Vala Afshar, Chief Customer Officer, Enterasys Networks Smarter Analytics Clan Radio 10/24/2012 100 comments Vala Afshar is chief customer officer for Enterasys Networks. Afshar is responsible for worldwide services operations and technical support functions, including contact center operations, field engineering, support engineering, and infrastructure technologies. Afshar and his team have implemented an award-winning (CRM Magazine Elite Services) cloud computing customer relationship management framework that uses business and performance management analytics to achieve best-in-class customer satisfaction and employee retention.
Safe Bets for Analytics in 2013 Analytics Clan Editor's Blog 10/23/2012 6 comments Predictions for 2013 in analytics are flooding in, and some of them are just obvious.
How to Link Mainframe to Mobile Mary E. Shacklett 10/23/2012 15 comments Linking mainframe data to Web applications is vital to enterprise IT; here are some suggestions for making a successful connection.
Lora Cecere, CEO, Supply Chain Insights Smarter IT Clan Radio 10/15/2012 4 comments Lora Cecere is the Founder and CEO of Supply Chain Insights, a research firm focused on the use of enterprise technology to drive supply chain excellence. Among the firm's current research topics are market-driven value networks, the evolution of predictive analytics, emerging business intelligence solutions, and technologies to improve safe and secure product delivery.
Why Bypassing the CIO Isn't Advisable Karyl Scott 10/9/2012 15 comments In many enterprises, marketing or HR will bypass the CIO in implementing social media applications. That doesn't mean the CIO should be out of the loop.
Competing With the Big Guys Internet Evolution Midmarket Clan Poll 10/1/2012 6 comments The midmarket stands to reap special benefits from current digital developments.
Vala Afshar, Chief Customer Officer, Enterasys Networks Smarter Analytics Clan Radio 10/24/2012 100 comments Vala Afshar is chief customer officer for Enterasys Networks. Afshar is responsible for worldwide services operations and technical support functions, including contact center operations, field engineering, support engineering, and infrastructure technologies. Afshar and his team have implemented an award-winning (CRM Magazine Elite Services) cloud computing customer relationship management framework that uses business and performance management analytics to achieve best-in-class customer satisfaction and employee retention.
Safe Bets for Analytics in 2013 Analytics Clan Editor's Blog 10/23/2012 6 comments Predictions for 2013 in analytics are flooding in, and some of them are just obvious.
How to Link Mainframe to Mobile Mary E. Shacklett 10/23/2012 15 comments Linking mainframe data to Web applications is vital to enterprise IT; here are some suggestions for making a successful connection.
Lora Cecere, CEO, Supply Chain Insights Smarter IT Clan Radio 10/15/2012 4 comments Lora Cecere is the Founder and CEO of Supply Chain Insights, a research firm focused on the use of enterprise technology to drive supply chain excellence. Among the firm's current research topics are market-driven value networks, the evolution of predictive analytics, emerging business intelligence solutions, and technologies to improve safe and secure product delivery.
Why Bypassing the CIO Isn't Advisable Karyl Scott 10/9/2012 15 comments In many enterprises, marketing or HR will bypass the CIO in implementing social media applications. That doesn't mean the CIO should be out of the loop.
Competing With the Big Guys Internet Evolution Midmarket Clan Poll 10/1/2012 6 comments The midmarket stands to reap special benefits from current digital developments.
The smartphone market reached a significant milestone, a breakthrough that may cause vendors to celebrate but could strain the capabilities of IT service desks.
In the fall of 2011, around 160,000 students in 190 countries enrolled in a Stanford-sponsored online course about artificial intelligence. About 23,000 completed the course and got certificates, including 248 who got a perfect score. The university offered the same course the old-fashioned way to students sitting in Stanford classrooms. None of the those students got a perfect score.
As Mitch Wagner discussed today, Yahoo is acquiring Tumblr. The big Internet debate at the moment is whether Tumblr will be good or bad for Yahoo. Regardless of their stances on the future of Yahoo itself, many claim that Yahoo will somehow ruin Tumblr.
Has China stolen a march on the West, developing an Internet architecture that is not only based on IPv6, but is also inherently secure from both internal and external attack?
New York's Metropolitan Transit Authority is conducting a pilot test of digital kiosks to guide subway users to where they want to go more efficiently and at lower cost.
The whole Amazon.reader debate is a double-stupid. It's stupid to think that there's any e-book buyer who doesn't know Amazon's URL, and it was stupider to let ICANN launch the whole free-form TLD initiative to start with.
While NFC's original goal was to enhance mobile commerce applications, it is finding its way into a number of other uses, which is creating both opportunity as well as challenges for IT departments.
Enterprises would like to move to cloud computing but are hesitant because they are concerned about providers’ ability to secure company data. Here are some tips that help to ensure that if breaches occur, the business is not left holding the bag.
Edmunds separates customers into segments based on the info it collects on its site and from partners, and uses that to push out custom content, said Brian Baron, director of business analytics for Edmunds.com, at Predictive Analytics Innovation Summit.
The automotive website uses propensity modeling to target ads and customer registration forms, said Brian Baron, director of business analytics for Edmunds.com, at Predictive Analytics Innovation Summit.
Ushering in a new era of cognitive computing systems, IBM announced today the IBM Watson Engagement Advisor, a technology breakthrough that allows brands to crunch big data in record time to transform the way they engage clients in key functions such as customer service, marketing, and sales.
Expert Integrated Systems: Changing the Experience & Economics of IT In this e-book, we take an in-depth look at these expert integrated systems -- what they are, how they work, and how they have the potential to help CIOs achieve dramatic savings while restoring IT's role as business innovator. READ THIS eBOOK
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Vala Afshar, Chief Customer Officer, Enterasys Networks
