraman
IQ Crew
Monday November 30, 2009 6:55:41 AM
no ratings

It amused me to read elsewhere that some companies are even trying innovative means even to survive and stay afloat in this recession.

It proves that innovation is still not dead afterall!

Asad
Researcher
Monday November 30, 2009 6:42:20 AM
no ratings

Thanks for sharing great post. In fact innovation cloud is getting thinner due to bad economy but it is also reuired to reboot the innovation program. But what i see is more like a confrontation of innovation and survival for companies, although i belive that they are highly interdependent.

aum007
Rank: Cyborg
Monday November 30, 2009 4:13:59 AM
no ratings

Great Post Rob!!!

I totally agree with where your going with this.The problem is increasingly Society in America is moving towards a culture of Entitlements and Haves.More like Europe.We are now on the verge of seeing Taxes as High as 65% .Also about 40% of our Population pays no Taxes today.In such a world,Innovation is anyways going to get stifled and smothered.

Why would anyone want to work hard to improve their Income when they realize that its all going to ensure that The neighbour across the road gets bigger and bigger handouts??

Similar situation with Bonuses.We need moderation in everything.As you so rightly point out.If the Bonus culture upto now was extreme so is this current wave of Socialism that is sweeping across America.

regards,

Ashish.

aum007
Rank: Cyborg
Monday November 30, 2009 4:06:22 AM
no ratings

Competition & Colloboration ,

These are both a way of life today but most industries are still trying to figure out what works best for them.It takes time and is not a process which is going to completed overnight.

Plus thanks to the Economy being what it is currently & Uncertainty and holding the Ship together being major themes-Innovation as Priority is very much reduced.

I was reading something very interesting on what kind of Persons do an Organization need-It says we need A Thinker,A Doer and a Pusher.Unfortunately right now the Thinker gets pushed down temporarily atleast-Unless he/she is willing to stand up and raise his voice.

Regards

Ashish.

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