Jeff Kaplan 2/18/2013 8 comments
Customer engagement management -- which encompasses CRM, social networking, marketing automation, and other related applications -- will emerge to strengthen the bond between a supplier and its customers.
Jeff Kaplan 1/9/2013 26 comments
Picking your fantasy baseball, football, or soccer team involves more than being a rabid fan. It takes hours of data-analysis, social media sharing, and time spent in the cloud, all of which is a great training ground for businesses.
Jeff Kaplan 7/3/2012 5 comments
Emerging cloud services can help solve traditional conflicts between network operations and app development teams within IT.
Jeff Kaplan 6/7/2012 7 comments
Machine-to-machine (M2M) cloud services are emerging as a way to speed the vision of automation across a range of industries.
Jeff Kaplan 5/29/2012 26 comments
Facebook has become a household word for social communication, but it must prove its worth as a marketing platform.
Jeff Kaplan 4/10/2012 7 comments
The management features and functions that come with cloud services are an improvement over premise-based platforms.
Jeff Kaplan 2/27/2012 6 comments
Cloud services are helping IT cope with the pushback they formerly encountered when allocating costs to departments or lines of business.
Jeff Kaplan 1/9/2012 48 comments
Google has set a formidable challenge for itself in 2012, as it seeks to convert users to its operating systems and social network.
Jeff Kaplan 12/21/2011 6 comments
Human capital management is following CRM as the next enterprise app suite to become SaaS-based.
Jeff Kaplan 12/6/2011 12 comments
SAP and Oracle exemplify the risks undertaken by big incumbent IT players looking to break into cloud services. It may not work.
Jeff Kaplan 11/22/2011 25 comments
Google still faces significant hurdles to become a major player in the enterprise segment of the market.
Jeff Kaplan 10/5/2011 5 comments
Adding identity management and single sign-on authentication to cloud services helps IT better serve users -- and the bottom line.
Jeff Kaplan 9/19/2011 9 comments
Today’s SaaS or cloud-based services have a unique ability to capture actual application utilization data.
Jeff Kaplan 7/25/2011 11 comments
One of the most traditional agencies in the US government is embracing cloud computing in defiance of popular myth.
Jeff Kaplan 6/15/2011 14 comments
VARs and resellers think they'll lose out in cloud services. But that doesn't have to happen.
Jeff Kaplan 5/18/2011 23 comments
Cloud computing is being used by IT consulting firms to deliver solutions faster and avoid high customization costs.
Jeff Kaplan 4/19/2011 14 comments
Now Google has another dissatisfied customer, the US government, which could spoil the momentum of cloud computing for other players
Jeff Kaplan 3/29/2011 3 comments
Recent M&A activity among cloud consultancies shows that cloud services are becoming a mature market
Jeff Kaplan 3/17/2011 8 comments
A recent acquisition points to how enterprise cloud vendors are hearing opportunity knock in the area of employee training and HRM
Jeff Kaplan 3/7/2011 12 comments
SMBs aren't the ideal customers for cloud services, despite vendor hopes and analyst predictions
Jeff Kaplan 2/18/2011 8 comments
These 10 Es are replacing older IT criteria as providers focus on end users, not their own innovations
Jeff Kaplan 2/4/2011 4 comments
IT must redesign software to make sure it is user-friendly, inspires optimal utilization, and generates maximum business benefits
Jeff Kaplan 1/28/2011 12 comments
Application and infrastructure are still distinct worlds within the realm of cloud services. It's time to bring them together
Jeff Kaplan 1/12/2011 5 comments
Last year was a tipping point for cloud services, but this year, IT departments will focus on controlling the resulting chaos
Jeff Kaplan 1/4/2011 6 comments
As we enter 2011, expect more M&A activity that continues to recast the cloud computing landscape and the broader IT industry
Jeff Kaplan 12/20/2010 16 comments
Some might argue that Microsoft is obscuring the enterprise cloud message, but it may be boosting it
Jeff Kaplan 12/15/2010 2 comments
Perhaps it's about quid pro quo. Still, no one forced CIOs at last week's Dreamforce event to support SaaS as they did
Jeff Kaplan 12/2/2010 6 comments
The recent Comcast outage was annoying, but it won't dent interest in cloud services by consumers or enterprises
Jeff Kaplan 11/18/2010 7 comments
While Web-based datamarts are controversial, their value to businesses is overcoming fears about data privacy and security
Jeff Kaplan 11/4/2010 6 comments
The recent purchase of Boomi by Dell calls attention to the issue of data integration in cloud services
Jeff Kaplan 10/26/2010 10 comments
The new cloud model, stronger security, and dynamic provisioning have brought the 'extranet' model up-to-date in the cloud
Jeff Kaplan 10/12/2010 12 comments
Cloud computing calls for more than augmented hosting, as some companies are learning the hard way
Jeff Kaplan 10/5/2010 9 comments
When is SaaS not a cloud service? When the marketing department says it's not, that's when
Jeff Kaplan 9/15/2010 11 comments
A range of SaaS players use public dashboards depicting uptime and security on their networks as a trust-building mechanism
Jeff Kaplan 9/7/2010 7 comments
Telecom service providers are seeing the value of the cloud model and starting to unveil a range of services
Jeff Kaplan 7/29/2010 10 comments
By supporting the end-user perspective against vendor lock-in, the Open Stack Initiative may be headed in the right direction
Jeff Kaplan 7/22/2010 9 comments
On-demand cloud services are being deployed in several areas of the healthcare industry
Jeff Kaplan 7/9/2010 3 comments
In the volatile cloud services market, it's more important than ever to gauge vendor financial viability and customer commitment up front
Jeff Kaplan 6/24/2010 10 comments
Contrary to some reports, this author finds public sector agencies, from the local to the federal, embracing cloud computing
Jeff Kaplan 6/15/2010 12 comments
With the widespread adoption of cloud services, enterprise are going to see these services turn around and shape their organizational policies
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