It's an area of IT that really intrigues me. I had the experience, perhaps the unique experience, to be VP of HR and IT and the same time for a mid-sized company (over 150 million in revenue). From that perspective I got to see multiple angles of corporate secrets.
I recently taught a graduate level course in IT security and noted that none of the texts, references I found had more than a passing mention of this basic lvel of security. Chapters on ecryption and secruity protocols - but almost nothing on the most basic of security issues - learn when to keep your mouth shut!
Thanks for providing your perspective, @David. Yes, IT HAS to know early: They're the ones who must remove soon-to-be ex-employees' rights, ensure they're not taking corporate secrets or copying files, etc. -- especially if these fired workers have access to particularly sensitive data. Interesting to hear that IT often doesn't get the confidentiality training of HR, particularly since they are on the inside track of so much inside information. This could be a big problem for a company: You'd think loose lips by IT could actually create a data-loss problem that IT's early knowledge was designed to prevent.
In my career I have managed Customer Service, IT, Project Management, Development teams, ecommerce teams, new product development teams, Human Resources - and probably a few others that I have forgotten about. For my experience, IT is right behind HR in managing secrets.
People being asked to leave - HR knows first followed by IT.
Employees work habits being investigated - HR basically asks IT to check logs.
Offices/People being moved - HR, Office Admin and once again - IT.
HR employees are often taught about the importance of keeping employee information confidential, but IT employees who have access to almost as much information are rarely briefed/educated on employee confidentiality/privacy issues.
I would love to hear from ThinkerNetters about that great question, Mitch. As IT professionals, I'd think they would be: After all, CIOs and other high-level IT pros know about every department within their organization, they know the organization's current and future plans, they know how technology will be used to improve productivity (possibly resulting in layoffs), and they are involved in integrating systems when there's M&A activity (leading to interaction with a whole bunch of often disgruntled people throughout a company). They're in a very high-stress position, where there's often pressure to do more with less and often a need for 24/7 support. IT pros are on a constant learning curve, something most enjoy, but which nevertheless requires time and energy to stay current.
In short, there are many high spots, but I'd think IT pros do know a lot of corporate secrets, from security to personnel.
The ThinkerNet does not reflect the views of TechWeb. The ThinkerNet is an informal means of communication to members and visitors of the Internet Evolution site. Individual authors are chosen by Internet Evolution to blog. Neither Internet Evolution nor TechWeb assume responsibility for comments, claims, or opinions made by authors and ThinkerNet bloggers. They are no substitute for your own research and should not be relied upon for trading or any other purpose.
Instead of running multiple different systems, the University of Concepción wanted to standardize on a single platform for all its technologies. This would allow the educational facility to more easily support future growth and ensure a consistent, reliable response.
Having walked five batters in the first inning and facing her fourth walked runner in the second inning, the pitcher gave her coach a disgusted stare as he approached the mound. Testily slamming the ball into his outstretched hand, she stomped over to third base, hands on hips, and pouted as the replacement pitcher warmed up.
There's some skepticism about the real value big data can deliver -- but cynics are allowing overhyped sales pitches to conceal the very real benefits this technology is already providing to a growing number of organizations.
Michael Brutsch, a.k.a. Reddit's Violentacrez, is a creep who posted borderline kiddie porn to the Internet anonymously, and got fired when outed by a media outlet. It's a cautionary tale even for people who aren't jerks and predators.
Showing results is the best way to win over social business doubters, according to Mary Maida, Medtronic lead information solutions manager. Internet Evolution's Mitch Wagner interviewed Maida at the E2 Innovate conference.
Facebook's Graph Search may face some profound challenges and risks, first, because Facebook users haven't been thinking of their posts as product reviews; and second, because Facebook will now have to contend with the social-network equivalent of SEO "gaming" of results.
A recent release of the popular TweetDeck app for Twitter power-users gives new life to software that had previously taken a wrong turn. Here's a quick walk-through of the new TweetDeck, to show you why it should be at the top of your Twitter toolkit.
You've heard the expression, "Out of the frying pan, into the fire?" Amazon lives in the fire. The e-tailer wins by keeping things hot for its competitors, employees, and itself, according to a new book.
Positec, a manufacturer of power tools for homes and commercial applications, achieves greater customer service flexibility and cuts hold times in half by using a cloud-based service to manage its call center.
Big-data and analytics tools enable marketers to understand customers as individuals, identifying unmet needs and addressing each customer as a "segment of one," says John Kennedy, VP corporate marketing, IBM.
If you’re around and online tomorrow, and you have some free time, AND you’re interested in the topic of content marketing, you might want to check out IBM’s Livestream of the Brand Innovators’ Content Marketing Summit.
Expert Integrated Systems: Changing the Experience & Economics of IT In this e-book, we take an in-depth look at these expert integrated systems -- what they are, how they work, and how they have the potential to help CIOs achieve dramatic savings while restoring IT's role as business innovator. READ THIS eBOOK
your weekly update of news, analysis, and
opinion from Internet Evolution - FREE! REGISTER HERE
Wanted! Site Moderators Internet Evolution is looking for a handful of readers to help moderate the message boards on our site as well as engaging in high-IQ conversation with the industry mavens on our thinkerNet blogosphere. The job comes with various perks, bags of kudos, and GIANT bragging rights. Interested?