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Mary E. Shacklett
He was in his mid-20s, and he sat across the table from me in a coffeeshop last week while I interviewed him for a job. He had been working in a call center and had recently left his position there, so I naturally asked him about it.
Ron Miller
Ron Miller   12/14/2011   14 comments
Increasingly, governments are using the Web to provide easy access to government-generated data, and this week a European Union official suggested this could be more than a nod to greater government transparency. It could also be a huge economic driver.
Paul Whyte
Paul Whyte   11/30/2011   27 comments
With more than 2.5 quintillion bytes of data created daily, the full extent of what it means to live in an information age is just starting to sink into our collective consciousness. Little wonder, then, why the term "big data," which is kind of a mild euphemism for this coming information tsunami, is one of the hottest buzzwords in Silicon Valley.
Dennis Drogseth
Dennis Drogseth   11/23/2011   11 comments
As someone whose strengths in technology have been in looking at high-level design and adoption issues in service management, I communicate regularly with cross-domain service management groups. One thing that stands out for me from this dialog is that business objectives such as cohesive strategies, phased adoptions, and cross-domain political reformation are intersecting with the idea of the “Internet” in the form of cloud computing, Web 2.0 application ecosystems, and mobility. What results is a complex set of patterns -- something like an abstract mosaic.
Mary E. Shacklett
Will business analytics put an end to batch reports?
most recent post: Mary E. Shacklett... Definitely.
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Internet Evolution – not for thickies
The High Cost of Data Breaches Is Getting Higher
Maria Korolov
The ruling more than a year ago by the 9th US Circuit Court of Appeals in
Krottner v. Starbucks was the first in a cascade of legal and regulatory actions that promise to increase the costs of data breaches for US companies.

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