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Nicole Ferraro

Foxconn, KONY & the Perils of Misinformation

Written by Nicole Ferraro
3/19/2012 27 comments
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By now, the whole Web has heard about the embarrassing retraction made by the Public Radio International program This American Life.

In short, This American Life pulled one of its most popular show episodes, "Mr. Daisey and the Apple Factory" -- an excerpt of Daisey's one-man play, The Agony and Ecstasy of Steve Jobs, in which Daisey discusses experiencing the awful conditions at Foxconn, where Apple's products are made. This piece had kicked off the current swell of interest in and investigations into the conditions at Foxconn factories in China.

Now the page on This American Life where that show was published reads as follows:

This American Life has retracted this story because we learned that many of Mike Daisey's experiences in China were fabricated... We produced an entire new episode about the retraction, featuring Marketplace reporter Rob Schmitz, who interviewed Mike's translator Cathy and discovered discrepancies between her account and Mike's, and New York Times reporter Charles Duhigg, who has reported extensively on Apple. Ira [Glass] also re-interviewed Mike Daisey to learn why he misled us.

There are many upsetting things about this story.

Let's start with Daisey's flawed defense. As he writes on his blog:

I stand by my work. My show is a theatrical piece whose goal is to create a human connection between our gorgeous devices and the brutal circumstances from which they emerge. It uses a combination of fact, memoir, and dramatic license to tell its story, and I believe it does so with integrity.

"Integrity" doesn't belong in that paragraph. There's a difference between fictionalizing something for the sake of art and passing off a false story as truth to a news organization. Had Daisey stated up front that his commitment is to theater and taking "dramatic license" with facts, I doubt the outcome would have been the same.

Second, as Ira Glass of This American Life noted in his apology, it is mortifying when a news organization has to face the world and say, we didn't do our job properly. Glass writes in a blog:

Daisey lied to me and to This American Life producer Brian Reed during the fact checking we did on the story, before it was broadcast. That doesn't excuse the fact that we never should've put this on the air. In the end, this was our mistake.

Daisey's ridiculous defense aside, the onus was on This American Life to do proper fact checking. The story Mike Daisey fed his organization about Foxconn didn't entirely check out, especially since Daisey couldn't provide them with his "sources." Yet, This American Life went forward with the piece anyway.

Here's the great, sad truth about this: Despite the fact that subsequent reporting by The New York Times and other organizations has, indeed, confirmed that the conditions at Foxconn need improvement, this movement is likely to be harmed, the momentum behind it stalled or lost. What the public now hears is that the story about Apple's factories was a lie. This massive error in judgment by Daisey and This American Life has done a disservice to those who are working hard to hold Apple accountable for how it treats its Chinese workers.

This problem feels similar to another recent viral phenomenon sweeping the Web -- KONY 2012, a documentary about an African war criminal, Joseph Kony, that was released by the organization Invisible Children. The video -- which seeks to "make Joseph Kony famous" for abducting children and turning them into soldiers -- went viral, generating millions of views and a groundswell of attention on social networks. Within just a few days though, endless reports emerged calling the Invisible Children organization propagandists.

The tragedy of this is that it distracts from any truth about the thousands of children abducted in the past, and about any such atrocities still occurring on the ground there. That's all been lost now in favor of a larger conversation about propaganda, who's lying, who isn't, etc.

And this, by the way, is what's wrong with tossing around ideas like "beta journalism" and "citizen reporting" and suggesting that fact checking as we go along is the "new way."

In short, the fast-paced way of the Web is no excuse for putting out stories that aren't vetted, or for taking "dramatic license" with information for the sake of getting attention. This lack of care for detail and truth today doesn't just harmlessly misinform. It's also responsible for discrediting efforts, tragedies, and movements that are in dire need of accurate reporting and people's attention.

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— Nicole Ferraro Follow me on TwitterVisit my LinkedIn pageFriend me on Facebook, Editor in Chief, Internet Evolution

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Mashka
Researcher
Tuesday March 20, 2012 12:50:42 AM
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two comments.

The first, unfortunatelly, most of the news is like that.They are not properly checked, more over  there is a scent of propaganda every time when we watch or listen to  something- I mean, there is some ideology behind every message.

The  second:

Does the end justifiy the means? I think that's what every newsmaker,journalist, well , every person has to decide.

For that people, it obviously does.

 

Mary Jander
Thinkernetter
Monday March 19, 2012 3:37:20 PM
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It seems wisest to simply read the Foxconn coverage and ignore the Daisey story in This American Life.

Nicole Ferraro
IQ Crew
Monday March 19, 2012 2:49:05 PM
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@cjon, Yes, exactly. The fact that Foxconn's conditions are troubling isn't being disputed. But the person who originally shed light on them -- Mike Daisey -- turned out to have fabricated some of his story. Unfortunately, This American Life ran with it without proper fact-checking, leaving the door wide open for dispute and embarrassment.

Paul Whyte
Researcher
Monday March 19, 2012 2:41:57 PM
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"I still don't really know the facts in the foxconn story."

"Back in January, popular radio show This American Life aired an episode dedicated to working conditions at Foxconn's factories in China, drawing heavily from Mike Daisey's theater monologue entitled "The Agony and Ecstasy of Steve Jobs".

In the monologue, which has been a notable part of the push to address working conditions at Apple's suppliers, Daisey relates tales from his visit to China where he met with Foxconn workers.

An accompanying press release relates a number of Daisey's claims that were shown to be false, from claims of having met workers injured by use n-hexane to an anecdote in which he described meeting a man who had had his hand mangled in equipment while producing the iPad and showing the man a functional iPad for the first time."

In a nutshell, legitimate concerns about the working conditions at Foxconn facilities, which is one Apple's main Chinese supplier were raised. But as it turns out one of the program which was leading light in raisingh that awareness exaggerated its facts. It is still possible that working conmditions at these Foxconn facilties may not be that good but we really don't know first hand just how terribly bad they are.

This American Life' Retracts Show on Foxconn Working Conditions over Fabricated Claims

cjon316
IQ Crew
Monday March 19, 2012 2:21:25 PM
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What did I miss? Do you mean that some of the conditions, though troubling, were fabricated?

The original author's premise has been discredited?

Jeepers, this is amazing!

I understand that the entire story is not at stake, but this is what I was concerned about. 

When the facts are not considered, conflicting information is bound to arise. The conflict that arises in the wake of that exists to clarify the facts.

I still don't really know the facts in the foxconn story.

cmj

Paul Whyte
Researcher
Monday March 19, 2012 2:12:28 PM
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Just came across this Reuters's story that corroborate your position:

"The Hong-Kong based China Labor Bulletin said Foxconn still employed harsh working conditions, while a fund manager with shares in Foxconn's parent said investors were watching how the company treats workers.

"The retraction has somewhat cleared Foxconn's name, but not all the way. The press and stock investors will continue to watch how Foxconn treats its workers going forward," said Simon Liu, fund manager and deputy investment officer at Polaris Financial Group's fund unit in Taipei. The unit owns share's in Foxconn's parent company, Hon Hai Precision."

 

Foxconn not off hook after radio retraction, critics say

 

Paul Whyte
Researcher
Monday March 19, 2012 1:48:56 PM
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Thanks for clearing my "in-sanity". I erroneously thought Ron was basing his pice on theatrical piece from the ALP. In any case your concluding statement perfectly sums up how this ALP has succeeeding in eroding on what was a very newsworthy story.

Nicole Ferraro
IQ Crew
Monday March 19, 2012 1:38:04 PM
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Hmm... not sure what you're implying, tech_ed, but let's be careful not to tread into conspiracy theory territory here. I think what happened here is far simpler than all that. It's not as if the NYT is retracting its story.

tech_ed
Rank: Cyborg
Monday March 19, 2012 1:30:38 PM
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Remember...Apple has a lot of money and they can *make* people say whatever they want....

Nicole Ferraro
IQ Crew
Monday March 19, 2012 1:10:06 PM
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Paul, don't be confused: The entire story hasn't been discredited. Mike Daisey's take on it has. The New York Times did extensive follow-up reporting, actual reporting, that is, and demonstrated that the conditions at Foxconn were troubling. Nowhere in his blog did Ron refer to Daisey's take or the This American Life program. Rather, he cited the Times: "In fact, this week the New York Times published a long expose on Apple manufacturing in China."

Nothing to retract there.

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