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Mark Slaga

MDM Can Help With BYOD

Written by Mark Slaga
2/21/2013 11 comments
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The recent launch of BlackBerry 10 has brought to light the growing need for companies to manage corporate and employee-owned mobile devices, protect corporate data, reduce total cost of ownership (TCO), and secure mobile access to corporate documents. Companies making the move to mobility today will require a 360-degree view of all the considerations for, and areas affected by, mobility. (See: BlackBerry 10 Faces Enterprise, BYOD Hurdles.)

More BYOD Options
With the unveiling of new BlackBerry devices, such as this Q10, employees have even more alternatives from which to choose for their home and business smartphone use. (Source: BlackBerry)
With the unveiling of new BlackBerry devices, such as this Q10, employees have even more alternatives from which to choose for their home and business smartphone use.
(Source: BlackBerry)

Until today, security has remained one of the most critical considerations when transitioning to corporate mobility programs, and, if not effectively managed, it creates the biggest area of corporate risk. In fact, for some companies, security is one of the primary barriers to broad mobile deployments within the enterprise.

Previously, organizations could manage mobility risks by providing employees with a single supported and secured device that could access the company’s information assets. Now, most workers demand to carry a smartphone and/or tablet for both personal and business use, and they’re not willing to compromise. This proliferation of wireless devices extends the reach of the company’s wired information infrastructure and, by doing so, leaves information vulnerable to breaches and other risks, including the possibility of lost or stolen devices with sensitive corporate data stored on them.

In addition to security concerns, companies deploying mobility programs have to consider the high costs associated with large amounts of data, voice, or text messages being sent unmonitored through employee-owned mobile devices, as well as varying costs of different carrier plans, international roaming costs, etc. Controlling these costs is crucial to ensuring companies and employees gain more value out of mobility programs than simply a larger monthly bill.

In order to ensure that businesses take into account all these issues and more, enterprises are increasingly turning to mobile device management (MDM) services that can help them manage the transition to more complex, user-centric mobile computing.

With the help of MDM services, enterprises can agilely manage the influx of smartphones and tablets, and the implications that come with a mix of corporate-liable and individual-liable devices. Additionally, with the numerous mobile platforms available in the market, enterprises need to have increased functionality and quality of service across all platforms regardless of the different strengths and limitations of each.

Finally, MDM provides enterprises with security in an environment where employees have access to corporate networks on any device from anywhere and any network, at times that suit them.

There are many more advantages to MDM services, including the ability to gain control of mobile inventory with the ability to provision and track devices; enforce governance and compliance to protect the organization from corporate data loss; improve efficiency; and reduce the cost of support for mobile users.

However, while MDM services can facilitate the remote management and security of mobile devices, it’s important to note that policy enforcement via an MDM tool without the development of a properly defined IT and security policy is inadequate. In many cases, a business’s first steps should be to adjust and reconfigure its policies to accommodate enterprise mobility.

Working with a solutions and services provider that has a structured approach to enterprise mobility is key. Usually a provider that has the expertise and experience in enterprise security will be in a position to provide businesses with an end-to-end approach to all their MDM needs and help them understand the considerations and interdependencies involved with mobility networks. Businesses need to first understand where they are, what their true need is, and how to get there (as far as mobility network infrastructure is concerned). Once they understand their current maturity level, they can draft a roadmap and begin the journey to increased “mobility maturity” and support for their employee-base.

— Mark Slaga is chief operating officer for Dimension Data Americas, a multibillion-dollar, international solution provider and integrator.

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Michael P. Kassner
Thinkernetter
Thursday February 21, 2013 8:29:45 AM
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In this market, I fail to see your logic in stating: 

"[T]hey're not willing to compromise."

It is quite simple for the company to replace someone who is not willing to abide by their rules. 

Mark Slaga
Thinkernetter
Thursday February 21, 2013 11:10:09 AM
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Hi Michael, I see your point. I see this as two separate issues. Rules need to be enforced but the pressures coming from end users for flexibility won't relent. IT needs to find a way to provide reasonable flexibility while also providing reasonable protection for the business. That's where the recommendation for a broader enterprise mobility strategy comes in with MDM being an important component.

Michael P. Kassner
Thinkernetter
Thursday February 21, 2013 11:34:59 AM
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There is a disconnect between what the employee wants and what he should get. I fail to see where the employees know what is best for the company, thus themselves unless they ore the ones that knows every intimate detail about the entire enterprise. 

Alison Diana
Thinkernetter
Thursday February 21, 2013 12:57:11 PM
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Sure, companies have final say, @Michael, but a lot of times the people driving BYOD are the CEOs, presidents, CFOs, etc., who sign the checks -- and ultimately oversee IT management. In addition, organizations pay more attention today to keeping employees happy; it has an immediate impact on morale which impacts productivity and keeps good employees coming to work every day, recommending equally high-quality friends for jobs, and representing their employee in the best light. So while companies could insist that everyone uses XYZ by ABC, individuals could well a) limit their use of these devices, driving down productivity; b) use their personal devices anyway, increasing security risks, and c) moan, complain, and carry on but use the work-purchased devices grudgingly, and you can imagine how enthusiastic they'd be about learning new apps or processes associated with these phones or tablets. 

And if their competitor, which offered similar pay and bennies but let employees choose and use their own device, offered them a job, they could be really tempted to jump ship. 

Kicheko
IQ Crew
Friday February 22, 2013 10:56:00 PM
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I would say is not a good idea to be too strict as to use of mobile devices. The better way should be to get a good MDM provider and a good policy and hence control things from there. Apart from the fact that often mobile devices are popular with senior people at the company, there's the important employees such as that hot cake programmer...who will not hesitate to walk out when they can't stand the rules.

taimur_tz
Thinkernetter
Saturday February 23, 2013 4:01:54 AM
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"And if their competitor, which offered similar pay and bennies but let employees choose and use their own device, offered them a job, they could be really tempted to jump ship. "

@Alison: While BYOD is certainly a perk to employees, I don't think people consider it as a factor to decide between two jobs. At least from my experience, I haven't seen anyone who'd give that much weightage to this policy before making a job switch decision. However, it can be a good factor to retain employees and keep them happy.

taimur_tz
Thinkernetter
Saturday February 23, 2013 4:07:54 AM
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"There is a disconnect between what the employee wants and what he should get"

@Michael: If employees are given a choice about a device to choose, I think they'd give preference to the device that meet their personal needs first - fast, looks cool, be easy to carry etc rather than giving preferences to the company needs. There would be conflict of interest in many cases between what's best for the employee and what's best for the company.

taimur_tz
Thinkernetter
Saturday February 23, 2013 4:12:51 AM
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@Mark: Does MDM cater to a decentralized environment where IT is required to control the devices at multiple locations and yet be integrated to overall organization-wide device management? Many companies have offices scattered all over the country and they may require this.

dcawrey
IQ Crew
Saturday February 23, 2013 10:00:00 AM
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I've had experience with one MDM product called MobileIron. I was pretty impressed, and although at the time in 2011 the feature sey was limited I could see the potential. More often than not, IT is going to be dealing with employees who have their own phones and want to connect them into the corporate network. MDM is the best layer to have in between. 

mharden
IQ Crew
Saturday February 23, 2013 12:19:25 PM
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Given that this is a consumer world, consumers are bringing mobile devices into work and accessing corporation information such as email and more from these devices. What features of a MDM solution is typically implemented initially?
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