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Nicole Ferraro

Yahoo Grapples With Identity Problem

Written by Nicole Ferraro
1/29/2009 5 comments
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Yahoo Inc. (Nasdaq: YHOO)'s new CEO, Carol Bartz, headed her first earning's call earlier this week, put in the unfortunate position of reporting a net loss of $303.4 million, or 22 cents a share, for the fourth quarter, during which time Jerry Yang was still at the helm.

During the call Bartz told listeners that she did not take the position as Yahoo's head with preconceived notions of selling or breaking up the company. Nor did she say explicitly whether she was considering a search deal with Microsoft Corp. (Nasdaq: MSFT).

Immediate speculation when Bartz was placed at the helm was that she'd get the proverbial ball rolling with Microsoft again on a search deal -- often deemed by the populace a saving grace for both companies. But one former Yahoo employee believes it's more likely Bartz was brought in as a much-needed technology expert.

"My immediate thought is Yahoo really needs a tech person," says Hongche Liu, former architect at Yahoo. "I think Yahoo had been lacking a tech person, and I believe hiring a tech person is the right thing."

Liu, currently the chief information architect at Spock, left Yahoo after six years, in 2005, as Yahoo began to witness hard times, due in part to Google (Nasdaq: GOOG)'s rise. Liu laments Yahoo's unwillingness to take the necessary steps to compete with Google as the reason it fell behind technology-wise.

"A company's mistakes can only be manifested from competition," says Liu. "I was in the optimization field. I know there were a lot of things that could be done, and the company -- you could say management or you could say culture -- was just not quick enough to respond to the need of changing paradigms and market conditions and competition.

"In order for this kind of company to succeed you need three elements: traffic, market, and technology. Yahoo has good traffic. After buying Overture, Yahoo has a good market... What Yahoo lacked and where it fell behind Google was technology."

But technology is just one of Yahoo's problems, says Liu, who believes the chief problem is that Yahoo has yet to figure out what sort of company it should be.

"Its first problem is identity. Its second problem is, anywhere they focus they're falling behind in terms of technology," says Liu. "They're in Silicon Valley and all these startups are eating their lunch. They just keep buying. They just forgot about innovation. They just keep buying small companies. Maybe that's the strategy, but they probably didn't buy good enough companies."

From here, says Liu, Bartz needs to first help define Yahoo as either a search company or a media company, something she recognized during her first meeting with employees.

But while employees (or, "yahoos," in Yang Slang) seem to like Bartz, says Liu, the mood at Yahoo has been less than elevated.

"The feeling is not great. Some of them, most of them actually, feel they have a lot of ideas, a lot of energies, but the organization is dragging them." For those employees who aren't laid off, he says, a retention bonus in the form of a stock grant is offered, which is keeping some from walking.

"When my friends say 'I prefer to wait until I get my retention bonus,' usually it's a bad sign," says Liu. "You want to stay for the passion for the work, for the people around you. When I hear the reason 'I prefer to stay another six months to collect my retention bonus' I know something is wrong."

— Nicole Ferraro, Site Editor, Internet Evolution

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Mr. Roques
Researcher
Tuesday February 3, 2009 12:45:19 AM
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So Identity is the problem. Selling to MS and letting them solve that problem isn't the way to go! As Liu said, they have the traffic and one of the most widely recognized brands out there but they just don't know what to do with that.

And to find identity you don't really need technology, you just need a leader. Someone to step up and plan the future of the company - and to do it so that everyone in the company believes is the right way to go.

So, good luck Mrs. Bartz, you are going to need it.

DavidSilversmith
Thinkernetter
Sunday February 1, 2009 6:16:47 PM
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As much as I am disappointed by the loss of Google Notebook (Goodbye, Google Notebook: Lessons Learned)one has to give credit to Google for trying to keep a clear mission and identity.

When Yahoo Answers beat out Google's "answer" product - they killed the product. 

When times are getting financially tougher, Google said which products are showing the best signs of value and which products are not showing potential value.  Then they made the tough calls.

Identity for a huge company is not easy to create or maintain - it's filled with tough decisions!

Joe_Earhart
IQ Crew
Sunday February 1, 2009 3:34:21 AM
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Unobtrusiveness.

Google get's that, Yahoo never did.  Using Yahoo is like using Google with Verbose Mode on....

The San Jose Mercury News - a Silicon Valley local paper - has variously written about Attention Deficit Disorder in terms such as "Geek Flu" and the "Yuppie Flu of the 90's" and there is some merit to that as well as some relevance to search engines.....

When you go to Google and search, it's a search box that comes up, not a lot of distracting (but interesting mind you) "stuff."  You get your search done and move on....

Yahoo never truly realized the art of zen in providing a search engine capability where some have said "zen is the art of being able to do one thing at a time..."

ADD sufferers are notoriously distractable.  Yahoo slows them down and may make them forget what they set out to search for in the beginning.  At the other end of the continuum are the laser beam focused hyper productive and efficient people, they do tend to avoid cruft in their search for something to meet a deadline.....

Yahoo would do well, in my opinion, to add Unobtrusiveness to that list of essentials and learn that bit of Zen from Google.

Also, a few months back, Yahoo achieved this incredible stroke of innovation after the debacle with Microsoft and their continuing decline:  They began making you add yahoo.com to your sign-in name.  Nobody does that?  It is yet again an example of their failure to get that, when there are so many free options to email these days, adding an obtrusive and annoying detail like that does not win hearts and minds and does send business scurying elsewhere.

viboons
Researcher
Friday January 30, 2009 12:39:52 PM
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I agree with Liu's analysis of Yahoo's problems. And identity is the main issue - Yahoo is seen almost everywhere doing almost anything to do with the Web and the tech in general but hoo (who) really is Yahoo? or in other words, What kind of leading company is Yahoo supposed to be? Right now, it seems Yahoo isn't leading in anything, tech or service. They're indeed falling behind and they need to reinvent their brand. However, it's easier said than done, esp. during the economy in crisis where every sector, including the tech, has been taking hit from it. And yes, Yahoo should try to compete, but don't forget, Google isn't quite the kind of company that's easy to compete with, is it?
aleksandra82
Researcher
Thursday January 29, 2009 3:31:59 PM
no ratings

Well, yahoo definitely has a problem in brand managing for some time now... I think that many people are experiencing the same difficulty in defining their professional expectations. Therefore, many of them decide to work on the P2P level where they can actually develop their own interests and not necessarilyneed to define their roles according to the expectations of their employer. Do you think that people's strive for self-development and dissatisfaction with work may evetually affect such big players as Yahoo?

 

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