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Mary Jander

Third-Party Clouds Can't Be Trusted, Users Say

Written by Mary Jander
5/14/2012 10 comments
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Are you confident your data would be safe in a cloud application hosted by a third party?

If you said "No," you're with the majority of users who responded to a little poll presented by a member of a LinkedIn group dedicated to cloud computing. Apparently, 72 percent of the 33 respondents think third-party clouds (any public cloud, in other words) can't be trusted.

"Data in the cloud is like a bank locating its safe in a public park," one group member wrote in a comment below the poll. "It doesn't matter how good the locks and bolts are on the safe, it is there in public with easier access than in the bank's basement. It is being guarded by someone who does not work for the bank and doesn't give one whit about the bank, its customers or the contents of the safe."

Apparently, many IT professionals agree with this view, despite the evidence (presented here and elsewhere) that cloud services are increasing in popularity and adoption.

Indeed, even though private clouds are gathering steam, services based entirely on third-party hosting are still off the menu for many enterprises, which just don't have confidence in leaving their precious data on someone else's remote servers.

The lack of control over who is minding the cloud facilities was the impetus behind Google losing its bid to provide Google Apps to the City of Los Angeles. Law enforcement officials just weren't convinced of the security of data on Google's servers, even though Google reportedly offered guarantees about who would be handling that data.

Some folks think adding a layer of supervision ensures a higher level of safekeeping for cloud data. For example, Service Organization Controls from the American Institute of Certified Public Accountants (AICPA) standardize best-practices for ensuring that outside parties remain trustworthy stewards of data.

Experts say standards don't guard against every malicious insider. Still, Mary E. Shacklett, an IE contributor and the president of the consulting firm Transworld Data, told me in an email today that it is possible to make third-party clouds safer. "Plug in enterprise best practices for data safekeeping. There is no rocket science in this. The best practices have existed for years."

According to Shacklett, some cloud providers have only themselves to blame if they aren't taking user concerns seriously enough to tighten up their own security. "I continue to hear from cloud providers themselves that they don't have SLAs in place for their own internal operations," she wrote. "The cloud providers that specialize in industry-specific solutions (e.g., payment services for oil and gas; supply chain for retailers; resource provisioning for finance) all get their security audits done and abide by industry regulations. The commodity cloud services... I would be leery of."

Ultimately, CIOs will have to choose between the cloud and their own organization. As one LinkedIn commenter put it, "True disconnectedness/data isolation would be the only one hundred percent reliable answer (as non glamorous as it is)."

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— Mary Jander Follow me on TwitterVisit my LinkedIn pageFriend me on Facebook, Managing Editor, Internet Evolution

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Haha, well said, Chuckgregory! Your comment that no online solution can really be trusted was basically echoed in the message thread that inspired my blog. The truth seems to be that many IT folk don't fall for reassurances, but they are willing to take calculated risks, perhaps first with data that isn't completely mission critical or confidential.

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I pretty well agree that third party clouds can't be trusted, but I plan to use them anyway. Why? Because I don't think there is any solotion that can be trusted. I don't think the public clouds are much, if any, worse than just about any other place we store private data. So, I say, do your best to protect it but don't ever think it is really secure. If random hackers, disgruntled insiders, or 'anonymous' don't get to it, the NSA probably will...

Mary Jander
Thinkernetter
Tuesday May 15, 2012 2:17:32 PM
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All true. But he still does not come out and say what he thinks about whether public clouds are or aren't sufficiently secure. Otherwise, why do we need standards? Do enterprise CIOs simply need them for reassurance?

I don't buy it.

Paul Whyte
Researcher
Tuesday May 15, 2012 2:06:22 PM
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I think the following statement sums up the arguement the writer;

"It is this mindset, in my opinion, that places so many large organizations at odds with public cloud. No matter which major form of public cloud you are considering, the internal cultures and processes of large organizations are poorly suited for extension into the cloud."

In essence the author is just alluding to the fact that even though some of the concerns about public clouds are legitimate, most of them are just the product of an organizational mindset of corporate IT that is at variance with the basic propositions of public clouds.  So in other words even if cloud providers can make public clouds as securely as is technologically possible,corporate IT distrusts with Third-Party Clouds won't go away anytime soon.

Mary Jander
Thinkernetter
Tuesday May 15, 2012 1:39:04 PM
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With all due respect, I can't figure out what the author is really saying. It seems he echoes what a lot of vendors and consultants say, to wit: "Public clouds ARE just as secure as anything else right now. Try it!"

Without SLAs and security standards nailed down, though, public cloud providers will be viewed by IT as giving empty promises.

Mary Jander
Thinkernetter
Tuesday May 15, 2012 1:36:17 PM
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Not sure I agree, Paul. Security risks are great on or off site, but if IT can see it and visit the equipment and software at will, it's likely to inspire a bit more confidence. Also, it doesn't help if public cloud providers aren't able to meet SLA requirements and/or supply guarantees about the level of security they provide.

Mary Jander
Thinkernetter
Tuesday May 15, 2012 1:33:53 PM
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Actually, I think enterprises have fears that don't result from security news stories, though they are strengthened by them. The truth is, IT doesn't like to cede control to any third party, since IT is always accountable and it's "safer" to be able to deal directly with the equipment and software that houses and handles one's data. Some in IT even feared virtualization because they couldn't associate it with a specific location in a system or server.

All that said, I think the situation is likely to improve as public cloud providers continue to prove themselves trustworthy, and IT gets used to the idea of working with them.

Paul Whyte
Researcher
Tuesday May 15, 2012 11:26:30 AM
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I came across this article that explains why the cultutal mindset of large organization will always distrust the cloud:

"Any finger-pointing, however, appears to be equally directed toward both legitimate potential risks and the very vendors that supply a large organization's IT needs. It is this mindset, in my opinion, that places so many large organizations at odds with public cloud. No matter which major form of public cloud you are considering, the internal cultures and processes of large organizations are poorly suited for extension into the cloud."

Paul Whyte
Researcher
Tuesday May 15, 2012 9:26:30 AM
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I think we are just trying to heap unrealistic expectations on Third-Part Cloud service Providers with this constant talk on security. The truth is that even private clouds are not as secure as we are made to believe. The basic axiom of these third-part cloud servivces is that the providers of these services are better equipped to secure our data than what we can individually do for our networks.

There is always an inherent risks associated with cloud services be it in-house or third-party. People who are still skepticalofthe viability of cloud computing are still holding to these parochial fears that public clouds are not to be trusted.

nimantha.de
IQ Crew
Tuesday May 15, 2012 8:36:20 AM
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Well I guess it's because there were certain issues which did caught a lot of user and media attention. Anyway basically these days users are very various when it comes for 3rd party stuff due to security issues
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