South Carolina is currently facing an unprecedented data breach that's drawing fire from citizens, and forcing questions about IT governance into the spotlight.
While the rest of the East Coast battled Hurricane Sandy this week, South Carolina's State Department of Revenue acknowledged the theft of tax-related data from 657,000 businesses, and up to 3.6 million individuals.
South Carolina Department of Revenue's website was hacked by a foreign hacker. The hack most likely began on August 27, was discovered on October 10, and was neutralized on October 20. Around 3.6 million Social Security numbers and 387,999 credit card and debit card numbers were exposed. A total of 16,000 payment card numbers were not encrypted.
The lack of data encryption for the SC data jumped out at nearly everyone with any knowledge of IT, putting South Carolina Governor Nikki Haley on the defensive. At a press conference this week, she said: "The industry standard is most Social Security numbers are not encrypted. A lot of banks don't encrypt. It's very complicated. It's very cumbersome. There's a lot of numbers involved with it."
That stance has drawn criticism from a range of sources, including Internet Evolution 7DEE lecturer Richard Stiennon, founder and chief research analyst at IT-Harvest, who spoke today in "Getting Security Right in the Cloud." Earlier this week, he told Computerworld:
Critical data, especially personally identifiable information, must be protected and Social Security numbers linked to names, ranks at the top
[of the list of items that need to be protected] Encryption technology is readily available for data stores. It is not cumbersome to encrypt data. To the contrary, it is easy to do and most retailers and payment processors do it regularly.
IT pros may ask, "Where was the CIO in all of this?" Oddly, Mike Garon, the former CIO at South Carolina's Department of Revenue, resigned on September 21, a resignation which, according to spokespeople, was not related to the breach.
A note to Mr. Garon received no response prior to publication.
There are several lessons for IT in this story. The main one, of course, is that the cost of security remains more acceptable than the cost of a breach. IT professionals who do not understand this could mysteriously disappear from their posts without a trace.
@Mitch Wagner - It's easy to see why SC doesn't look competent in the wake of this breach. Early on you have the governor and the state Revenue Department head saying "nothing could have prevented the breach". Now, after the investigation it showed that they could gave done a lot more.
With industrial accidents (an explosion at a plant, or a chemical spillage, say), businesses are required to follow very precise regulations when it comes to informing people, protecting people, and addressing the damage. If they don't, they face hefty fines.
It's time we had something like OSHA holding enterprise accountable when it comes to digital disasters.
As a South Carolina resident I'm living through this mess. The state did not inform the affected taxpayers. Instead, we had to call in through an 800 number to get a code we could use to get 1 year of credit protection. They did not automatically enroll everyone, due to 'privacy concerns'. There is still confusion as to which SSNs, bank accounts and credit card numbers were comprised.
They did not notify anyone of the breach until a local newspaper filed a FOI request. They were using the time to 'track down the hackers'.
At this point, they have not announced who was compromised, what was comprimised, exactly how this was accomplished and what the plan is to clean up this mess. We continue to hear that no one was to blame and there will not be discipline taken against public employees.
Ironically, the state's IT portrays itself as highly competent. Its Website calls out October as "Cyber Security Awareness Month" and describes the agency as "Leading the Way" with cyber security tips.
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