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In a recent column, Mitch Wagner wrote, "Every business -- except one -- strives to make things easier for users." But as bad as Internet publishers are, banks make them look like concierges. That's why banks are quietly heading down the road to oblivion.
In 2011, the FDIC surveyed US households to learn how Americans use banks. The result? Many Americans don't.
- Ten million households (8.2 percent) have no bank account. The number of unbanked households rose from 7.7 percent in 2009.
- Twenty-four million households (20.1 percent) are underbanked, versus 18.2 percent in 2009. They have accounts, but if they have a financial problem, they often choose check-cashing services, payday loans, wire transfers, or pawn shops.
Other industries have turned to the Internet to improve service or cut costs. Banks have used it to charge customers or eliminate overhead. According to IBM, it costs banks 9-15 cents to process a paper check. By contrast, it costs only a penny to process an electronic transaction. Nevertheless, banks often charge customers $5-$10 a month for online bill payment, calling it a premium service.
Unfree checking
Families once had a simple choice: Earn interest on deposits by keeping a minimum balance (with the risk of paying a fee for dropping below that minimum), or forgo the interest and bank for free. In 2006, 76 percent of zero-interest accounts charged no fees. Last year, that figure was 39 percent. Banks will waive fees if you meet certain conditions. But if your employer doesn't offer direct deposit (or you lose your job), you're zapped with penalties.
No statement for you
Four of the 10 largest banks charge extra to mail statements to customers. Banks let customers download statements, but nearly 32 percent of households (coming from the same demographic segments as the unbanked) don't have broadband Internet access.
Limited access
We're inured to banks being open only while we're at work. But their computers also keep bankers' hours. My top-tier bank won't transfer funds from checking to loan accounts after 5:00 p.m. on weekdays, or on weekends and holidays.
Another large local bank won't credit a direct deposit (which would typically run at midnight) until 8:00 a.m., but any charges received in the intervening eight hours post immediately. Deposits made after business hours (even if you work with a teller at a branch that is still open) won't post until the next business day. Depending on the amount and your balance, out-of-state checks (even from Fortune 500 companies) can take two business days to clear. Even bank wire transfers don't post immediately.
Noting these issues, a Consumerist blog post said people needing immediate, guaranteed access to their money might consider the fees imposed by check-cashing services to be money well spent.
Overdraft shafting
Unlike credit card companies (which decline transactions if you don't have credit available), banks process all charges -- adding a fee if your balance falls below zero. Last year, the median fee was $29, and banks collected $31.5 billion. Banks count on overdraft fees to boost profitability, so much so that they've ignored generally accepted accounting principles (in layman’s terms, committing fraud) to boost this revenue.
Let's test your banking aptitude. Suppose you have $50 in checking and make the following transactions during the day.
- You pay $10 for breakfast at 8:00 a.m.
- You pay $20 for lunch at noon
- You make a $60 deposit at a supermarket branch at 6:30 p.m.
- You pay $40 for dinner at 8:00 p.m.
Assuming that your overdrafts cost $29, what should your balance be at day's end, after your $70 of purchases and your $60 deposit? Reconciling all charges at the end of the day would leave you with a $40 balance. FIFO accounting would produce one overdraft and a balance of $11. At most banks, you'd be overdrawn by $18, because banks sequence transactions in the order that produces maximum fees.
- The $40 dinner check is paid first, dropping your balance to $10.
- Next comes your $20 lunch. That puts you at minus-$10, so the bank adds a $29 overdraft fee. New balance: minus-$39.
- Then the bank processes your $10 breakfast to take you to minus-$49. For processing this overdraft, the bank charges another $29 fee.
- At midnight, your $60 deposit (made after the 4:00 p.m. posting deadline) is applied to your minus-$78 balance, leaving you at minus-$18.
Since your balance is negative, each transaction processed the next day adds another $29 charge. What's most galling: Assuming you used direct deposit to get free checking, your bank knows more money is coming -- both the amount and the arrival date.
Sadly, that's not a hypothetical case. In the last year, five of the top 10 banks have settled class actions revolving around this practice, paying a combined $864.5 million. Many other lenders have cases pending.
Payday lenders, by contrast, seem beneficent. They're open nights and weekends. Some process requests online or by phone. They will serve you if you can present two forms of ID, a recent pay stub, and a checking account. They don't charge a loan origination fee. And you get a response in 10 minutes, not 10 business days.
Yes, the charges ($15 to $20 for every $100 advanced) meet the legal definition of usury. Since you repay the amount from your next paycheck, the annual rate is 200-400 percent. But if you can't pay, the lender will roll the balance over, adding another fee. It's more manageable than an endless series of overdraft fees.
Since bank online bill payment requires you to authorize payments one to four business days ahead of the payment date (so the bank can remove your money immediately, print and mail a check, and take advantage of the float until it clears), it's more convenient to go to your vendor to sign up for bill payment.
For many households, a bank provides only one service: a debit card, reloaded via direct deposit, that you can use to pay merchants that take credit cards. Considering the fees, it's an offer that a growing number of households can refuse.
Related posts:
— Geoff Beckman is a management, communications, strategy, and technology consultant based in Cleveland.
Thinkernetter
Thursday March 14, 2013 2:02:56 PM
@Tobyd: The problems wouldn't merely be technical. There was a point is US History where anyone could open a bank-- and a lot of crooks did. Now there is an immense system of regulations and requirements in place.
Originally this was intended to protect consumers and level the playing field. It does that. But it also serves as an extremely effective barrier to entry. You can't merely rent a building, buy a safe and begin accepting deposits and paying interest-- you have to pick your way through an enormous jungle and need to hire a bunch of guides.
That's a good thing, in that it prevents criminal behavior. But it also prevents the financial version of Steve Jobs and Steve Wozniak from making a product and selling it. (The same double-edged sword exists for drug manufacturing.) People interested in offering solutions have to either (a) get a bank to take them under their wing or (b) buy an existing bank. (And, yeah, one of the mobile payment firms did that.)
If you're interested in an insanely interesting puzzle, type the word "bitcoin" into your friendly neighborhood search engine. That's an attempt to set up a currency system that isn't owned by any country. Just don't ask me to explain that to you, because some of that makes my head spin.
Thinkernetter
Thursday March 14, 2013 12:54:03 PM
It is that your account information is available in the clear. It is a not something generally known by individuals. I used the banking app as an example. All HTTPS traffic displayed on the mobile web browser is decrypted.
IQ Crew
Thursday March 14, 2013 12:42:05 PM
@Michael -- Agree, mobile banking comes with security risks. But mobile banking is so convenient that I cannot resist. I minimize my exposure/risk by mobile depositing into a small account, then later going online and transferring the funds from this small account into my main account. The small account is simply a pass-through, so if access to the small account becomes compromised, there is only a limited amount of money at risk.
Thinkernetter
Thursday March 14, 2013 12:16:26 PM
"it costs only a penny to process an electronic transaction. Nevertheless, banks often charge customers $5-$10 a month for online bill payment, calling it a premium service."
That seems to be a lot, but I don't see how this could ever change. Financial institutions, like any other business want to make money and it is just how things work in a free market, right?
IQ Crew
Thursday March 14, 2013 11:43:26 AM
Agreed. I have been wondering for a while what a banking system really looks like when you strip away the vaults and armored cars. It is basically a store and forward business with strong authentication controls. I was thinking that if the definition of banking could be re-written then many other enterprises could offer 'banking' and it would suit the public need, not the bankers. Will this ever happen..?
Thinkernetter
Thursday March 14, 2013 10:47:01 AM
@Michael P. Kassner: Thanks for pointing that out. "Could be" isn't the phrase I would use. I'd sooner lend my credit cards to strangers than bank by phone or tablet. I don't do wireless internet banking. (In fact, I growl at my wife when she uses her debit card.)
At some point, I assume the technology will be properly secure. I would like to think that won't be too far in the future.
But then I would like to think that the Browns will win the Super Bowl. I'm not holding my breath until either of those things happen.
Thinkernetter
Thursday March 14, 2013 10:30:40 AM
Since you are talking about online banking, I thought I might add a simple warning about mobile-device banking apps or using mobile-device's web browsers to do banking. There is a good chance the web browser developer or mobile app developer is running a MitM sending all your banking traffic to their servers then passing it along to the bank's servers.
The reason is so the web browser or app will display quickly and correctly on the small screen. In order to do that the HTTPS traffic has to be decrypted before getting to the bank. So your financial information is in the clear at that point and that could be a concern.
http://www.techrepublic.com/blog/security/redirection-and-decryption-of-mobile-traffic-is-your-browser-a-mitm/9115?tag=content;blog-list-river
Thinkernetter
Thursday March 14, 2013 9:16:34 AM
@kq4ym: Quite so. A better solution is a savings and loan association, most of which are locally-owned and privately held.
That industry, sadly, still hasn't recovered from the black eye administered in the 80's, from Charlie Keating, et al. Also, some of them lack the convenieneces (ATMs or debit cards) people have come to rely on and most of them are very bad at marketing.
The Cleveland area has an oustanding S&L--- best home loan rates in the area and an outstanding first-time buyers' program. But you wouldn't realize, unless you combed their web site carefully, that they offer checking accounts or havs ATMs.
IQ Crew
Thursday March 14, 2013 8:15:47 AM
Banks like all businesses are in it to make a profit in their particular niche area. Seemingly they want customers with some assets (cash) that can be parked in the bank drawing little or no interest. And on the other end want to charge the highest fees possible for services (including overdrafts, interest, etc.)
On the low end of the asset spectrum, payday loan outfits caters to those with little cash, and charge the highest fees they can, often usarious in the general meaning of the term.
Walmart has begun to get into the banking business and maybe will meet somewhere inbetween, meeting the needs of those with some cash assets but not much.
It may be hard to find a bank that's friendly to all manner of customers, rich or poor.
Thinkernetter
Thursday March 14, 2013 6:53:44 AM
@Tobyd: Technically, what banks do violates the civil code. But it's still a violation of law.
It's the problem with being publicly-traded in this era. The notion of a stable investment that provides consistent, predictable returns is anathema, People want every listed stock to show high margins and explosive growth. Banking, as many people have pointed out, is is a low-margin business, if it is done properly. To generate high returns, you have to play games.
There are likely to be one of two endgames.
First. credit unions supply excellent service... but, all too often, they're technological backwaters. The one my wife's employer uses doesn't offer a debit card, online bill payment-- or even a web site that's anything more than a brochure. They move into the current century, that's a major threat.
Second, if mobile payment systems become secure and reliable, there will be virtually no reason for most people to use a bank. Time did a story about mobile money systems in Afghanistan not long ago.
The ThinkerNet does not reflect the views of TechWeb. The ThinkerNet is an informal means of communication to members and visitors of the Internet Evolution site. Individual authors are chosen by Internet Evolution to blog. Neither Internet Evolution nor TechWeb assume responsibility for comments, claims, or opinions made by authors and ThinkerNet bloggers. They are no substitute for your own research and should not be relied upon for trading or any other purpose. |
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