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Maria Korolov

Microsoft Takes On Google Docs With Office Web Apps

Written by Maria Korolov
11/5/2012 28 comments
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Last month, Microsoft released updated versions of Office Web apps for SkyDrive and Outlook.com.

My company has been a longtime user of Google Docs, tapping many components including the word processor, spreadsheet, and presentation tools so that employees can work collaboratively on documents including contracts, invoices, and budgets.

Not only does it save us money in terms of Microsoft Office licenses, but also Google Docs has some built-in functionality -- such as online collaboration, accessibility from mobile devices, and PDF exports -- that Office doesn't.

Nothing stays the same in technology, and it's always wise to review new solutions. So, today, I'm trying out what Microsoft is offering. After all, my organization could benefit from the developer's latest cloud-based software.

General usability
I prefer the Google Docs interface. Maybe it's because I'm more used to it. But it's also a lot less cluttered. The online version of Word, for example, has the same weird "ribbon" interface, the one I hate, in the new versions of Microsoft Office.

Google Docs' biggest limitation used to be its choice of fonts. That's changed; today, there are about 16 default fonts, plus hundreds of others under the "Add fonts" option. Office Web Apps has about 60; that's still plenty to choose from, but Google's the clear winner here.

Another area where I've had problems with Google Docs in the past -- in fact, I still do -- is its lack of formatting tools. You can indent and center, and you can create heading styles, change font colors and sizes, add italics and bolds, and change spacing to some degree. The only thing Microsoft Word Web App has that Google Docs doesn't, from what I can tell, is the ability to change the size of line spacing.

Both have tables. Google, however, offers more controls for table widths, borders, vertical alignment, padding, and background colors. Google also has a tab ruler and an equation editor, search and replace, word count, tables of contents, headers and footers, and page numbering.

But the biggest difference is that Google Docs automatically saves your changes as you progress.

Microsoft Word Web App doesn't do this. You have to hit the disk icon in the top left of the screen to save. But when I went to save just now, it told me I had to reload the page. Fortunately, being a paranoid type, I had just hit CTRL-A, CTRL-C to make a quick copy to the clipboard of the article. I say fortunate, because reloading the page erased everything I had written so far.

Google Docs gained a big advantage here, especially as, when working online, you want everything to be saved as quickly as possible.

Back when I first started using Google Docs in 2007, I was nervous about doing any serious writing on the online service because I could potentially lose all my new work at any time. Today, I have the same -- apparently justified -- fear about using Microsoft Word Web App.

And speaking of saving -- one major way we use Google Docs in our company is to generate contracts and invoices. With Google Docs, not only can we have documents in PDF format, but we can automatically email them as attachments.

Primarily because of the save issue and the lack of PDF exports, I'd put the Microsoft Word Web App into the "needs more work" category.

When it comes to spreadsheets, it's a closer race. The Microsoft Excel Web App has automatic saving, plus all the traditional Excel formulas we know and love.

Google spreadsheets also have forms. You can easily create free, complex surveys and then process data right there in the spreadsheet. Microsoft Excel Web App showed me a grayed-out "New Survey" menu item, a sign this feature will be available soon.

Google Spreadsheets have been around for a while, however, and the amount of tasks you can do with them is astounding. I've created stock price reports with automatically updated market data, for example. And, just now, looking through the menus, I discovered you can write scripts -- macros, for you Microsoft folks -- or pick from hundreds of pre-made ones, such as one to do mail merges between Gmail messages and Google Doc spreadsheets.

So, for spreadsheets, I'd say it's a tie. If you want to use Excel formulas, you're better off with the Microsoft version. If you want PDF exports, online forms, Google scripts, and easy integration with your other Google-based tools, go with Google.

Mobile
The Google Docs Website is mobile-aware, with a stripped-down interface. I can access -- and even edit -- all my documents, right from my iPhone. That's handy in an emergency. If someone else has the document pulled up on their screen, they'll see the edits, in real-time.

The mobile version of the SkyDrive site lets me look at documents, but not edit them, and the navigation's a little funky. When looking at a document, there's no link to click to get back to the main screen. According to Microsoft, there’s a tablet version of Web Apps available that does allow editing.

My recommendation? Microsoft Web Apps are a nice adjunct to Microsoft Office, but not a replacement. Google Docs offers better functionality, especially in its word processor.

I finally had to finish this blog in Google Docs because I needed to know the word count. Then I emailed it to my editor right from Google Docs as a Microsoft Word attachment.

Based on my experience, looks as though my organization will stay with Google Docs. How about yours?

— Maria Korolov is president of Trombly International, an editorial services company that provides coverage of emerging technologies and markets. She has been a journalist for more than 20 years.

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Usman Ejaz
IQ Crew
Saturday November 24, 2012 1:24:38 PM
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Google's got a firm grip on the cloud scene with multiple offerings that are efficient and encourage more collaborative usage. I personally think Micorsoft were a little slow on the uptake as far as the cloud scene is concerned which has cost them a major portion of the market share in this regard. My experience with skydrive though, has been very good and I think in the not so distant future google might have a real competition on its hands.

magneticnorth
IQ Crew
Thursday November 15, 2012 12:13:27 AM
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Maria - I'm sure it'll be hard for Microsoft to switch to an entirely new revenue model. But I daresay it should, at the very least, rethink their consumer and small business market since it isn't (I think) as lucrative as the enterprise market. For consumers, there's no economies of scale to provide the savings that bulk licensing does, so there's a lot of piracy. But what if Microsoft charges the same rate that Google does for Google Apps for Business, i.e. $5/user/mo, but providing desktop, web and mobile office apps as a service? I'd be glad to pay that amount for the power of Microsoft Office. On the other hand, if I were in an enterprise context, I'd save more per user by giving Microsoft a big wad of cash for desktop software. Microsoft can still keep its cash cow while entering an affordable consumer subscription model.

Maria Korolov
Thinkernetter
Saturday November 10, 2012 12:16:17 PM
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The latest version of the online Outlook - which is not part of the standard Office Web Apps -- has offline access, but it doesn't look like Office Web Apps do.

You can use Google Docs offline on your desktop - -and also on your Android and iOS devices -- if you set it up.

Instructions here: http://support.google.com/drive/bin/answer.py?hl=en&answer=1628467

You need the Chrome browser, and you can edit word processing documents on the offline desktop -- everything else, you can only view. 

Mitch Wagner
Thinkernetter
Friday November 9, 2012 5:16:12 PM
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How are Google Docs and Microsoft's Web Office applications for offline access? Can you use either without an Internet connection?

Mitch Wagner
Thinkernetter
Friday November 9, 2012 5:12:32 PM
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Maria - I, too, am surprised that the Microsoft Web app requires a conversion for Excel. That takes away one of the biggest advantages of using a Microsoft app: Compatibility with other people using Microsoft apps. 

stotheco
IQ Crew
Friday November 9, 2012 12:25:32 PM
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Well, yes, there is also the matter of pricing. As a whole though, I feel that Google Docs' features and functionalities are a better fit for me and with how I work. Like you mentioned, it's also especially convenient for collaborations, which most projects require.

Maria Korolov
Thinkernetter
Friday November 9, 2012 10:53:00 AM
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magneticnorth --

Microsoft is in a bit of a no-win position here. If it makes its Web Apps 100% compatible with Office and free for everyone, why would anyone bother to buy Office at all? And Office is a big cash cow. 

Meanwhile, Google is under no such constraints -- if anything, improving Google Docs will improve adoption of its premium Google Apps for Business platform, increase use of its ad-supported products, and increase use of its Android products.

This is the classic "Innovators Dilemma".

The standard answer to it is: "Destroy your business model before someone else does it for you."

The problem with that is it takes a LOT of courage to go out and kill your top source of income. So far, it doesn't look as though Microsoft has that much courage.

It is a huge gamble. What if Microsoft releases 100% compatible Web Apps, and everyone switches over, it loses revenue from Office -- and nothing else takes its place?

You could argue that corporations would still buy enterprise licenses, some people will still want a standalone copy of the software, for when they're not online, and advertising will make up the difference. But that's a big, big if.

 

magneticnorth
IQ Crew
Friday November 9, 2012 4:10:20 AM
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Google Docs does better obviously because it's been around longer. I started using it the moment it got rolled out, and I got frustrated with it like many other users did. There were so many simple things you couldn't do. But today, many years later, I use Google Docs 95% of the time, with the 5% going to MS Office because there's some formatting or functionality issue in Docs.

Maybe seven years from now, Microsoft Office Web Apps will improve dramatically. Or we could already be manipulating pivot tables with Google Glasses as Microsoft scrambles to catch up.

Maria Korolov
Thinkernetter
Thursday November 8, 2012 9:17:54 PM
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Nicole --

Even companies with a firm commitment to Office and with fully licensed copies of it everywhere can still get use out of Web apps.

Say, for example, you're on the road, and need to quickly create a spreadsheet or letter and send it off. If you're using a strange computer, one which doesn't have Office on it -- a library computer, or a friend's computer -- then the Web apps are great.

The apps are also useful when you're traveling with a tablet and don't have the tablet version of Office installed. (Or one of the various work-arounds.)

I also find Google Docs useful for collaboration. For example, I frequently work on contracts with a colleague in Europe. I create the contract in Google Docs. He takes a look at it, makes corrections. I can easily see what he did, and we're always looking at the same version of the document -- we don't have multiple versions of it being emailed back and forth. 

When we're all set, I save it as a PDF and ship it off to the client. 

NicoleH
IQ Crew
Thursday November 8, 2012 6:59:45 PM
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I have not tried Google Docs or Office Web Apps.  My company just installed Office 2010 last year so I do not foresee them migrating to a cloud solution any time soon.  However, after reading this article, I will try them both to see which one works better for me.  Maybe by the time my company is ready to migrate to a cloud solution and they have a forum for user input, hopefully, I will be able to provide some insight on the pros and cons of both.  But we are a Microsoft shop so it may be a little difficult to switch over to Google.  Then again, if the price is right, Google may win the bid.

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