It's one of those cases -- and there are many, aren't there? -- where a company has to look beyond the upfront costs and consider the benefits over the course of one, two, three, five years. When you do that, then it's easy to see the ROI. Most times the best advocates really are existing customers, those that have taken the plunge and purchased the system. You can see why developers often give early adopters a heavily discounted or free solution in order to create these advocate-clients.
Well, you can squish paper and pencil into a pocket without worrying about scratching the screen. You're carrying your phone anyway, so I can understand why a smartphone-based solution might be preferable for management.
Although some of these investments can be high - Woo mentioned $2M- the payoff can be large, given the costs associated with acquiring new customers and losing existing clients. You'd imagine managers would like this type of technology, too, since it means they spend less time walking back and forth from warehouse floor to office desk.
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Expert Integrated Systems: Changing the Experience & Economics of IT In this e-book, we take an in-depth look at these expert integrated systems -- what they are, how they work, and how they have the potential to help CIOs achieve dramatic savings while restoring IT's role as business innovator. READ THIS eBOOK
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