Steve Jobs. Larry Ellison. Steve Ballmer. These and many other tech executives, past and present, embody the reputation of the monster boss, whose temper is feared more than the late nights, mini-breakdowns, and public humiliation sometimes required to please them.
But for other, less famous and/or talented corporate leaders, having a bad temper can be a misstep with dire consequences. Just ask former Yahoo CEO Carol Bartz.
"When you lose your temper you lose respect," notes one
"how to" executive management guide. And if you think that's not true, take a look around during the next meeting or conference where someone loses it. Note the rolling eyeballs, chuckles, and flurry of smartphone activity.
By the way, we're talking temper tantrums here, the kind that involve raised voices, nasty email attacks, and executive rants. Consultant Steve Tobak draws the line between these behaviors and a bit of work-related aggression:
Nobody's saying that heated debated or constructive confrontation -- a term coined at Intel (INTC) when Andy Grove ran the show -- is bad. It's not. It's absolutely healthy in a business environment where people are engaged and passionate about the company and its product. There's a big difference between that and acting out in anger.
A leader who loses his or her temper loses control, violating a tenet of executive behavior -- self-discipline and restraint. According to Daniel Goleman, the consultant and Rutgers professor made famous for his assessment of "emotional intelligence" for business leaders, the "ability to control or redirect disruptive inpulses and and moods" and the "ability to think before acting" are hallmarks of successful leaders. (Hear more from Goleman in the video below.)
What should you do if you have an anger problem? Don't give in to it, and if need be, get help, says Steve Tobak:
Anger and rage, the kind that results in blowups, tirades or abusive treatment of others, is almost never about what you think it's about. And it's certainly not about whatever it is you're raving about when you see red. It comes from inside and you're misdirecting it at someone else. Recognize it for what it is and get some professional help. You'll be a much happier and more successful person.
We've all known abusive bosses. Perhaps you've been one. But in today's enterprise environment, which values interaction, social networking, and flattened hierarchies, it's getting tough to succeed with a red face and raised voice.
Key difference between military and business: In business you can pick your battles. You can choose where you want to compete and with whom. A company can, for example, decide it's a luxury brand and abandon the low-end market to bargain competitors.
In the military, you don't have that option. Someone attacks you, you fight back or lose.
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Instead of running multiple different systems, the University of Concepciůn wanted to standardize on a single platform for all its technologies. This would allow the educational facility to more easily support future growth and ensure a consistent, reliable response.
Having walked five batters in the first inning and facing her fourth walked runner in the second inning, the pitcher gave her coach a disgusted stare as he approached the mound. Testily slamming the ball into his outstretched hand, she stomped over to third base, hands on hips, and pouted as the replacement pitcher warmed up.
There's some skepticism about the real value big data can deliver -- but cynics are allowing overhyped sales pitches to conceal the very real benefits this technology is already providing to a growing number of organizations.
A recent release of the popular TweetDeck app for Twitter power-users gives new life to software that had previously taken a wrong turn. Here's a quick walk-through of the new TweetDeck, to show you why it should be at the top of your Twitter toolkit.
Showing results is the best way to win over social business doubters, according to Mary Maida, Medtronic lead information solutions manager. Internet Evolution's Mitch Wagner interviewed Maida at the E2 Innovate conference.
Facebook's Graph Search may face some profound challenges and risks, first, because Facebook users haven't been thinking of their posts as product reviews; and second, because Facebook will now have to contend with the social-network equivalent of SEO "gaming" of results.
The medical instruments manufacturer looks to metrics to quantify its social business engagement, according to Mary Maida, Medtronic lead information solutions manager. Internet Evolution editor in chief Mitch Wagner interviewed Maida at the E2 Innovate conference.
You've heard the expression, "Out of the frying pan, into the fire?" Amazon lives in the fire. The e-tailer wins by keeping things hot for its competitors, employees, and itself, according to a new book.
Positec, a manufacturer of power tools for homes and commercial applications, achieves greater customer service flexibility and cuts hold times in half by using a cloud-based service to manage its call center.
Big-data and analytics tools enable marketers to understand customers as individuals, identifying unmet needs and addressing each customer as a "segment of one," says John Kennedy, VP corporate marketing, IBM.
If youíre around and online tomorrow, and you have some free time, AND youíre interested in the topic of content marketing, you might want to check out IBMís Livestream of the Brand Innovatorsí Content Marketing Summit.
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