They're doing this for 1500 people? Reminds me of the time years ago when I signed up for Verizon FiOS — the instant it became available on my street. Calling the 800 support number connected you to what sounded like a network engineer in an ops center. Fabulous support (Shiboleet level), and I knew it couldn't last.
Yes, I think the number is 2000. They have offices in New York, Los Angeles and Mountain View where you can go to be fitted and trained on the device.
I think you're probably right. Once this goes mass market, you probably won't see quite this level of attention, but if it takes off, it will still require that you get fitted and trained to use it, so I would think they would have to have some retail system set up for that purpose.
Your enjoyment shines through, Ron. Thanks for sharing your day with us. The $1,500 price tag begins to make more sense now, given the level of personal service; the back-office thinking that went into the whole experience, and the training that had to go into staff who fitted early adopters. The money Google gets from people buying this first round of Glass certainly won't cover these costs, so it's great to see such a big investment from Google in this new technology. Sure they can afford it. So can many other businesses who prefer to play it safe.
Possibly, especially with Google Chromebooks, and I wouldn't be surprised if retail stores were in their long-term plans. Microsoft has tried it without much successs, but Google might have more brand klout at this point. Whether than can compete with the success Apple has had with their stores remains to be seen.
Anecdotal story: I was in Boston recently and I went by the huge Microsoft store in the Prudential building mall at around 5:30 or so. I didn't see a single customer. It was all Microsoft employees looking bored.
By contrast, an hour later I was walking up Boylston St and I took a peek in the Apple store and it was full of customers. Apple is still a force, but Google could have more success at retail than Microsoft has shown so far.
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