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Rob Crumpler

Under the Influence: Targeting the Engaged Consumer

Written by Rob Crumpler
2/27/2008 7 comments
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Advertisers are desperate for new inventory and business models, and the marketing promise from the sheer eyeballs alone within social networks can be huge. But what about advertisers that want to rely on both relevance and true “influence” to reach a more engaged consumer? Consider that some of the most influential conversations on the Web are happening outside of social networks, within the blogs whose credibility and expertise drive a large and loyal following of Internet users. 

These influential conversations that consumers navigate as they research products and services go far beyond individual “closed” networks. They are happening all across the Web, and blog readers represent one of the most highly engaged audiences online. According to a 2007 Synovate survey, 65 million Americans are reading blogs, and more than 60 percent doing so explicitly to be influenced by something. This audience is largely untapped, and it's ripe for the right message, at the right time.

The marketing potential of social networks and other areas that breed user-generated content is primarily untapped. However, are ads within social networks providing the most relevant information available, or are they served out of context? At the heart of the issue is the intent and psychology of users within the social net and their tolerance for marketing and branding efforts. 

Instead of just throwing out ads based on what they think a person may like, a marketer should consider the level of influence that one person exerts over another. This consumer influence actually makes for true credibility or expertise -- and is likely to convert into a sale or even a meaningful interaction with an engaged consumer. 

Consider Oprah’s renowned (or infamous, depending on how you look at it) Book Club. One mention from Oprah will take a book from complete obscurity to the bestseller list, but how many people can actually count Oprah as a “friend,” virtual or otherwise? Following this line of thinking, you could argue that a consumer’s “social graph” is unlikely to be the single most influential entity during the buying cycle, and that marketers must consider the real credibility and expertise that exists outside of the walls of the social networks.

When assessing new advertising opportunities within blogs, social networks, and other forms of user-generated content, a marketer needs to think in terms of relevance and maximizing online influence. Search marketing nails the issue of relevance, but it misses the mark in the credibility department. Behavioral targeting gets at the heart of consumer behavior but has been fettered by privacy concerns. Social networks offer advertisers the opportunity to target millions of highly engaged consumers, but, apart from privacy issues, they miss out on finding the real influencers. 

So, before a marketer shoots off a bunch of arrows, he should consider a more measured approach that may hit the bullseye with one shot. After all, influence is golden when used appropriately, and there is a huge opportunity for marketers to put their best foot forward by influencing the influencers.

— Rob Crumpler, President and Chief Executive Officer of Buzzlogic

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Mr. Roques
Researcher
Monday March 3, 2008 12:52:50 AM
no ratings

I do agree with you that those influential advertisement have the best effect on people but you need to build that trust, create that image - it has taken Oprah quite a time to have that type of influence.

Social Networking advertisement has the benefit that the information is there, and most people are sincere in the information they put online. When I put I like The Beatles, why isn't anyone offering me the new Across The Universe DVD? - There's a privacy issue in the middle, but if it's done right, I don't think I'd mind.

ecsd
IQ Crew
Sunday March 2, 2008 5:00:59 PM

None of us have been consulted as to whether we even like advertising, and I'm tired of hearing discussions of the future taking it for granted that "advertising is the necessary engine of support and development" for anything. Advertising as we know it today derives from the early days of radio and abuse at the FCC (telecom act of 1934.) The extension of advertising as the means of making things "free" (you don't have to pay to use this service, instead we show you ads and derive our revenues from the 0.1% of the respondents to the ads) is a hideous distortion of human commerce and helps dilute meaning and accountability. I can be a crappy plumber, but if my ads are successful I can market myself as "the Number One plumber" and people will be falsely influenced - not by my skill, but by my advertising dollars. "Business" takes for granted as proven its right to invade every sphere of human activity to paste its own content and messages onto, and I say that's philosophically (and democratically) baseless.

I'm tired of seeing and hearing "development" and "the future" being engineered by capital-flush groups of investors and CEOs on the basis of ad revenues (Google the prime example.) Brin and Page serve their investors, not the public; while they can claim to be addressing "our needs", they overtly ignore our need for Privacy and feel entitled to help themselves to access and modify our consciousness in the process. I say that no model that treats my consent as implicit can be valid. I'm sorry, but this discussion ends up being political with political labels - I don't believe in the Economic Philosophies that run our economy - and I don't see the public as a target for Libertarian/Corporate plunder and abuse. I claim that we (the People) can demand we reengineer our economic system to represent reality more appropriately to serve human needs, and I wish to see "advertising" GO AWAY as it's currently employed. I don't need to see any ads on site X for anything not directly concerned with site X, and if we have to find a way to represent microcredits (my use of your site just now cost me $0.0005) then that's what we should do.

Just as the purpose of human existence is not to "grow up to be a Capitalist warrior, to ascend a power-pyramid of influence and control" (the only 'founding father' who might have espoused this view was Alexander Hamilton ), the Internet, in my opinion as a user of it, is not "where everything has ads placed on it". We need to find new ways for people to find things of interest to them, and that's not hard to do.

We hate SPAM, don't we? And what is SPAM but something arriving to steal our attention? The SPAMMER doesn't care if their message targets 1,000,000 people who don't like the SPAM, if just 100 people respond to buy whatever the SPAM advertises. We (the People) have tried to make SPAM illegal and GO AWAY. I say there is no particular difference between email SPAM and site ads, especially those ads that move or change, as in blink, jitter, fade in and out, etc., and particularly those that refuse to quit changing after I've pressed ESCAPE. These ads hook in the usual 1 in 10,000, leaving 9,999 offended, harassed, bored, disinterested viewers, and I for one think this whole arrangement is bankrupt and headed for meaninglessness. We can live a life without drowning in advertisements; and that's the life I think most of us would want, if it were offered. Since the moneyed interests aren't interested in giving us access to such a life, we'll have to do that for ourselves through action (boycotts) and law. When people write essays taking the onslaught of "ads everywhere" for granted, I suggest we recognize that such people are part of the problem, and reject their ad-laden, ad-supported logic. If I end up being a famous plumber, that needs to be because I am a really good plumber - not one rich enough to advertise myself into first place.

From a letter to Gavin Newsom (see dumpgoogle.com): "Google rearranges the results of its searches for a fee. I could be the stupidest plumber who ever lived, but if I have the cash, I can be the number one plumber on the Internet, according to Google, for as long as I can afford it. Money trumps meaning, quality, proficiency, integrity, references and community support."

Not all advertising is malign - but it's hard to find the baby in so much bathwater. I want advertisements OFF my City's buses, OUT of my City's subway. I will NOT ATTEND an event in a venue named after a CORPORATION. We need to fix an economic system that forces us to get our money back from someone else (doing something they want us to do in the process.) That's just extortion and we needn't tolerate it.

So, if there would EVER EVER be "ads in the social networking space", they should be ads chosen only by the groups in question and not some third-party marketing agent; or maybe no ads at all, wouldn't that be - progressive.

GerwingR
Rank: Scrivener
Friday February 29, 2008 9:26:14 PM
no ratings
MySpace 
Social networking presents a threat to teenagers' privacy and well-being.

Children ignoring online dangers

 ** As reading the policy, it would seem **  That the age of Internet Consent is 13

for MYSPACE...  Is this the start age of Internet targeted consumers?

The MySpace Website is a general audience site and does not knowingly collect PII or Related Data from children under 13 years of age.

Date: 29/02/2008

 Tom  Tom

Subject:               Updated Terms of Use and Privacy Policy

Body:

My lawyers tell me that I need to let every MySpace user know that MySpace's Terms of Use and Privacy Policy have been updated. Feel free to take a look at them:

Terms of Use

Privacy Policy

Don't worry everyone received this message from me, and this doesn't
mean we are charging. MySpace is still free!
** Don't worry.....the features of the MySpace Services, or technology, and such modifications shall be effective upon posting by MySpace on the MySpace Website.  Your continued use of the MySpace Services after MySpace posts a revised Privacy Policy signifies your acceptance of the revised Privacy Policy. ***     i wonder who will read this!

 Age of Consent in Criminal Law

Diffent states have different laws concerning the age of consent, although each state in the U.S. does have an agent of consent, and laws surrounding it.

Credit: morguefile.com

Age of Consent: Contracts & Agreements

Minors under the age of consent cannot sign contracts or agreements, and if they do, the documents are not legally valid and will not hold up in court. Those documents might include housing leases, business negotiations, bills of sale or any agreement that requires consent.

In most states, parents and/or guardians can sign contracts and agreements on behalf of their minor children, but it is the adults who must manage the agreement and who are liable for problems associated with such. For example, if parents of a minor child sign a bill of sale for a vehicle for the child, then fail to make the payments, it will be the parents who are sued in court, and not the minor child.

EliteC
IQ Crew
Friday February 29, 2008 12:16:11 PM
no ratings
I agree. There is nothing more annoying than trying to get something done, and everytime you type an ad pops up.  And although I use the pop up blocker, ads still seems to pop up.  There should be a way that it can be done without turning consumers away.
Jasper Sluijs
Researcher
Thursday February 28, 2008 10:44:17 PM
no ratings
I would agree with Nicole that advertising on blogs balances a thin line between being informative or completely annoying...so beware of becoming what fellow thinkernetter Tom Hayes just called 'attention thieves'. I think it's very interesting to see both 'sides'  of online advertising writing posts on IE––looking forward to see Rob Crumpler and Tom Hayes react to each other!

A general question that pops up while reading this post, is how exactly this 'advertising based on expert's opinion' works in a temporal way. Most topics on blogs generate a very short attention span, most people read, react and move on. If one wants to specifically advertise on a tread of a certain blog that addresses things tangental to what one wants to sell, one will have to be really fast to get one's ad on while folks are still actually interested in this thread. Basing your (buzzlogic's) strategy on the overall topics of blogs doesn't seem so novel to me, so I would think that you actually want to target specific threads.

So how do you do that? I wonder if you base your strategy on actual human research, or do you simply parse feeds and automate the whole process? Both have their benefits and disadvantages of course...
carmen2u
Rank: Cave Painter
Thursday February 28, 2008 12:16:04 PM
no ratings
I find the posting from Buzzlogic rep Rob Crumpler a bit too self-serving since his company's claim is to filter out the blog "influencers." You have to take his advice with a pound of salt since his argument is one big ad for his company. Can we have some independent thinkers instead of self-promoters on here?
Nicole Ferraro
IQ Crew
Thursday February 28, 2008 11:03:30 AM
Aside from major privacy issues, I think the issue with advertisements on social networks is that we don't sign into our social networks with a social mindset, not a consumer mindset. This may be the case with blogs as well, but perhaps to a greater extent. If I'm reading a blog, it's because I want to take in the information provided in that blog and move on. That's a specific goal. However, I do agree that -- in comparison to social networks -- the blogosphere may be better suited for ads if the blogs mention specific products. The challenge is to avoid giving blogs the spammy feel that sites like MySpace have -- because that can turn readers/consumers away.
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previous posts from Rob Crumpler
Rob Crumpler
Rob Crumpler   6/10/2008   4 comments
Blogs are experiencing something of a second wave. As blogging becomes even more mainstream, it's given an increasing number of consumers a shot at global publishing power. For the online marketing world, understanding how to leverage these independent publishers as a means to carry a message -- whether it's ad placement or editorial coverage -- is critical.
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