Lots of cities and towns like my own offer portals (phone, web, Facebook) to report things, but the hard part is a timely response and one that makes sense. On that account a lot of complaining seems to go into a deep well from which no sound emerges (and one suspects that is as designed).
Is there any metric for response time and appropriate action taking place after complaints are made? For some things, it gets complicated. For example, I recently had some neighbors move in downstairs from my apartment who are chain smokers and who use a lot very heavily scented detergents. All of these fumes come up into my apartment and at one point over Labor Day weekend I felt like I was being gassed. I tried every avenue I could think of including getting a police officer to come by and comfirm (yep, smells like Downy).
In fact, I really didn't know what to do. There's no law against these things, there are places to rant and rave about them. But where is that next step to action or remediation (yes, I talked to them directly, no it didn't change anything).
This is in fact the next Big Problem for Social Media. Many of us come to these sites not just to blow off steam, but because we feel that our ideas compiled with others will end up driving change. Is it the case? I know there are business sites like Kickstarter, but change requires power...and often, money. While Government is nosing around social media, it still hasn't fully engaged it. Maybe what Boston is doing works. If so, I want Kent, WA install one...pronto!
This was a great accomplishment of Menino. Being close to Boston I'm not sure I would label him as beloved but he has not been a bad leader and has done alot of good. It's great to see the government keeps up with technology. There are many examples of this everywhere.
An Alcatraz would be a tough thing to have around one's neck.
Elections often revolve around social issues, but often the local government's job is just being a service provider. And this job transcends ideology. I don't care how you feel about gay rights, abortion, and foreign wars -- you need the streets repaired, trash picked up, and (at least in dense East Coast cities) working public transit.
New York has done interesting things with its equivalent if Citizens Connect. It uses analytics to track the location of reports to figure out where problems are likely to crop up in the future.
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Instead of running multiple different systems, the University of Concepción wanted to standardize on a single platform for all its technologies. This would allow the educational facility to more easily support future growth and ensure a consistent, reliable response.
Having walked five batters in the first inning and facing her fourth walked runner in the second inning, the pitcher gave her coach a disgusted stare as he approached the mound. Testily slamming the ball into his outstretched hand, she stomped over to third base, hands on hips, and pouted as the replacement pitcher warmed up.
There's some skepticism about the real value big data can deliver -- but cynics are allowing overhyped sales pitches to conceal the very real benefits this technology is already providing to a growing number of organizations.
You've heard the expression, "Out of the frying pan, into the fire?" Amazon lives in the fire. The e-tailer wins by keeping things hot for its competitors, employees, and itself, according to a new book.
Positec, a manufacturer of power tools for homes and commercial applications, achieves greater customer service flexibility and cuts hold times in half by using a cloud-based service to manage its call center.
Big-data and analytics tools enable marketers to understand customers as individuals, identifying unmet needs and addressing each customer as a "segment of one," says John Kennedy, VP corporate marketing, IBM.
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