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Matt Heusser

How Fast Is Your IT?

Written by Matt Heusser
11/30/2012 50 comments
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About 15 years ago, I graduated from Salisbury State University, a small school in Maryland, just east of the Chesapeake Bay.

Why yes, I have heard that joke before, thank you.

Salisbury was a small school in the middle of a region known for corn, chickens, and seafood. In fact, the largest IT employers in the area were Purdue Farms, the number two producer of chickens in the United States, and the local hospital.

After graduation, I interviewed with both: Purdue was most excited because it had just beaten Tyson on turkey, moving to number one in that market. It was a big deal in small-town America.

The main reason to stay local was exactly that: A small town, with a relaxed pace of life. Biologists and sociologists agree that a lower pace of life leads to decreased blood pressure, a lower resting heart rate, and a better quality of life, by nearly any measure.

I ended up moving to Michigan, but took a job on the west side, mostly to avoid the traffic.

Pace of life in the enterprise
The year was 1997, and the Internet was about to take off. Dreams of overnight millionaires fueled caffeine-infused evenings and weekends. On one challenging project, I joked that if the company would buy dinner, I would bring in a cot and stay overnight. (I have one of those nice GI cots that feels just like a twin bed.)

We’ve learned a lot since those days, but our goal -- reduce time from concept to market -- was right. If we cut time to market, we can improve client satisfaction and have a bottom-line impact on the business.

Over the next 10 years, we did a lot right. We took advantage of virtualization to cut time-to-new-server from months to minutes -- and saved hardware costs at the same time. We got rid of the three-ring binder that was out of date before it was printed, replacing it with wikis, micro-blogging, and other collaboration tools.

Today, organizations I work with are moving toward software-defined networking, making plug-and-play routers a reality. They are also dipping their toes into cloud computing, taking virtualization and making it self-service for development/testing and elastic for production.

Location, location, location
You can now work for a Fortune 100 company with headquarters in London, New York, Los Angeles, or Tokyo from your home office in Idaho, the Lake District, or rural Sweden. The same technologies that allow us this freedom, however, also mean the steady erosion of personal versus work time. How often have you checked something work-related from your smartphone during the weekend or connected via your tablet while away on vacation?

Yeah. I thought so.

It's important, though, that IT executives make sure employees take time to -- literally – disconnect from time to time. Just as our smartphone batteries need to run down and then get a full recharge occasionally, it's equally important that we, the people who use these technologies, treat our bodies and minds with at least equal care.

Tomorrow
The challenge is to improve the pace of IT -- without increasing our heart rate, blood pressure, or killing our quality of life.

I’ve listed a few things, but they are the common and obvious. I’m curious: What are you doing? Do you have any suggestions?

I’m all ears.

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Kim Davis
Thinkernetter
Monday December 3, 2012 1:11:07 PM
no ratings

True in many cases, Nathan, but there are also people who can cruise indefinitely while being on call 24/7.  I think a lot of it has to do with how much people actually enjoy what they do.

Matt Heusser
Thinkernetter
Saturday December 1, 2012 10:15:34 AM
no ratings

"What about emergency work e mails which require your immediate attention? How do you respond to them?"

I'm fine with an on-call rotation that I am compensated for. Pay me 30% of my hourly rate to carry a page ONE WEEKEND A MONTH, then 100% if I am paged and have to respond ... of course, that's a little old-school.  (The millenial readers are asking "what's a pager?" :-) I wonder what the 21st century equivilant of that is?

Matt Heusser
Thinkernetter
Saturday December 1, 2012 10:13:33 AM
no ratings

@kmt586 wrote  "I believe it's all about balance. And boundaries. There is a time and a place for everything. And your job doesn't care about you and your personal life. Your job seeks to utilize you to make money. We need to remember that when we decide to put personal things on hold for work."

Fair enough, kmt.  And I would argue that it is up to us (the workers) to set the boundaries ... because the cold, hard, faceless shareholder isn't going to do it for us. :-)

Matt Heusser
Thinkernetter
Saturday December 1, 2012 10:10:08 AM
no ratings

@nathanwosnack wrote: "Note; I work 100% remotely so self-discipline on working during specific times and relaxing during specific times is something I'm still learning to master."

My preference is for work that is piece-rate and remote.  That way, I get paid to get things done; if i want to hang out on twitter (or facebook), it hurts me, not the business.  but I hear what you are saying.

jwallace
IQ Crew
Friday November 30, 2012 11:23:52 PM
no ratings

I'm wondering when they will finally get over it and learn how to best leverage it.

KMT568
IQ Crew
Friday November 30, 2012 11:18:49 PM
no ratings

Yes! But this post is rude and inconsiderate. I felt like I had to say something!!

jwallace
IQ Crew
Friday November 30, 2012 11:18:22 PM
no ratings

"Tomorrow
The challenge is to improve the pace of IT -- without increasing our heart rate, blood pressure, or killing our quality of life."

Windows 8 seems to do that for me. Windows 8 touch screen. the UI, how it magically seems to display data at most comfortable view (zoom).. just a few things Windows 8 is doing for me.

KMT568
IQ Crew
Friday November 30, 2012 11:17:53 PM
no ratings

Well for me, I have different work accounts for things like FB. I'm not interested in knowing my employeer or colleagues on that level. I really do think there need to be boundaries. And I enforce them in my life.

nathanwosnack
IQ Crew
Friday November 30, 2012 11:16:55 PM
no ratings

@NicoleH, ha ha. Very well put. If I was with a friend or on a date and the person I was with was more interested in their smart phone than me, I'd kindly remind them it was rude. If it continued, I'd leave and find people who wanted to be around me. :D

nathanwosnack
IQ Crew
Friday November 30, 2012 11:15:55 PM
no ratings

@KMT568, the UBM ninjas will be on here soon enough to filter it out. This is common every Friday or before a holiday weekend starts. Yes, annoying... but the staff here are quick!

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