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Mary E. Shacklett

Why Doctors Have Trouble With EMR

4/12/2010 63 comments
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Internet-enabled electronic medical records (EMRs) continue to be a major healthcare initiative in the United States, but as late as mid-2009, the US still significantly trailed other industrialized countries in physician adoption of EMR.

The same Commonwealth Fund survey revealed that 78 percent of US physicians who used seven to 14 computerized functions --such as decision support or drug and allergy alerts -- felt well prepared to take care of patients with multiple chronic diseases, compared to 68 percent of physicians with low IT capacity.

The difference is significant: Each year, over 100,000 people die in the US because of medical errors. Yet many physicians are still hesitant to use EMR.

“I have been practicing medicine nearly thirty years,” said one New York City physician. “Using EMR is time-consuming, and it gets in the way of my relationships with my patients.” A Midwest general practitioner echoed the sentiment: “I am in a situation where the clinic where I work has mandated using EMR, and it takes me six to eight hours a week to learn how to use it and to input information. Instead, I could be using this time to see more patients.”

A recent Centers for Disease Control study found 7.6 percent of physicians older than 65 used some form of EMR, compared with 47 percent of physicians younger than 35 -- but the slow movement to EMR has more story lines to it than age.

Let’s take a closer look at the factors involved in physicians’ EMR adoption (or lack thereof):

Cost. The average cost of an EMR system is $20,000. Many smaller medical practices have found EMR hard to afford and to implement, even though the federal government now affords doctors $44,000 over five years for EMR hardware and software.

Changes in the doctor-patient relationship. There are physicians who believe that electronic tools like EMR dehumanize the doctor-patient relationship. “Have you ever been ignored by someone who was texting or otherwise engaged in a digital conversation? Did you feel that the person was being rude and unresponsive to you? If your answer to both of these questions is ‘Yes,’ then you will understand the real reason why some doctors don’t want to adopt electronic medical records systems (EMRs),” recently blogged an anonymous doctor. “We know instinctively that the human side of medicine -- the attentive listening, the visual cues, the continued eye contact, and the careful history and physical exam -- is critical to our profession. The problem we have with EMRs is that they often interrupt the sensitive and intuitive parts of what we do. EMRs and other digital ‘tools’ designed to make our work more efficient, may do so at the expense of the human connectedness our patients deserve and need.”

Integration. The majority of medical records are paper-based, and there currently is not a standardized EMR, nor a universal interface that assures that all EMR systems can talk with one another. This lack of interoperability does little to eliminate the risks that doctors and other medical practitioners already face when it comes to ensuring that every medical and pharmaceutical detail about a given patient is known.

Despite these challenges, EMR adoption is continuing to move steadily forward in both technology and medical quarters. The Internet plays a major role in facilitating interoperability in medical records management, and technology companies and healthcare are pooling their efforts.

One example is the Mayo Clinic-IBM project known as the Open Health Natural Language Processing Consortium, which focuses on tools used for searching medical records and data.

Also encouraging is February 2010 data indicating that the number of US physicians using EMR has risen to 36 percent. “I’m getting used to EMR,” reported the Midwest GP. “And I’m starting to see the benefits in easier access to patient information.”

— Mary E. Shacklett, President, Transworld Data

Channel: Enterprise IT
Tags: Healthcare
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Susan Fourtané
Thinkernetter
Friday April 30, 2010 11:35:35 AM
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Exactly, Mary. There are only benefits from using EMR for both, patient and doctor. In just a moment the doctor can see your clinical history on her screen having a quick and accurate panorama on your health issues, lab tests, meds prescribed, allergies and even info coming from your dentist, which sometimes relates to other medical issues. At least that is the way it is working in Finland where all the health system has adopted EMR.

Last time I went to the dentist and we were discussing about how a dental infection can cause other serious problems as bacteria easily reach the blood and therefore is transported to the whole system infecting organs and all, he checked on my EMR and saw the latest lab test which I had had recently didn't show any abnormality or signs of infection. Isn't that wonderful, Mary? I can hardly understand how come there are some doctors who still offer resistance to the implementation of EMR. Again I have to say that they just seem to be lazy and don't want to give up his golf time for learning more about EMR.

All the long series of Q&A times are gone with the implementation of EMR saving time and giving room to accurate and fast reaction from the doctor's side in case of an emergency. Isn't that what a good doctor wants?

-Susan  

Mr. Roques
Researcher
Thursday April 22, 2010 12:11:00 PM
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The feds could force people to only go to EMR-complaint hospitals but that's too harsh and when we talk about health, there's not much the feds can do.

Mary Jander
Thinkernetter
Wednesday April 21, 2010 12:24:00 PM
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EMR has to be considered as a tool, not a replacement, for the kind of checks and balances that medical staffers have in place. Automation will always introduce its own problems and can't be counted on to replace existing protocols.

That said, I would venture that the mistakes you mention, Paul, are better considered not as part of the new EMR but as overall medical mistakes, which proliferate in today's environment of overwhelmed medical systems of all kinds. I'm not making excuses, simply saying that human error mistakes probably outnumber machine-driven ones. And both are part of a larger issue.

Mary E. Shacklett
Thinkernetter
Wednesday April 21, 2010 11:06:40 AM
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You're absolutely right, Paul.

Safety is critical.

 

And it's  also important to note that any new system, like EMR, is not exactly a panacea.

 

Shortfalls will be introduced that "old ways" already had provisions for--and  that software developers could not begin to imagine--unless they were diligent in having medical people alongside of them every step of the way.

Paul Whyte
Researcher
Wednesday April 21, 2010 12:58:18 AM
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Hey Mary,

One challenging area for EMR that you falied to mention is the issue about safety as is reported by this investigative report:

"One day in March 2009, hospital workers misread small print on a computer screen, causing them to dispense 10 times the prescribed dose of a drug. Result: The patient has a heart attack.

Another time, a computer fails to alert doctors and nurses when a patient is moved from intensive care to their ward. Left unattended during the night, the patient suffers seizures for hours.

In December 2009, there's a report of a software glitch that delays a patient's medical treatment, causing a disabling injury. "Breakdowns of this magnitude endanger hundreds of patients simultaneously," warns a report on the incident".

 

Electronic Medical Record Shift: Signs Of Harm Emerge As Doctors Move From Paper

pjpugliese
IQ Crew
Monday April 19, 2010 8:27:20 PM
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Very true. Dentist need to hope on the electronic bandwagon also.

Mary E. Shacklett
Thinkernetter
Monday April 19, 2010 1:55:00 PM
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I am hearing  that medical institutions do see the light  at the end  of the tunnel in terms of cost  reductions that EMR will ultimately provide. It's just that we are in the 'pain"process that preceeds  the  "gain" process.

Mary E. Shacklett
Thinkernetter
Monday April 19, 2010 1:52:51 PM
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....and hopefully, an EMR system won't force a doctor to become an engineer!--or a world-class word  processor.

Mary E. Shacklett
Thinkernetter
Monday April 19, 2010 1:50:46 PM
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It's simply the way that  it's always been done.

By the way, don't forget about the dentists.

They have those paper records, too.

Mary E. Shacklett
Thinkernetter
Monday April 19, 2010 1:48:44 PM
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A  sensible approach.

 

They need to choose  a point (like today onward) to do the documentation electronically, and continue to use the paper records as needed.

 

Imaging and archiving all of those paper-based records would be astronomical as far as costs and resources are concerned.

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