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Ron Miller

Smartphones Could Bridge the 'Digital Divide'

Written by Ron Miller
12/8/2011 36 comments
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A couple of articles related to Internet usage piqued my interest this week. First of all, Pew reported that we use the Internet because we're bored, not because we actually have anything to do; and secondly, The New York Times reported that a lot of people are being left behind in the digital revolution -- or so it appears.

So, on one hand, those of us who have access to the Internet are using it purely to entertain ourselves. And yet, on the other, lots of us aren't getting on the Internet at all; or if we are, we're using inferior connections -- and where you live has a lot do with it.

Let's start with the Pew Study, which found that "On any given day, 53% of all the young adults ages 18-29 go online for no particular reason except to have fun or to pass the time."

I can tell you unequivocally it's not just young people. Everyone I know pulls out their smartphones when they're bored and check email, Facebook, the headlines, and so forth. This is not exactly earth-shattering news. The Internet is a perfect vehicle for passing time.

Of course, that might say more about me and my friends and their income bracket, then it does about any actual trend. In Michelle Manafy's recent book, Dancing With Digital Natives, she described a young woman who woke up in the morning and, before she got out of bed, grabbed her iPhone and checked her email, Facebook, and headlines. I advised Manafy that it wasn't just young people who did that; I did too. She replied, "Ron, you're not a typical user." Well... perhaps not.

Which brings us to the very real digital divide facing this country. The New York Times article cited above points out that millions of people lack any Internet connection at all and that millions more are stuck using dialup -- which is equivalent to cruel and unusual punishment in my world.

Even though I joke, I do understand that there are millions of people who aren't as connected as I am and lack the resources to pay the monthly fee, even if they do have access to broadband connections where they live. If I'm looking at food and rent versus an Internet connection, I'm certain the Internet is going to be way down the list.

But could mobile be the great equalizer?

The NYT article states that over the coming years, many people in the US will get their Internet access in the same way many now do throughout the world, via their smartphones. The writer suggests this experience will be inferior to that of those who have wired broadband access, but I'm not so sure.

The smartphone was certainly good enough for demonstrators to communicate with throughout the Arab Spring; and it was good enough to drive the Occupy Wall Street movement in spite of a lack of central organization. I know I bring up these two movements frequently in my writing, but they represent the convergence of the mobile-social Internet in a profound way.

I'm sure those young people don't care that they lack the best connections money can buy, so long as they have some connection to the world through their phones.

So the digital divide is real, of course, but it might not be quite as significant as the NYT author suggests. What she fails to realize is the world is changing as apps become smaller and wireless and phone networks suffice for most activities, including streaming music and video.

As computing becomes more mobile, we need wired broadband less and less for basic computing tasks, and as the quality of phone networks increases, we will be seeing faster and faster mobile broadband connections.

And tablets, which, as we've seen, are dropping in price, will change the dynamic even more.

Where the divide could show itself is in the availability of the best mobile connections, and it's up to the government to reconcile that, just as it did with phone service in the the 1930s and 40s.

Ultimately, as I see it, most of us are going to be mobile regardless of our income, and if the smartphone evens the playing field for most of us, all the better.

— Ron Miller is a freelance technology journalist, blogger, FierceContentManagement editor, and contributing editor at EContent magazine.

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Mr. Roques
Researcher
Thursday January 19, 2012 9:22:53 AM
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Well, my question wasn't technical as yes, those devices are connected. My question was more philosophical. Thinking that's the only connection to the internet they have, is a persona with a smartphone able to take advantage of all the benefits of the digital era? 

My question goes towards two things: 1) can a smartphone substitute a netbook/laptop/desktop? I don't think so. 2) can a 3G connection substitute an ADSL/FTTH connection? I don't think so either. 

It definitely helps but they are not substitutable, hence, the impact on the digital divide is not as big as with a ADSL+Laptop combination.

Kurtkeys
IQ Crew
Thursday December 15, 2011 6:17:26 PM
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That's a curious question. Not curious as in questioning. Curious as in odd. 3G devices have a fully functional IP stack and respond to challenge & response logins and perform all manner of protocol related functions. So, unless you have another definition for "CONNECTED" I'd say that 3G devices are definitely connected.

Mr. Roques
Researcher
Thursday December 15, 2011 10:06:04 AM
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Because of my job, I frequently look into this issue. What I'm still not sure is that, while mobiles are spreading, can we count those 3G connections (probably not on an iPhone or similar phone) as a connection to the digital world?

It allows you to so surf the web, yes, MAYBE view documents, send emails but can we say that a person with a mobile phone with 3G is "connected"?

Kurtkeys
IQ Crew
Tuesday December 13, 2011 12:04:42 PM
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Ron;

your point is well made and understood. I'm just pointing out some exceptions to these opinions.

Kurt

Ron_Miller
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Paul:

I think people living in the middle of nowhere will probably have to deal with satellite technology, but I also expect at some point the government will take steps to provide some kind of broadband access across the country, either cell phone networks or wired technology to bridge the gap. As I wrote, it took a government initiative in the 1930s and 40s to bring telephone service to remote areas. I suspect we'll eventually see a program similar to that for Internet access.

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Ron:

So you are in effect saying that pricing for Smartphones really isn't that bad as I wanted to make it look like?

"I think the market will probably take care of the cost of smart phone plans. As I pointed out in earlier comment, there is already a plan that for $19 a month gives you unlimited service and and LG Android phone."

Does that $19/month plan apply to people living in the 'middle of nowhere'? When you come to issues like this, the economics are quite different for less densely populated areas and if we allowed the market to run its natural course, chances are that the gap will grow even bigger. 

There is however no disputing of the fact that phones including smartphones have significantly help bridge the digital divide and will continue to do so in the future.

Ron_Miller
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Paul:

First of all, in many developing countries, we are seeing this first hand where people are getting smart phones before they get a PC because the infrastrucutre is in place and cheaper phones are being offered.

I think the market will probably take care of the cost of smart phone plans. As I pointed out in earlier comment, there is already a plan that for $19 a month gives you unlimited service and and LG Android phone. 

I expect we will see more of that kind of offering putting downward price pressure on cell phone ownership costs.

Ron_Miller
Rank: Web master
Monday December 12, 2011 11:15:43 AM
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Fern:

Exattly. While we use the Internet as a form of entertainment, it's clearly much more complex than that as lots of business and commerce goes on there too. And that's the issue really. We are conducting more of our lives, both business and pleasure (and sometimes mixing the two) online and as such we need to make sure everyone has access who wants it.

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Hi Ron,

I am pretty sure most of us would like to see the bridging of the 'digital divide' just like our friends would like to see the bridging of the financial divide between the 1% and the 99%. I have a feeling though that the total cost of ownership for a Smartphone may just be a big hindrance. Do you see a steep reduction in the TCO of smartphones that will indicate to you that they can potentially bridge the 'digital divide' or should we expect subsidized Smartphone’s plans in the near future?

Fern
Rank: Cave Painter
Monday December 12, 2011 1:59:31 AM
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Basically I agree with the fact more of us use these social networking sites just for the sake of our entertaintment still they are of great use in many ways, they help you to know about people we know also improves contacts and relationships. Sites like linkedin best for getting updates about professional life of each other and getting recommendations. Even we come to know about various walkins and vacancies from it only. Again smatphones are making the roots of these sites stronger!

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