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Paul Dunay

The End of Command & Control Branding

Written by Paul Dunay
5/22/2008 5 comments
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These days you hear a lot of discussions about the explosion of new media types and formats like RSS feeds, blogs, podcasts, video, communities, micro-blogging, and other emerging forms of social media. And it is causing plenty of concern that this disruption of media is eroding the traditional command-and-control branding that has become so commonplace for marketers. Well, I say hallelujah and good riddance!

There is a very compelling argument that media don’t have to be fragmented, while at the same time the classic approach to brand messaging need not be command and control anymore. It is only a matter of knowing how to orchestrate it.

One of the first instances of this to hit the marketplace was Ogivly & Mather’s Dove “The Campaign for Real Beauty” (OK, yes it is B2C but sometimes we marketers can take inspiration from our B2C brethren) that won the 2006 Grand Effie Award -- and for good reason. They did a great job finding a powerful attribute of their brand and made a very inviting campaign around it that engaged their key audiences into a conversation.

Evidence this by the nearly 3,000 blog entries about it on Technorati, the 2 million viewers of their video on YouTube Inc. , and you will see that they got the blogosphere humming about an ad campaign. Now I am not professing you drop everything and just do some clever video with your ad campaign, but I do applaud the use of video to make their campaign more viral. What can we learn from this as technology marketers? Take a look at my next example.

The “Greg the Architect” campaign from Tibco Software Inc. (Nasdaq: TIBX) is a B2B example that took a very different approach to making their technology funny and engaging. What they have done is tell the Tibco story through a series of episodic vignettes and allow the viral component to kick in. Viewers are bound to have an opinion on these videos, and so is the blogosphere.

Also Tibco has given the audience something to react to, for better or worse, rather than simply say, “We do SOA better than the next guy.” And don’t forget about the reaction internally to these videos and how that helps give everyone in the organization a conversation starter for the next meeting.

So why is this good news for technology companies? Because for the first time ever, technology companies -- specifically in B2B -- can lead the way using Web 2.0 tools to get their message out to the masses for very little money. Just one tactic like using a video on YouTube can reach 325,000 viewers and engage them with your brand, but, more importantly, with a message that they have sought out.

The bottom line for technology firms is your customers and prospects are perhaps the most savvy and engaged of any buyers in any industry. You can’t expect to reach them with traditional media only. You need to deliver your message in a way that is targeted to their exact interests. Get out there where they are talking about your product or service, and give them a conversation starter along with the permission to start a dialogue with your brand.

— Paul Dunay, Director of Global Field and Interactive Marketing, BearingPoint Inc.

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PaulDunay
Rank: Cave Painter
Monday May 26, 2008 7:30:04 AM
no ratings

Dear Modza

Thank you for posing your comment - I actually get this one alot in my new role as the Global Director of Integrated Marketing for BearingPoint.

1) There are over 50 Million technology influencers in the US alone (that would be 1 in 5 americans) now if you factor out my kids and my parents that number would actually be much higher. 

2) Less than 18% of those 50 Million technology influencers would be willing to buy from a company they never heard of before.

This means branding activities are very important up and down the decision making chain. I totally agree the TIBCO videos arent being watched by the CEOs of their clients but they are certainly being watched (as you pointed out) by the influencer who also will become the buyer of the future.

hindsatya
Researcher
Monday May 26, 2008 12:56:08 AM
no ratings

Trying new ways out to go the masses, there is no harm in
it. Mouth to mouth communication i.e advertising also
affects the branding.People or your consumer just spread
about your organization with no hoardings anywhere but
an office somewhere in countryside and your products are
more in demand.

What these web2.0 tools are doing? They are setting up a platform
to all your consumers to discuss about the likes and dislikes
of your products. It is going to affect the sales. If 10,000 people
just dont use your product at least once(just to try some other)
how much your sale is going to affect??


B2B companies not directly need to masses but they also depend
on the end user of the products , i.e , the customers. B2B
companies are somewhere down the line are going to be B2C. It is
 not cent percent compulsion but it affects.

And last but not the least all products are focused on the
end user . When the mass agrees upon a decision it will take
time and pain to make a firm stand on the market again

drihsan
Researcher
Sunday May 25, 2008 2:31:12 AM
no ratings

 Paul has drawn attention to a powerful attribute of a compelling marketing message; it has to link the product with a real issue that can attract all stakeholders  organize around it. The example of Campaign for real Beauty video was, in my view , really powerful and the example in its class.

While one could say such approaches may fall under traditional internet marketing employing different media, this video is beyond such a narrow classification. It seems to be a paradigm shift about how advertising/marketing is perceived and what attributes it should have to be really effective.

The Tibco video on the other hand is an example of organizing an ad as testimonial showcasing and uses a different approach than traditional branding.

One can still see  how C & C branding can be compatible with this approach; senior executives of  client firms can still be in control regarding how messages  focus at  buyers. Some would say, however, that the real danger in this area seems to be from a democratic movement in marketing lke employees' blogs which may not toe company's official line.

modza
IQ Crew
Thursday May 22, 2008 11:49:30 PM

Everyone, individual, large company, small, consumer, B2B, nonprofit, government should be paying attention to what their constituencies - members, employees, owners, stockholders, leaders, vendors, customers, prospects, competitors. And social media are already a big and growing part of the lives of many of those.

But, Paul, even though I haven't been in the high tech biz for a few years now, I think I'm right to say TIBCO's actual buyers or potential buyers are the ones using social media. 

There's a new generation of geeks who are the first users and they're not the buyers or decision-makers...yet. 

 

Root Maniac
IQ Crew
Thursday May 22, 2008 7:30:54 PM
no ratings
I think we'll see more well-produced and entertaining ad campaigns (if you're gonna throw ads at us, at least make them interesting and thoughtful) - and more thoughtful criticism of them. The Dove ad was thoughtful and well-made (and supremely ironic if some of the models in the Dove campaign really had been digitally altered, as implied by the New Yorker), but I had more fun watching the subsequent parodies and take offs on You Tube.
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previous posts from Paul Dunay
Paul Dunay
Paul Dunay   4/14/2008   6 comments
Harvard Business School professor John Quelch once said, “The purpose of marketing… should be geared to changing and reinforcing customer actions rather than customer attitude.” I recently revisited this quote and feel it still holds true. But in the age of social media, it is likely to come under siege.
Paul Dunay
Paul Dunay   1/18/2008   9 comments
A strong brand helps a company communicate that its offerings are relevant and uniquely able to meet customer needs. Many companies today pour millions of dollars into brand-building campaigns to generate that external awareness, which in theory can speed up the sales cycle. This has become the accepted norm, taught to us by the very advertising agencies we hire. But for businesses, all this great awareness can come crashing down with one online "reputation disaster."
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